U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

VA mortgage Loan modification,collection,foreclosure Connecticut

I took a job - in - 2015 and put our house - on the market. Within a few months, our realtor made it clear that we needed to lower the asking price of the house to a point below what we owed on the mortgage, if we were going to be able to attract potential buyers. Beginning - we lowered the asking price by $10000.00 per month. By -, we were asking less than the amount we owed US Bank on our mortgage. In - we filed the short sale paperwork with our mortgage bank and alerted our realtor we were in short sale territory. By late - or -, we were responding to an endless stream of requests for all kinds of financial information from US Bank to ensure our short sale application was complete. Week after week additional requests followed. We sent whatever documents were requested and many were requested over and over, or became out of date over the course of each subsequent month. There was never a time when US Bank offered to review our request for short sale, only requests for additional documents, - at a time, and always a week or two apart. Even when the file should have been complete, US Bank came up with additional and new requests. We received a written offer - -, with a 30 day time limit on it. We forwarded this to US Bank for our file as soon as we had it. This was met with more requests for information we had already sent. We asked for help from our realtor 's attorney as the requests seemed excessive and just seemed like the bank was delaying making a decision. We have been paying our mortgage this entire time. We still have not had our file reviewed and fear the party making the only offer we have received, may walk away due to the delays. As of - - we stopped paying the monthly mortgage.