U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

VA mortgage Loan modification,collection,foreclosure Virginia

In - of 2015 we submitted a request for short sale to US Bank for retired clients that could not afford to continue living in a property in -, VA. Since then we have received numerous calls for documentation which has caused us to have to submit documents over and over while US Bank sat on the file. In - I received a call from the mortgage single point of contact stating the documents are all in and the file will go to the negotiator so we can get a decision on the application. Just last week the home sellers received a letter stating that US Bank needs all new documents since the current ones on fie have expired. This is ridiculous since the employees at US Bank explained that they are having implementing the process for handling distressed properties. It seems this process will continue in perpetuity. We need assistance getting this file to completion