Review and analysis of over 52 Other Bank Product/Service complaints against NetSpend Corporation, a TSYS Company
NetSpend Corporation, a TSYS Company consumers have reported over 52 official complaints related to Other bank product/service. Out of the 52 consumer complaints against NetSpend Corporation, a TSYS Company, 13% were disputed by the consumer (i.e. the consumer was not happy with how NetSpend Corporation, a TSYS Company responded to their complaint) and 100% were processed in a timely manner. 12% of consumer complaints against NetSpend Corporation, a TSYS Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card March 11, 2017 - My son received an UN solicited debit card in the mail today ( -/-/2018 ) from Netspend. ( issued by - ). The fine print says that that he received the card/ " We received your name and address because you indicated interest in receiving offers similar to this one. '' My son did not/ has not done so.The additional fine print says " To decline this card offer and/or opt out of future mail offers from us, call -, e-mail consumer -, or write to : -, T- -. Please allow 30 days for processing of your request. '' Please advise as to my son 's recourse in this matter. I want to dec... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management February 22, 2017 - I believe the - out of Address Line - : - - - -. Address Line - : - - City : - - Zip Code : - Is not compliant with - Consumer protection. Under the name of 'NETSPEND ' Netspend Corporation - - - , - - I have been receiving real credit cards under my name without ANY contact by me. They are sending real cards that can be easily intercepted and used without consumers evening knowing they had a credit card in their mailbox. SImply put, NETSPEND/- is sending out credit cards out to consumers without ANY contact. The implications are ve... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card January 31, 2017 - THERE WAS AN AD SHOWING THAT THERE WAS A FREE TRIAL AND I ONLY PAY THE SHIPPING COST. I PAID THE $4.00 FOR SHIPPING. ON - -, - THERE WAS A CHARGE FOR $97.00 FOR - AND A CHARGE OF $99.00 FOR A PRODUCT CALLED -. I NEVER AUTHORIZED THESE CHARGES. THEY USED MY DEBIT CARD NUMBER AND I WAS CHARGED FOR THESE PRODUCTS. I FILED A DISPUTE WITH ACE ELITE AND THEY REFUSED TO CREDIT MY ACCOUNT. I NEVER RECEIVED THESE PRODUCTS AND I 'M ON A FI-ED INCOME AND THEY ARE SAYING THAT THE PRODUCTS WERE DELIVERED. ALSO THERE IS A CHARGE OF $92.00 ON - -, - FOR A - WHICH IS ANOTHER... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management January 31, 2017 - A company called NetSpend has twice sent me a debit card in the mail that I did not ask for. From what I understand, they gather people 's personal information, create a debit account in their name, and send them a debit card in the mail. The debit card had a phone number to call to activate the card, but said to just ignore the offer if I did not want it. It bothers me that a company opened a financial account in my name that I did not ask for. No, I did not activate the card, but I believe they would have had to create an account beforehand to be able to send me a card in the mail that was r... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card January 25, 2017 - I made a purchase at - using my netspend visa card ( prepaid debit ). - service was poor and caused lots of confusion regarding payment and shipping. My account was fine and the money balance was sufficient. My account reflected that the total amount of the purchase was being held/pending. After no activity for a while I decided to check the account. Once checking I could see that - somehow never took their money ( weeks later ). At the time my account was negative - $ and some change. Netspend deducts their account fees and then takes the money when I direct deposit. My probl... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management December 30, 2016 - I received - suspicious emails from NetSpend regarding a debit card account that is held by a complete stranger. They refused 4 times to connect me with their Fraud Department in order that I may ask them to look into the matter. It appears that they are unconcerned with potential fraud within their accounts, and suggested that my local police should be responsible for any investigation. I consider this negligence on the part of NetSpend, and think they should be required to clean up their affairs!... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card December 13, 2016 - On -/-/2016 my debit card was used fraudulently to purchase - dollars worth of t-shirts from a company called -.online. I notified Netspend, the company who issued the debit card, on -/-/2016 of the fraudulent charges. I filed a police report with the - Police department. Police report number -. The detective was able to determine that other people had their debit cards used fraudulently to purchase items from -online. Netspend performed an investigation and determined that I am responsible for these charges. This is completely unacceptable and unethical. Per the Ele... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management November 2, 2016 - I am an attorney with a law practice in -. I am familiar with fraudulent offers, etc. Recently I found out through my CPA office that someone fraudulently filed an federal income tax return for 2015 to claim my refund. Fortunately the IRS picked up on this and with their help, today over the phone the fraudulent return was denied. About two weeks ago, I also received what appears to be a fraudulent offer from netSpend, -, T- -. They sent me, without my applying, a debit - card in my name with instructions on how to activate it and to have money placed in it directly from my employe... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card October 21, 2016 - I have prepaid visa card Netspend account. I 've had this account over a year with no issues. I get my paycheck direct deposited to it.within 2 hours of the last direct deposit there was a $300.00 physical atm withdrawal taken from my account in a location very far from me. and another transaction in the same amount in what appears to be -. I filed a dispute claim right away and was told their investigation would take 10 days. it has now been ten days. I contacted them and was told I would get an update in 3 days. they still have not credited my account and I am acquiring late fees and fa... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management October 16, 2016 - This is regarding Netspend which offers - dollar bonus to - the referrer and referee when the referee orders a new card and loads it with - dollars. I have been refered by my friend and I have ordered new card and loaded that card as well with - dollars and satisfied all the requirements for the - dollars bonus which never got credited. I have been calling customer care representatives multiple times and every time i get an assurance that my card will be loaded with the bonus. However, it never happens. I have contacted at least 10 times to customer services of Netspend and ever... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management October 1, 2016 - I was sent an unsolicited credit or debit card from a company called " netSpend '', along with a direct deposit form " to give to my employer ''. The information in the letter I received contained active account numbers that were pre-generated " for me ''. I 've never contacted this company. I 've never filled out any forms requesting anything like this. I 'm not part of any program or institution that was acting on my behalf. This company just created accounts in my name without my permission and sent me the information.... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 23, 2016 - Netspend.com sent me a debit in my name to my home address. I did n't apply for a debit card from them.... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 15, 2016 - I recently visited a NetSpend load location to put an amount on my debit -. I was asked to provide an ID and my Social Security number. I refused. The clerk working at load location, a check cashing business, told me all NetSpend customers had to submit verifying documentation to register their card. I asked to see proof, the check showed me an internal memo that made reference to NetSpend customers with 'generic ' cards only. But this was beside the whole point. NetSpend agents, I felt, are not and should not be allowed or entrusted to collect and handle sensitive customer personal informa... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals September 13, 2016 - I submitted a complaint in regards to NETSPEND prepaid card or - which ever it goes by and I receive a message that stated for me to tell you what the issue is. I thought I was clear as to what the issue is. However, I will spell it out so it is not misunderstood. I have bee requesting a copy of my monthly statements for over 3 months. I was asked to fax information verifying my identity as I am a victim of fraud and identity theft. I provided this information to - -, the same person referenced in the first complaint. There was money missing from the cards that I expect them to pay me... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card July 11, 2016 - RE : NetSpend Visa Debit Card - Received yesterday -/-/16 " This replaces the temporary card you recently purchased. '' Did NOT purchase or request this card. Husband 's ID very recently stolen. Thief opened a credit card and - checking accts. in his name ( police reports filed ). Today received unsolicited debit card as notated above. Inquiry to issuer as to how they obtained our personal info and how card was issued without request. They requested verification from us by asking that we confirm his SS no. which we did not provide. They will NOT divulge how/where they came to have thi... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals July 2, 2016 - I opened up a Netspend account and you can access reload locations in Minnesota at most - - -. I was at the - in - MN yesterday on -/-/2016 and store clerk - assisted me. Store # - - - - - - MN Phone number -. I was trying to put $500.00 on my card and there is a $3.00 transaction fee. He said it went through took my money and I thought that was it. I went out to my car and realized I never got the instant text message alerting me to my funds being added. I immediately get on the phone to call Netspend Customer Service and they were clueless. I ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card June 29, 2016 - I have a visa debit card with net-spend. On - -, 2016 - fraudulent money transfers was made on my account by an individual I do not know. Net spend would only say the individual name was - -. At - this individual withdrew $350.00 from my account. I called and reported the fraudulent activity and the representative -, told me that my account would be blocked and I was given a dispute number. One hour later the same individual withdrew more money from my account. Again I called and was given a dispute number and told my account would be blocked. I filed a dispute and sent ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card May 20, 2016 - I used my card to order a product over the phone in - 2016. In - 2016 when I noticed another charge, I called the company I ordered from - to advise them that I did not receive the product yet. I was told they would track it and have resent to me. That never happened so on -16 I filed a dispute with Netspend to get my money refunded as - was giving me the run around. I was initially told that the claim would be complete within 45 days. Netspend continues to advise me that they are working on the claim but it has been past 45 days and still no resolution. I am also getting the ru... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card April 9, 2016 - PayPal is randomly sending PayPal account holders debit cards without permission ( unless permission is buried in fine print ). Recipients of the card do n't know what it is, why we are receiving it, if it was fraudulently requested, etc. - then we have to spend 20 minutes holding for PayPal customer service only to find out that PayPal randomly sends the cards to account holders whether or not they request it. It is absolutely ridiculous and PayPal should know better. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card February 27, 2016 - From - -, - to - -, - I was -, durring these dates i had an account with netspend corporation where SSI benefits was being sent to. My account was used and funds spent out. In - - after being sent to an - i found out they were spent illegally. I file an complaint against all transactions made durring that time ( dispute ref. # - ), netspend only creditted $600.00 to my account in -, - out of the $1300.00 `that was sent to me from social security administration for two months ( $ -/mo. ) that was spent out. I continue to call and request for the res... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card February 4, 2016 - Today, -/-/16, I received a - - card with my name on it, which was referred to as a prepaid - card. It was from " netSpend '', - - -, -, T- -. I did not request the card and have never heard of the company/bank which claims to be FDIC. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card January 31, 2016 - My husband and I have Netspend Cards for our direct deposit from our jobs. From time to time, my husband will go to - - our banking institution and do a cash advance from our Netspend Cards to deposit funds into either our checking or savings account at - -. On -/-/16 my husband attempted to do a Cash Advance from our Netspend card to our - - Checking account, for whatever reason the transaction was NOT showing in - -, the Bank Teller even called the Branch Manager to make sure the funds were NOT there, and told - he would need to contact Netspend to see what h... |
NetSpend Corporation, a TSYS Company Bank account or service making/receiving payments, sending money December 28, 2015 - I am writing to you at this time because I do not know where to turn with this problem. I have been going back and forth with Netspend, which is affiliated with -, since - -, 2015. On - -, 2015 - fraudulent claims were charged to my Netspend account. - of the charges were made at - for $110.00 each charge. The other charge was made from - shop in Florida for $110.00. I am a - year old woman residing in -, NY with neither a - account nor a do I own a car. When my son noticed these charges on - -, 2015 he immediately contacted Netspend by telephone w... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card October 29, 2015 - In the end of -, I joined -. As an associate I was issued a payroll debit card administered by Skylightcard. Just this morning, I encountered a practice that seems very unfair, can be considered payroll theft actually by Skylight. Around - today, I check and I have at least $16.00 on the card. So I gased up in - - - for $10.00. Now, after a minute I received a noticed that I owe them $60.00 allegedly because they said it is automatic for them - to place $55.00 advance whenever the card is used at the pump and that I need to pay them Overall $50.00 overdraft fee. ... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management October 28, 2015 - I keep getting junk mail from NetSpend. They want me to have my pay check deposited in their system. I have requested several times for them to stop contacting me & delete my information. I am sick of this. Each time they send me their - junk mail with pre-paid card and mailing information, I have to have it destroyed or risk my information being stolen. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card October 22, 2015 - I used my Netspend card at - of their FREE '' ATMs. AFTER logging in and clicking withdrawal '' I was then asked whether the w/d should be from Savings or Checking ( I was given the choice ) ; so I chose Savings ''. The machine then denied the choice IT gave me and charged me a decline fee for insufficient funds ; not because the amt was n't in my saving account, but because ( from calling them ) they say they do n't allow withdrawals from savings. If you 're going to charge a fee for an option you do not allow, you should n't offer the unallowed option as a choice. Please look into this... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals October 20, 2015 - My netspend debit card got unauthorized transactions for a hotel in - which I do not have passport nor purchased a plane ticket..I had charges from - -.- -.i called the police as it was happening be they did not have a 24th our hot line called in the morning had card blocked was told charges was pending an they allowed the transaction to go thru days later after having my card blocked..I 've called several times an told different things an hung up on ... I am very upset I have bills do an need food for my children ... Please send a fax so I can fax documents ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 21, 2015 - I bought a prepaid - card from -. The card is from NETSPEND Corp in -, T-. I put $500.00 on the card and forgot about fees. I tried to make a purchase for $500.00 - -, 2015 and the card was declined to the Merchant ( - - in California ) so they cancelled the order. NetSpend has put a hold on the $500.00 and wont release it to me despite numerous calls to them. I had to use a different card to purchase the product. Netspend says I have to have the merchand send them something stating the order was cancelled. The merchant says When I cancelled that order it went into ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 21, 2015 - An unknown party attempted to defraud by spending around $500.00 on goods. That vendor contacted me, confirming I had not placed the order. NETSpend had the funds designated as Pending. After demanding a - way call with the vendor and netspend and me, netspend demanded an email confirming extensive information, which the vendor sent that moment. Netspend has still not credited me for the funds. AND then I got an email from Netspend saying my account was on HOLD and I needed to contact them and order a new card. My funds would be held up for a long time ... they would not allow me access t... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals September 17, 2015 - I 'm on -, when I finally won my case I needed a bank so I can have my checks directly deposited. I opted for a Netspend card, I thought I had researched it, but apparently not. The check I received from - was $75000.00 I had made some Purchases, then I noticed money was disappearing, charges were made from - for a cell phone unlock thing. I do n't have a cell phone. Double charges, That was how I noticed I was being ripped off. I contacted Netspend, nothing, they hang up on me, tell me lies, I come to find out that its an offshore call center. The first thing they ask you is your S... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management September 16, 2015 - NET SPEND HAD - OPEN ACCOUNTS OF ME. DID NOT NOTIFIED ME AND IT AFFECTED MY CREDIT. ... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management September 10, 2015 - I received a NetSpend card in the mail. It has my first and last name on it. The label advising to call and activate. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card June 24, 2015 - I purchased the card for $4.00 put $25.00 on it. I then I find out I had to spend $4.00 to activate this card. This is a bogus card. hidden fees ... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management June 2, 2015 - The key issue here is that netspend debit cards are marketed and sold next to giftcards in pharmacy and convenience stores, but the - classes of cards have significantly different rules of use. As a result, people buy debit cards, thinking they are gift cards, and when they are given to their recipients, they are done so without the recipient agreeing to significant fee rules which start upon *purchase* of the card ( vs *activation* of the card ), at least in the case of - debit cards. As a result, the card value can be greatly reduced from the original value even before initial activati... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card April 9, 2015 - Received unsolicited Visa debit card from netSpend. ... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals March 26, 2015 - I filed my income taxes to turbo tax .I was supposed to have my refund direct deposited onto a prepaid debit card from net spend. I never received it and I called NetSpend they cancel my acardand I have not been able to receive my refund .they said they sent my refund back the IRS but I have information that it 's in an account At - bank. I have a letter of reserch stating wher my funds was deposited. i just dont know how to attach the documment in this complaint. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card March 20, 2015 - I received an unsolicited - debit card in the mail from netSpend. , associated with - '' - shown in the documents sent with this unsolicited card. I have never heard of this company or bank, have never done business with them, and certainly do not accept any unsolicited credit/debit issues. Offers of this type can cause serious financial damage if intercepted by a crook. ... |