Review and analysis of over 680 complaints against Bank of America
Bank of America consumers have reported over 680 official complaints related to Closing/Cancelling account. Out of the 680 consumer complaints against Bank of America, 20% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 96% were processed in a timely manner. 9% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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Bank of America Credit card closing/cancelling account March 27, 2017 - In -, without notice, Bank of America force closed - of my accounts without any notifications, reason, or consent. When I asked them for a reason, they said I would receive mail detailing the reason ( which I have not received ). They did not tell me I still had a $25.00 balance on one of them. Fast forward today, I noticed a derogatory mark on my - report. I called into Bank of America today asking why there was a derogatory mark on my credit report. They initially claimed it was because I failed to make payments for 60 days. When I pressed with information that it was closed in ... |
Bank of America Credit card closing/cancelling account March 12, 2017 - My Bank of America Credit Card has had frequent " fraud alerts '' that result in shutting down the cards and re-issuing new cards. This happened -/-/-, -/-/-, and -. All of these supposed " fraud alerts '' are all round number purchases, $5.00, $500.00, $1200.00, all are adjacent to traveling. I believe that the frequency of these fraud claims is too high to be believable, I do not believe that a real fraudster would randomly choose a round number, tax in a purchase never comes to a round number. There are other instances of fraud alert in the history of my particular accoun... |
Bank of America Credit card closing/cancelling account March 8, 2017 - Bank of America cleverly places the amount I overpaid as a credit balance on the card. NOT! I want a paper check in the amount of the overpayment. It was cash paid to them. I want cash paid to ME. Further I want them to close the account as CLOSED BY CONSUMER. Otherwise they will deplete the balance with an annual fee since there is NO BALANCE.... |
Bank of America Credit card closing/cancelling account February 17, 2017 - I - - try to use my debit card at Bank of America in - on - - - -/-/2017. But did not work. I tried it again and it still did n't work. So I went inside to talk to the teller and asked her to check my card and she said your card was reported stolen and we haved mailed you another one. The teller asked me my address and she said the card was mailed to a different address that you are giving me. The teller said you do n't live at - - - - -. No I live at - - - and I never reported my card. My sister - lives on -. To find out she try to transfers m... |
Bank of America Credit card closing/cancelling account February 16, 2017 - I wrote Bank of America and stated that I wanted to close my credit card which was a secured credit card. I put $500.00 to get this $500.00 secured credit card. The balance owing at about that time was $440.00. I stated in the letter that I was authorizing them to apply the $500.00 deposit to the account and refund the difference. I did not hear back from them. The next month 's statement showed a $99.00 credit. I wrote them back again giving them a copy of the first letter. I wrote them back a 3rd time and gave them a copy of the first letter. I still did not hear from them but I di... |
Bank of America Credit card closing/cancelling account February 16, 2017 - This is loan that Bank of America should have dismiss because that what they me over 15 years ago. An it still show up on my credit report. It was during time period when the interest rate super seeded the loan on the card an their was no way I could keep up the principal rate an the loan got larger making me unable to pay. Back in 2006 it was to have drop.... |
Bank of America Credit card closing/cancelling account January 31, 2017 - I have been a AAA VISA card holder since -. Outstanding balances were always paid on time. In - - a BofA rep called me and, giving my frequent foreign travels, urged me to take a - VISA card. This - Card was issued the same month to me. On - - this year I informed - that I would be traveling for one week to - -. They put a notice in their records. After arriving in CR I realized that both - cards were refused when I tried to pay with them. I called -, and after being referred to various agents who could not tell me what was wrong, the fourth agent finally to... |
Bank of America Credit card closing/cancelling account January 23, 2017 - Bank of America abruptly closed both of my credit cards with the bank ( in a letter dated -/-/-, but which I only received yesterday ). The only reason provided was " your risk profile no longer aligns with the bank 's risk tolerance. '' I have a credit score of - ( FICO ), have always paid my credit card bills on time, and received no warning that these cards might be closed. The only previous actions Bank of America had taken with these cards were to increase my credit limits on both. I called Bank of America and they said they have no say over it and I had to talk to FIA Services, w... |
Bank of America Credit card closing/cancelling account January 22, 2017 - I have been on hold for 1.5 hours trying to cancel my credit card. Thirty-five minutes into the call I did get connected to a representative only to be told that I must be connected to a " specialist '' in order to close the account. It has been an hour and a half and I am still on hold on the call.... |
Bank of America Credit card closing/cancelling account January 19, 2017 - This is a supplemental complaint ( in reference to CFPB complaint number - ). I just received an email from Bank of America asking me to settle the debt again. This debt was supposed to already be settled, and now this company while reporting that they are looking into the inconsistencies of my account and requesting a 60-day extension they are trying to settle the debt a second time for the remaining amount that was already settled. This company completely disregarded my concerns and my initial complaint and attempted a round-about way to try and obtain more money from me, money for the ... |
Bank of America Credit card closing/cancelling account January 18, 2017 - My BOA card ending in - hastily without warning got closed. My credit card had a 0 % APR promo that I used and I 've been paying my minimum on-time for 5 months. Then all of a sudden BOA decided to close my account without warning no call or anything. This is unacceptable as a consumer. My letter from them stated only they have the right to close it. There was no exact reason in there. And no chances given. I am a Preferred Client of theres too and now looking for other options unless they reopen my account.... |
Bank of America Credit card closing/cancelling account January 18, 2017 - I paid off the balance of my - - card issued by the Bank of America on -/-/2016 ( mailing date ). The amount paid was the total balance and it was paid prior to the due date on the bill. I sent the payment via USPS Priority Mail to ensure it arrived quickly. On - -, 2016 I received another billing statement from Bank of America indicating that I owed $73.00 for interest charges. On - -, 2016, I mailed a letter via USPS Priority Mail to the Bank of America indicating that I was disputing the $73.00 amount showing as owed to them. I paid $78.00 to the Bank of Americ... |
Bank of America Credit card closing/cancelling account January 17, 2017 - My 18-year VISA card through Bank of America was cancelled without notice. I have been managing payments on this account through the iPhone app and online for the last several years without any problems. I called an spoke to an agent who told me that the reason for cancellation would be explained in a letter being mailed to me within one week. I received a letter saying that a payment for the account had been returned unpaid ; this is incorrect. The app on my phone indicated that a payment had been made when I submitted it but my bank never received or responded to the request. I waited a fe... |
Bank of America Credit card closing/cancelling account January 12, 2017 - I had an - - Visa Card issued by Bank of America. The annual payment came due in - - and I decided that I no longer wanted the card. I contacted BoA customer service in - - and after their several attempts to retain me they agreed to cancel the account. On - - - I received a bill for the annual card fee. This bill contained a BofA late payment warning fee. I immediately called BofA and determined that, although they cancelled my account, they did not cancel the annual fee and have been reporting my account as past due to the reporting agencies. I spoke with - -... |
Bank of America Credit card closing/cancelling account January 9, 2017 - I have decided to file a complaint through the Consumer Financial Protection Bureau after I was assigned a regulatory complaint servicing specialist through Bank of America. - -, the specialist assured me she would get to the bottom of the situation and resolve it quickly. The deadline for her response has passed and her number is no longer in service. It all started with the worst banking experience I have ever had. - phone call lead to my account being closed without my permission and my credit slashed. I called to inquire about a balance transfer to a card that I have had a zer... |
Bank of America Credit card closing/cancelling account December 30, 2016 - My credit report shows that this bank credit card account closed on - -, - as part of a telephone conversation with a collection agency to settle the debt. They offered a payment of settlement and assured that the debt was be paid in full. I now see that it was n't and that this particular bank has also misstated inconsistent statements across a few reporting agencies. I have found that with - they show that I made no payments from - - to - -, and my account magically went into good standing - - and up to - -, until I was " delinquent '' again and charged of... |
Bank of America Credit card closing/cancelling account December 20, 2016 - Bank of America charging interest rates even though account was paid off and closed. They keep charging interest payments and seem to not close account even though I have called numerous times.... |
Bank of America Credit card closing/cancelling account December 20, 2016 - Bank of America gave me a payoff balance to a credit card. I sent the check in full and asked to close the account. Bank of America did not close the account and charged me $15.00. They than reported it late for the next 120 days. At this point they closed it and removed the $15.00 charge. This damaged my credit score tremendously and ability to obtain credit.... |
Bank of America Credit card closing/cancelling account December 5, 2016 - Bank of America closed my credit card account with notice, immediately after I paid off the balance on the card with the intention of using the card for new purchases. A credit card holder should be able to reasonably rely upon access to their line of credit. If the bank can just close the account without notice, the card holder could be put at risk, e.g. if the cardholder is traveling or if there is an emergency. A bank should give reasonable notice to the cardholder before closing an account, in view of the fact that closing an account can create a serious hardship for a cardholder, even p... |
Bank of America Credit card closing/cancelling account December 4, 2016 - On - -, 2016 I received a correspondence from Bank of American stating that my credit card account ( - ) is being closed by the bank for irregular activity. My credit line is $47000.00 and I made a small purchase around $3000.00 at a local liquor store. I called and spoke to a manager in the credit department and what I was advised was that the merchant where I used it at was a red flag, therefore the bank decided to close my account, and final decision is that they will not be able to reopen my account. I feel that my credit card account is being closed for a reason that is out o... |
Bank of America Credit card closing/cancelling account December 2, 2016 - I closed my account with Bank of America Master Card in the summer of 2015. However I just received a statement from BoA with a new charge to my account. I contacted BoA with a request to truly close my account and reject all charges coming into this account after it was closed - - because I am not a BoA customer anymore, and BoA is not my service provider anymore. IN my view, BoA can not transact business on my behalf - - because we have no commercial relationship anymore. However BoA representatives declined providing an assurance to me that they will indeed close my account to new char... |
Bank of America Credit card closing/cancelling account November 21, 2016 - It all started yesterday when I receiving an email that stated : After careful review, we determined this account needed to be closed, effective -/-/2016. We apologize for any inconvenience this may cause. I immediately called and was stunned to find out that the email was genuine, and that my account truly was terminated without cause or notice. The initial reason I was given was that the account was closed for security reasons due to 6 months of inactivity. That seemed like an easy fix, but the agent was unable to resolve it and had to transfer to another department. There I was as... |
Bank of America Credit card closing/cancelling account November 18, 2016 - On -/-/2016 I sent a notorized letter by certified mail # - to -, Bank of America,- - - - NC - stating I wanted my Bank of America Credit Card account and the credit I have refunded. It was delivered on -/-/2016 Several times I was contacted by BOA about closing the account and getting a refund. I answered all the questions, but BOA has failed to close the account or refund my money.... |
Bank of America Credit card closing/cancelling account November 18, 2016 - Opened a Visa account with B of A -/-/2007 and have had impeccable credit history with them since. In -/-/- with no reason or forewarning they closed the - credit limit with a $9700.00 balance owed which reduced my credit score to a non lendable status/ score for a current loan I 've been working on. They also informed all - credit bureaus immediately of this closure without informing me. Complete deformation of my nine years of credit with B of A. Will attach a recent credit report as proof.... |
Bank of America Credit card closing/cancelling account November 14, 2016 - I cancelled my Bank of America card and paid off my balance, but they still charged me a monthly fee for their Privacy Assist service after I had closed the account. I did not realize they had done this, and so I ended up with a past due balance on an account I thought I had closed successfully. They then reported this as a delinquency on my credit report ( for a balance of $12.00 ), which then resulted in my credit score decreasing significantly ( again, all over a balance of $12.00 ). This came to may attention because I had applied to refinance my mortgage, and was n't able to do so bec... |
Bank of America Credit card closing/cancelling account November 1, 2016 - A settlement agreement was reached by telephone and direct payments to total $3600.00. I have made and the bank has processed - of these - payments already. Agreement reference number is -. Bank of America did not apply the money as a pay off but as a regular payment with $54.00 interest. They have creavtively, left me a - balance. I have confirmation of this arrangement and their statement, attached... |
Bank of America Credit card closing/cancelling account October 21, 2016 - I have tried several times to cancel my Bank of America, - - -, Visa card. After I click the button to tell them I want to cancel but not because of lost or stolen card, they transfer me to another line which tells me either they are very busy and to call back or they give me the option to choose a call back from them within a certain amount of time. I never receive a call back. I think this is an attempt to prevent me from cancelling the card and that I will get tired of the run around and forget about cancelling the card.... |
Bank of America Credit card closing/cancelling account October 19, 2016 - I have received a letter stating that my Bank of America card was closed due to a pattern of late payments on accounts with other creditors and there are too many accounts with balances. I called Bank of America and was informed that I would be unable to open my account. This account has been in good standing with no late payments since early 2011. The credit card was used to it 's full limit and completely paid off on several occasions and is currently carrying a balance. Bank of America closed the account days after I made a payment of $1000.00 against the card. I typically use the card fo... |
Bank of America Credit card closing/cancelling account October 18, 2016 - I HAVE HAD A VISA MERRILL + CREDIT CARD FOR MANY YEARS. I CALLED AND WROTE THE BANK OF AMERICA AND MERRILL LYNCH THAT THE CARD WAS NOT WORKING.. THEY INFORMED ME THAT THEY HAD CLOSED THE ACCOUNT AND INDICATED THAT IT COULD NOT BE REOPENED. THEY NEVER GAVE ME A REASON FOR THE CANCELLATION. THE CARD E-PIRATION WAS -/-/2018. I HAVE OVER - REWARD POINTS WITH THIS CARD WHICH THEY CONFISCATED. I ASKED THAT THEY AT LEAST HONOR THE OVER - REWARD POINTS, WHICH THEY DENIED TO DO. THIS IS UNFAIR AND TOTALLY OUT OF PLACE! I DID NOT HAVE ANY IDEA THAT THEY UNILATERALLY HAD CLOSED THE ACCOUNT WITHO... |
Bank of America Credit card closing/cancelling account October 5, 2016 - I cancelled my credit card with Bank of America approximately six months ago. At the time my online account was unlinked from my card account. My credit report from transUnion is now showing that the account is 120+ days past due. I am unable to log on to my account online to check the account status. My account should have been cancelled before any late fees or interest accrued to make it past due.... |
Bank of America Credit card closing/cancelling account October 4, 2016 - Applied for credit in - -. Never received card. - -, received bill for annual fee of $59.00. Called company, told them I did n't have their card. Asked them to remove the fee and close the account I did n't have with them. - -, receive another bill with another fee saying I 'm overdue. I want them to leave me alone and not mess with my credit rating.... |
Bank of America Credit card closing/cancelling account October 4, 2016 - Bank of America , N.A . closed my Bank- - - - - card account ( among others ) without the 30 day notice required under - law and confiscated - " travel reward '' points that I had available at the time.... |
Bank of America Credit card closing/cancelling account October 4, 2016 - bank of america closed out my credit card due to a letter that was sent out by national debt relief program by accident. I went into bank of america to ask for help and how to get this matter resolved. the manager gave me the internal debt number and advised me to contact them directly and ask for help. so I called and the first representative explained all I needed to do was fax in the letter from national debt relief revoking their power of attorney off of my bank of america credit card account. i called back 2 more times just to confirm that this is the correct processed and they promised t... |
Bank of America Credit card closing/cancelling account October 1, 2016 - I spoke to - - President of Bank of America NY who advised my accounts were not effected by the mortgage issues I was having with his bank but minimum payments being paid on the accounts. I am asking that all of my credit accounts with Bank of America be reviewed by the CFB and the continued opening and closing of the same accounts and the delayed and tiered reporting the credit bureaus to have max effect on hurting my credit scores. I was notified all in one day of the closing and limit lowering, it was spread over 2 to 3 weeks for the credit bureau reporting and - account was reopen... |
Bank of America Credit card closing/cancelling account September 26, 2016 - I had applied for a bank of america credit card. They issued a wrong card with different benefits. In fact the card they issued had no benefits at all. When i was talking to rep about it, i was mis informed that if i cancel the card without activating it or putting any charge on it, it would not be reported to the credit bureaus. That made cancel that card and another card for my wife which was never activated. @ weeks later - cards are on our credit report as closed by consumer. Not only are they not clearing that, they are not letting me re-open those cards. This is hurting my credit. Whe... |
Bank of America Credit card closing/cancelling account September 21, 2016 - My apt was closed bad on what i believe to be fraudulent activity. I 'm told I 've missed 4 payments in a tow when debits to my checking account shows different. Tried to access my online crefit card account and it was closed after a large payment of - was paid on it. Then was told that that csme almost 7 dats after the account was closed and i had been notified that my acvount was closing. When i told them - - this was industry he became rude and disrespectful. I would not argue so i hot of phone to reach how to file a Formal complaint against he and Bank of America... |
Bank of America Credit card closing/cancelling account September 21, 2016 - Bank of America issued a - cancellation/discharge of debt back in - which I filed with my income tax return for that year ( document attached ). BofA continues to report the accounts to -, - and - as charged off, closed BUT with a current past due amount. This current past due amount should be - ( $0.00 ). When I called BofA, they told me that they agree that they charged it off, issued the - and do not intend to collect. There is case law on whether an original creditor can collect after they 've issued a -. In the bankruptcy case : -, Debtors., United States Bank... |
Bank of America Credit card closing/cancelling account September 19, 2016 - I have been trying to cancel a - credit card from Bank of America, and request annual fee refund. When I initially called, Bank of America associate ensured me that my card will be cancelled, and the recently charged annual fee will be refunded. The card appears to be cancelled, however the balance for the annual fee still appears in my statement. I have attempted to call twice already, and both times the wait time exceeded 40 minutes. I tried to submit the request online, but received a message that these types of requests have to be taken care over the phone. I am calling again today,... |
Bank of America Credit card closing/cancelling account September 16, 2016 - I have a credit card with Bank of America and due to charges I thought were fraudulent requested they change my credit card number which they did. At a point after that, I had called the company onstar and requested they cancel my account which they did not do and charged my account several more times. I found it odd that they were able too get those charges through since the card number they had was the old - and called Bank of America and asked them to cancel my credit card which they said they did. I have had several more charges go through from other companies even after cancelling my c... |
Bank of America Credit card closing/cancelling account September 5, 2016 - Bank of America closed my account without sending me a correspondence regrading as to why they close it, i called customer service on -/-/- and the representative told me he does n't know as to why it got closed the only reason he could tell me is I had late payments on the credit card. I asked if the only reason to open it is to reapply again and the rep said yes. the reason why i got late payments is I got - and could n't pay it, I payed the credit card on -/-/- for $230.00. I feel that I got discriminated on this matter and treated unfairly.... |
Bank of America Credit card closing/cancelling account September 4, 2016 - Bank of America has reduced and closed all of my credit accounts. This occurred 14 days after filing a complaint with the CFPB. I am asking that this be investigated as I believe that BOA is acting in a retaliatory fashion based on my complaints.... |
Bank of America Credit card closing/cancelling account September 1, 2016 - I just found out today my Bank of America - - credit card was closed by someone with the same name in -. Why if they have been sending my statements to an address in AL they would start sending something to KY? How do a person with the same name except for middle initial close an account without providing security info? I am the primary and my husband was seconary, they said my husband closed the account, my husband was in the hospital in - and still not able to use the phone. Where is the security, get this they ca n't reopen it for me or send me a copy of the letter they sent to ... |
Bank of America Credit card closing/cancelling account August 24, 2016 - Over paid a closed account at Bank of America. Bank of America had been " processing '' the refund for almost two weeks. The first person said 3 to five days. Second said 7 to 10 days. Person this morning said review process not started. They either owe me $76.00 or $58.00. Depends on who you talk to.... |
Bank of America Credit card closing/cancelling account August 20, 2016 - I have had a Bank of America credit card for over 13 years ( taken over from many more years prior with MBNA ). This card has a fixed rate of 5.9 % that originated from before Bank of America acquired the card. Over time I had acquired a number of rewards points as well which were unused. I have historically had a very good use and payment history. Recently I paid down the card to what I thought was a $0.00 balance. I attempted to use it recently and it was " declined '' causing me embarrassment and inconvenience. I called customer service and after a 30 minute wait was told the card was clo... |
Bank of America Credit card closing/cancelling account August 16, 2016 - I have Bank of America cash reward credit card since -/-/- or -/-/- ( this is also my first credit card ). I have set auto-pay for this credit card. It worked well in past years. But the auto-pay stop working since - -. I did not notice that since most time I use my other credit cards. Then I received a mail from BOA said I did not payoff my balance for 3 months, and I have to pay off the balance otherwise my credit card account will be closed. I paid the balance ( less than $45.00 ) immediately. But my account still being closed, and my accumulated cash reward is also gone (... |
Bank of America Credit card closing/cancelling account August 8, 2016 - Bank of America is approving authorizations on my card even though I closed the account. They claim that as long as a merchant continues submitting recurring charges, they 'd approve it. I do n't know how this qualifies as " closing '' an account.... |
Bank of America Credit card closing/cancelling account August 1, 2016 - I tired to use my credit card to buy food but it was declined even though i new i had available balance. My credit card was account was closed on -/-/2016 and I was not informed about it until Five days later on -/-/2016. I have never missed a payment on any of my credit cards after reestablishing my credit like they insisted I had done.... |
Bank of America Credit card closing/cancelling account July 29, 2016 - I suddenly discovered that Bank of America had closed out one of my credit card accounts after I had fully paid it off and the other - credit cards the credit limit was reduced to the outstanding balance I still owed without my permission or knowledge and for no good cause. I 've had those accounts for several years and kept a loyal relationship with BOA and slowly worked my way up. Since I was not properly informed by BOA my credit card was closed out, I received a late fee charge on a bill I paid and the payment was rejected and had to pay the full outstanding amount in order to restore m... |
Bank of America Credit card closing/cancelling account July 26, 2016 - For the past year or so I have had a AAA/Bank of America Rewards - card. Recently, since I was overwhelmed by credit card payments, I made a loan against my retirement account and paid off my BofA card. The day after that, I went in to see whether the payment was recorded, and could not log in. When I phoned them, they told me they had closed my account due to payment history of not paying my minimum payments. I had not been able to set up online bill-pay with them because I did not have a Bank of America bank account, and they kept telling me I needed to submit signed affidavits from my ba... |
Bank of America Credit card closing/cancelling account July 25, 2016 - It all started in - of 2011. I am self employed and had this credit card for my business, I was told that i needed to have - now. I would need to be off work for 6 to 8 weeks, so I called this card company and wanted to suspend my payments for about 3 months to get myself back to work and start making payments again, the person on the other end laughed at me and told me that there was no company that would do that. And here we are today. I did not make payments do to not working and now for 3 years after they closed and charged off the acctount I am getting summons and garnishing on my b... |
Bank of America Credit card closing/cancelling account July 22, 2016 - I have had an account with bank of america since - they have closed all of the local branches in my area and the closest bank is half hour away from me which has been difficult as a customer but I just dealt with the inconvenience. I worked very hard to pay off my credit card with Bank of america with a $5000.00 credit limit. - day I go into my online banking to check my accounts and my credit card was not showing. I called the bank and they said they had closed my account no notice just closed. I had never been late and never had an issue with this card had the card since - they ha... |
Bank of America Credit card closing/cancelling account July 19, 2016 - Bank of America closed my account even though I notified them back in - - that I am a victim of id theft which I have proof of but they told me they did not need it. I have a few accounts on my credit reports that are not mine. I had this card for 15 years and I always try to have contact with them. In - - and late - Bank of America 's credit analysis did not post my payment in a timely manner, it states they wanted funds availability even though I let customer service know that I was making - payments on my account. The credit analysis department claimed the amount was suspi... |
Bank of America Credit card closing/cancelling account July 14, 2016 - Bank of America ( BOA ) has not returned the status of my credit card account. This account remains closed by grantor and the rebuttal letter makes false statements re : my credit history. Background : I have been a loyal customer since -/-/- and have NEVER been late on making any payment to this Bank of America card [ applies to all my credit lines ]. In - -, I obtained the pay off balance from the credit card representative I paid off the credit card balance of $2400.00 on -/-/-, again, the payoff balance /amount was relayed to me by the credit card company representa... |
Bank of America Credit card closing/cancelling account July 13, 2016 - I have had a - -, Bank of America Credit card since -/-/-, this was a Platinum card with a credit limit of $60000.00. During the course of having said card, I have never missed a payment and my account was in good standing. My - credit score went up a few points last week to -. Sunday -/-/-, I went to make a purchase and my card was declined, I immediately called BOA and was informed that my account was closed and after days of phone calls, I was informed that " it was a business decision to close my account ''. I inquired as to my - rewards points and was inform... |
Bank of America Credit card closing/cancelling account July 10, 2016 - Bank of America closed my credit card account in error. On -/-/16 I inquired about an APR reduction on my credit card account as I had excellent payment history, a long-term established relationship with an account that is twelve years old, consistently increased income and credit score over the past several years. My request was declined but I requested to speak with a supervisor for a secondary review and was promised a call back within one to two business days. On -/-/2016 I received a call back from a supervisor regarding the - reduction and was declined a second time. During th... |
Bank of America Credit card closing/cancelling account July 1, 2016 - - - - cancelled my credit card without warning and reissued a new card without notifying me. There was no suspicious activity on my account. They refused to tell me the specific reason that they closed my account saying only that " a vendor '' compromised my account. Which vendor? When? I registered a complaint with a customer service representative named " -, '' who gave me a reference number of -. He refused to give me his employee badge number or to provide any other information. I believe that I am entitled to know what activity occurred that affected my account and that -... |
Bank of America Credit card closing/cancelling account June 26, 2016 - In - - I closed a America Express account managed by - - -. The outstanding balance was -. The last time that the account was available on line was in - - there was no balance outstanding. Several months later in - - accepted a charge to that account using the closed account number, an card expiration date 10 months in the past for approximately $97.00. - - - accepted the charge to an account closed 7 months previously with an account number terminated 10 months prior with an expiration date 9 months in the past. From - to - - they then charged... |
Bank of America Credit card closing/cancelling account June 22, 2016 - This has been somewhat involved so hopefully I have got this all accurate and complete. I was offered a credit card from Bank of America ( BA ). I received this card about a year ago. I used it for a few months and there ended up being a problem that BA could not seem to fix. Not too long ago they sent me a letter stating that they have closed this account. They say " This action was taken because of the following reasons : '' That list says " This account has been inactive '' and " Derogatory public record or collection filed '' The reason it has been inactive is because they put some kind of... |
Bank of America Credit card closing/cancelling account June 10, 2016 - At some point towards -/-/2016, Bank of America claims to have sent me a letter requesting additional account information. This letter was sent without any proof of having been sent or received. Upon " not hearing from me '', they closed my credit card account, and took my - rewards points ( worth roughly $250.00 ) Although this bank has my email address, phone number, and an alerts section on their website, they used none of these methods to contact me. My statements also have no mention of this letter, or afterwards, the account having been closed. Note that I was a cardholder for 12 ... |
Bank of America Credit card closing/cancelling account June 1, 2016 - Bank of America unjustly closed my account. I was responsible for the balance and was in good standing with the bank. It was a guarantee placed by the bank that once my balance was paid off, my account would be open and in good standing. This was a bait and switch and closed my account IMMEDIATELY after i paid over - off. They are also not reporting to any consumer agencies ( -, -, - ). By law, this positive information needs to stay on file, for 10 years, even if the account is closed. They need to reopen my account and also report my positive credit report history. I will make su... |