Review and analysis of over 244 complaints against EverBank
EverBank consumers have reported over 244 official complaints related to Loan servicing, payments, escrow account. Out of the 244 consumer complaints against EverBank, 15% were disputed by the consumer (i.e. the consumer was not happy with how EverBank responded to their complaint) and 99% were processed in a timely manner. 2% of consumer complaints against EverBank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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EverBank Mortgage loan servicing, payments, escrow account April 13, 2016 - I paid mortgage to Everbank ( Everhome Mortgage ) and money for Flood insurance, although my home is not included in the sinking area. I asked the company to remove payment for Flood Insurance with me this payment as it was burdensome for my family budget. Because of this, I 'm too used my credit cards for ordinary routine payments. Now Everhome Mortgage decided that my house does not need insurance. However, I would like to ask for the money back, for all the time that I was paying this insurance against my will, if it is technically possible. Thank you. ... |
EverBank Mortgage loan servicing, payments, escrow account February 11, 2016 - the loan started off with -. - told me I could save - $ a month from my $1900.00. so my payment would have been $1300.00. Thats what - told me my payment would be if I refinanced. Then they fired him and they handed over my account to an associate named -. I told this new associate I did not want an escrow account. She told me I would get $3500.00 dollars back when closed on this deal., And I found a paper stateing the payments to be $1900.00 and I told them the escrow wasnt supposed to be included, and they made the payment out to be wrong. So I told them escrow was n'... |
EverBank Mortgage loan servicing, payments, escrow account November 29, 2015 - i had lost my job and was trying to modify my mortgage loan. i had requested and filed my paper work to my mortgage company and month after month they said they did n't get my paper work so i had to start the process over, while going threw a modification ever home wont except any payments so i was falling behind on my payments.after about 2 years i figured out that they was n't going to help me they just wanted me to lose my house. i looked for help with fannie mae where they did help me keep my home. my problem now is i have many late payments on my credit report and would like to see them g... |
EverBank Mortgage loan servicing, payments, escrow account November 17, 2015 - the mortgage on my condo was sold by - - - to Everbank ( https : //www.everbank.com/ ). I had no choice in this matter. The transfer was done in spring of -. I have had repeated issues with Everbank 's receipt of the master insurance policy for said condo ; absent their receipt of this documentation, Everbank purchases a policy from a sister company UNDER COMMON OWNERSHIP and bills my tax escrow account for the fee which is $590.00. Everbank does not accept the documentation via email nor does their online account access provide a document upload capability. The ONLY means by whi... |
EverBank Mortgage loan servicing, payments, escrow account October 21, 2015 - The loss mitigation process has once again been denied for another reason of which has to do with HAMP notification denial because I failed the NPV calculator. Is the investor of my mortgage in a better profit position by approving me for modification or would they have a higher profit margin by allowing the property to foreclose. The Forbearance and the Repayment denials are not explained thoroughly to understand the reason that has not been written or sent. It should be taken under consideration that my income for my home is more than sufficient. I have - ( - - - ) and my husband... |
EverBank Mortgage loan servicing, payments, escrow account June 26, 2015 - I contacted Everhome Mortgage to advise them that I was looking at selling my house on land contract and asked if that was allowable under my mortgage. They advised it was and that I simply needed to make sure that I provided them with proof of insurance from the new buyer when the sale was completed. I made sure that I complied, having the buyers insurance company sen Everhome evidence of insurance for the closing showing the buyer paid a premium of $280.00. Everhome in turn submitted a check to the insurance company for $280.00. although the insurance was shown as already having been pai... |
EverBank Mortgage loan servicing, payments, escrow account June 10, 2015 - In early 2014, - - - sold my mortgage loan to Everhome Mortgage. I started calling Everhome in early - and on a daily basis and could not get a response. Shortly after, I received a letter stating the foreclosure sale would be cancelled for -. Then Everhome agreed to a modification trial payment plan. I started making my - payment in - 2014 and continued to do so. When my payment for - was mailed in On - -, 2014 my check was returned and I received a notice stating unless I was in an prior arrangement they could not accept the payment. I was already on a trial pla... |
EverBank Mortgage loan servicing, payments, escrow account May 31, 2015 - the assignment of mortgage from - financial services in - 2000 ... ... to - ... ... was decietful, erroneous, and fasely tailored with deception this assignment recorded in - - public records is missing my sister 's name. this is not a typo error as the original document recorded by - has her name ... ..- went bankrupt prior to the assignment and had its hud violations later - had an automatic dissolution ... ... anyone can view these documents I wish I had years ago ... |
EverBank Mortgage loan servicing, payments, escrow account May 26, 2015 - Got my initial mortgage refinanced in -/-/-. Mortgage company wo n't allow auto - payment without going through a third-party vendor. However, the third party vendor providing the service is not free. Though - owns my loan as of -/-/-. ... |
EverBank Mortgage loan servicing, payments, escrow account May 20, 2015 - We bought our home - years ago however have made significant improvements. Based on our estimated new value, we suspect we would have hit 80 % LTV ratio on our mortgage. We submitted a request to our mortgage lender to cancel our PMI. They explained the process to use which included an appraisal at our cost and gave us the final number the appraisal would need to come in at to cancel the PMI. We signed this letter and awaited the scheduling of the appraisal from the bank. The bank then called and told us since we hit two years on our mortgage since the request, we now had a new standard of ... |
EverBank Mortgage loan servicing, payments, escrow account April 13, 2015 - This complaint is about Everhome MortgageOn - - they recieved a check which stated to be applied to principal of $50000.00. on our home. Instead of doing that they put aprox. $47000.00. on it put the rest in escrow and payments ahead.the balance after they received it the balance should have been $100.00 I asked on - I believe about the - what the payoff was and wired aprox! -. for the payoff I never paid attention to the amort schedule before.after arguing with them they said they would send - back it is now the - of - no check after reviewing the schedule I also... |
EverBank Mortgage loan servicing, payments, escrow account April 8, 2015 - Never missed a payment, nor have any payments been late ''. Yet each month Everhome Mortgage calls from an unknown number usually after normal business hours and requests a call back because they have important information regarding your account ''. However, you can only call the number during normal business hours on the - - ( I live on the - - ). When you do reach a representative, they start with this call will be monitored for training and security, yada yada ''. Next the representative asks whether you live in the home, whether you plan on moving, are you have financial dif... |
EverBank Mortgage loan servicing, payments, escrow account March 25, 2015 - We recently had insurance unjustly forced on us by Everhome Mtg. We had provided proof of insurance in a timely manner plus - more times after that, because of - subsequent threatening letters from Everhome Mtg., advising that they had no proof of insurance, and, that they were proceeding with the forced insurance. After an exhaustive effort, we finally compelled them to remove this unjust instrument. Our - insurance agent advised us that Everhome Mtg. admitted to receiving all of her prior email/faxes documentations ( the cover letters I attached below ). The problem we have is that ... |