EverBank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

EverBank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

I paid mortgage to Everbank ( Everhome Mortgage ) and money for Flood insurance, although my home is not included in the sinking area. I asked the company to remove payment for Flood Insurance with me this payment as it was burdensome for my family budget. Because of this, I 'm too used my credit cards for ordinary routine payments. Now Everhome Mortgage decided that my house does not need insurance. However, I would like to ask for the money back, for all the time that I was paying this insurance against my will, if it is technically possible. Thank you.

EverBank customer in Pennsylvania
Apr 13, 2016

* Source: CFPB Complaint Database

EverBank response to complaint:
Closed with explanation

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How EverBank handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3EverBankComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/20152/20164/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3EverBankLoan servicing, payments, escrow account0.4%90.2%1.6%0.8%7.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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