EverBank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

EverBank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Iowa

This complaint is about Everhome MortgageOn - - they recieved a check which stated to be applied to principal of $50000.00. on our home. Instead of doing that they put aprox. $47000.00. on it put the rest in escrow and payments ahead.the balance after they received it the balance should have been $100.00 I asked on - I believe about the - what the payoff was and wired aprox! -. for the payoff I never paid attention to the amort schedule before.after arguing with them they said they would send - back it is now the - of - no check after reviewing the schedule I also noticed they reduced my escrow and charged full interest for that month I am getting nowhere with these people

EverBank customer in Iowa
Apr 13, 2015

* Source: CFPB Complaint Database

EverBank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3EverBankComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/20152/20164/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3EverBankLoan servicing, payments, escrow account0.4%90.2%1.6%0.8%7.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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