EverBank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

EverBank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Wisconsin

the loan started off with -. - told me I could save - $ a month from my $1900.00. so my payment would have been $1300.00. Thats what - told me my payment would be if I refinanced. Then they fired him and they handed over my account to an associate named -. I told this new associate I did not want an escrow account. She told me I would get $3500.00 dollars back when closed on this deal., And I found a paper stateing the payments to be $1900.00 and I told them the escrow wasnt supposed to be included, and they made the payment out to be wrong. So I told them escrow was n't supposed to be included and they knew the payment supposed to be the $1300.00, so I made - payments this amount and then they said they would n't accept it unless I paid $1900.00. I would have never went for the loan unless the payment was going to be lower. I tried to contact the loan company to tell them the deal was off because the loan now was going to be more expensive then it ever was going to be. I never signed escrow account to be in effect and they said they were n't going to accept $1300.00. I feel I was scammed into this loan.

EverBank customer in Wisconsin
Feb 11, 2016

* Source: CFPB Complaint Database

EverBank response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more