EverBank Mortgage Complaint

EverBank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

We recently had insurance unjustly forced on us by Everhome Mtg. We had provided proof of insurance in a timely manner plus - more times after that, because of - subsequent threatening letters from Everhome Mtg., advising that they had no proof of insurance, and, that they were proceeding with the forced insurance. After an exhaustive effort, we finally compelled them to remove this unjust instrument. Our - insurance agent advised us that Everhome Mtg. admitted to receiving all of her prior email/faxes documentations ( the cover letters I attached below ). The problem we have is that this happens every year. I discussed this issue with Everhome 's escalation '' department. She advised that they have no supervisors or quality control. Her recommendation was to just to keep calling '' until they acknowledge our proof of insurance. Since the employee I talked to has no record of the problem, it is unlikely to be solved between them and me alone.