Review and analysis of over 73 complaints against New York Community Bank
New York Community Bank consumers have reported over 73 official complaints related to Loan servicing, payments, escrow account. Out of the 73 consumer complaints against New York Community Bank, 12% were disputed by the consumer (i.e. the consumer was not happy with how New York Community Bank responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against New York Community Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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New York Community Bank Mortgage loan servicing, payments, escrow account May 24, 2016 - Had a water loss at our home -/-/2016. - - immediately mailed a check based on the estimate for repairs, $18000.00 -/-/-. Had to send check to NYCB to get an endorsement. Work was completed in early - 2016. Sent final bill and other requested paperwork to NYCB. They released $5000.00 of the funds and stated they needed an inspection to make sure the work was done satisfactorily. Inspection ordered - -. After weeks of not hearing from anyone regarding the inspection and numerous phone calls to NYCB, an inspection was finally performed - -, six weeks after the req... |
New York Community Bank Mortgage loan servicing, payments, escrow account April 18, 2016 - - -, - Consumer Financial Protection Bureau Mortgage payment assistance/Consumer Complaints RE : - incorrect mortgage principal balance and interest overpayment Dear Sir/Madam, Our mortgage principal balance is substantially incorrect. It is incorrect to approximately $160000.00 over stated. We purchased our home in - - for $160000.00. We put $27000.00 down payment. We have been paying on the mortgage for over 26 years. The principal balance on - -, - was $110000.00. The current statement as of - -, - shows our principal balance is $250000.00. ... |
New York Community Bank Mortgage loan servicing, payments, escrow account October 13, 2015 - First servicer went bankrupt, FDIC supposedly gave my mortgage to new service. I have asked numerous times in writing to verify if I owe any debt and to who. New servicer claims they are a creditor, however they sent me documents that I believe are not true. The allonges are very confusing. I do n't believe my payments are going to the right person. ... |
New York Community Bank Mortgage loan servicing, payments, escrow account May 6, 2015 - My wife and I live in a row house in - D.C. We rent out a --floor apartment as a bed-and-breakfast. For the tax year -/-/2015 the District of Columbia government mistakenly assessed our property as being 100 % commercial property. Of course our taxes and consequently our escrow payment ballooned. The D.C. government has since corrected their mistake. The D.C. government has offered to refund the escrow overpayment to our mortgage bank, New York Community Bank ( NYCB ). However, NYCB is insisting that we, the homeowners, personally repay this escrow overpayment. ... |
New York Community Bank Mortgage loan servicing, payments, escrow account March 27, 2015 - We have NYCB Mortgage Company and every year they magically do not have proof of insurance - we live in a condo association which renews on time. In addition, they require a separate policy for us and even though we have prepaid the policy, they continue to collect an escrow payment for the policy and now when signing into our account, there is no way to actually pay our new mortgage payment - a payment which has been paid on time since inception. STAY AWAY FROM NYCB - ... |
New York Community Bank Mortgage loan servicing, payments, escrow account March 25, 2015 - Filed an insurance claim on Homeowners for a plumbing leak on pool equipment which failed my pool deck. begin bid process - 2014, submited to insurance which paid immediatly. Portion of funds went to NYCB, submitted all necessary documentation to NYCB, scheduled work to begin after a month of phone calls NYCB finally sent - draw of 3k on 26k project, minimum - draw requested by contractor is 30 %, weeks went by along with several phone calls and letters. contractor showed up to schedule and recieve - draw, and rejected amount submitted by NYCB and declaired thier company wishes to ... |