New York Community Bank Mortgage Complaint

New York Community Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

Had a water loss at our home -/-/2016. - - immediately mailed a check based on the estimate for repairs, $18000.00 -/-/-. Had to send check to NYCB to get an endorsement. Work was completed in early - 2016. Sent final bill and other requested paperwork to NYCB. They released $5000.00 of the funds and stated they needed an inspection to make sure the work was done satisfactorily. Inspection ordered - -. After weeks of not hearing from anyone regarding the inspection and numerous phone calls to NYCB, an inspection was finally performed - -, six weeks after the request. Meanwhile, the contractor needs to be paid and we need to pay for rugs and carpet that was ordered. No, NYCB continues to hold our money hostage now claiming that the inspection was incomplete and they need to schedule another one. I do not have another six weeks to have an inspection done. Granted, this is a $350000.00 mortgage on a $ - house so it is not like they are not going to ever recoup their money if something were to happen to the house. It is a scam NYCB is running by pooling insurance claim funds, earning interest on these funds while holding their mortgagee funds hostage claiming that they need more paperwork, inspections etc ... At my wits end. Please help and beware of NYCB.