New York Community Bank Mortgage Complaint

New York Community Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

- -, - Consumer Financial Protection Bureau Mortgage payment assistance/Consumer Complaints RE : - incorrect mortgage principal balance and interest overpayment Dear Sir/Madam, Our mortgage principal balance is substantially incorrect. It is incorrect to approximately $160000.00 over stated. We purchased our home in - - for $160000.00. We put $27000.00 down payment. We have been paying on the mortgage for over 26 years.


The current statement as of - -, - shows our principal balance is $250000.00. The problem starts in - -, our mortgage was transferred to Ohio Savings in - without our knowledge or approval. On the first mortgage statement that we received from Ohio savings on - -, - the principal balance was $280000.00 exactly. There is no honest reason the principle balance went from $110000.00 in - - to exactly $280000.00 in - -. We are aware of the mortgage scandal during these years and believe we are victims of this scandal. This is residue from that scandal and could be a rising class action problem to emerge. - - - sold our mortgage to Ohio Savings for $280000.00 or the person handling our transfer entered the wrong principal balance when setting up our account. On - -, - I alerted a customer service rep at CitiMortgage by phone about this issue. They recommended that I to fax the paperwork to - Research Department. I followed their instructions of faxing the paperwork that I have to - Research department on - -, -. I have not heard back from them regarding this issue. I am aware of the law that states the loan servicer is required to acknowledge my request within 20 days and - has violated those rules. On - -, - ( one week later ) I received an email from - stating that our account is being transferred to another lender. The lender is - - -. We have been overcharged and have been paying overcharges on our mortgage for over 12 years. According to my calculations our mortgage principal should be approximately $54000.00. And we have overpaid $90000.00 in interest over the past 12 years. I am requesting your assistance in settling our mortgage overcharges/overpayments.