New York Community Bank consumers have reported over 320 official complaints. Out of the 320 consumer complaints against New York Community Bank, 16% were disputed by the consumer (i.e. the consumer was not happy with how New York Community Bank responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against New York Community Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsNew York Community Bank Bank account or service account opening, closing, or management August 3, 2016 - New York community Bank which took over Ohio savings bank has pushed their Elite banking every time I go to a different teller or re-up a CD. Recently I received a mailer asking that I join the Elite plan and get the better results in interest. You have to keep your balance at over - and the increase in interest only affords you a payout of - dollars a year. In the Mailer it explains in very fine print that the accounts are transferred to -. That was never mentioned before and the cover letter is on Bank Stationary which mentions FDIC. The fine print of themailer mentions that it is n... |
New York Community Bank Bank account or service account opening, closing, or management August 2, 2016 - I am unable to access my account information with customer service. They indicate that I do n't have security questions/answers on file, therefore they ca n't verify my. Never have I been presented with the ability to complete said security questions/answers. The account was originally created with AmTrust who was then acquired by New York Community Bank. Since then, I 've been locked out of my account via their website and can not get assistance on the phone due to the lack of said security questions/answers. I do n't receive paper statements, they are online only so I have no visibility to w... |
New York Community Bank Mortgage loan servicing, payments, escrow account May 24, 2016 - Had a water loss at our home -/-/2016. - - immediately mailed a check based on the estimate for repairs, $18000.00 -/-/-. Had to send check to NYCB to get an endorsement. Work was completed in early - 2016. Sent final bill and other requested paperwork to NYCB. They released $5000.00 of the funds and stated they needed an inspection to make sure the work was done satisfactorily. Inspection ordered - -. After weeks of not hearing from anyone regarding the inspection and numerous phone calls to NYCB, an inspection was finally performed - -, six weeks after the req... |
New York Community Bank Bank account or service account opening, closing, or management May 3, 2016 - To summarize, I have an 18-month liquid CD with New York Community Bank with a " DO NOT RENEW AFTER MATURITY '' when CD was opened with the branch manager. This is also noted on the Notes section of the CD contract agreement. This was a liquid CD type to make sure I can withdraw the funds when needed for funding my kids college costs. The CD had matured earlier this year but NYCB bank automatically rolled it into a regular 18-month CD with a very low rate, since according to the bank, I did not notify them during the grace period. Note that the original CD was a LIQUID type with a " no renewal... |
New York Community Bank Bank account or service account opening, closing, or management April 20, 2016 - Money Market Account with Ny Community Savings - withdrew remaining balance and brought account to -. Requested account closure via telephone 6 times, to no avail. Bank then charges series of minimum balance fees on a - balance account. Bank credits $1.00 in interest earned on prior balance. Instead of crediting my checking account with the interest and closing money market the bank waives one of the fees, charges more fees putting the account into overdraft for $28.00 and conducts an unauthorized EFT from my checking account for the $28.00 to pay their fees. This is an unfair prac... |
New York Community Bank Mortgage loan servicing, payments, escrow account April 18, 2016 - - -, - Consumer Financial Protection Bureau Mortgage payment assistance/Consumer Complaints RE : - incorrect mortgage principal balance and interest overpayment Dear Sir/Madam, Our mortgage principal balance is substantially incorrect. It is incorrect to approximately $160000.00 over stated. We purchased our home in - - for $160000.00. We put $27000.00 down payment. We have been paying on the mortgage for over 26 years. The principal balance on - -, - was $110000.00. The current statement as of - -, - shows our principal balance is $250000.00. ... |
New York Community Bank Bank account or service making/receiving payments, sending money April 16, 2016 - Our bank allowed - to withdraw money from our checking account without our consent. Also the name on the - account was different than ours. ... |
New York Community Bank Bank account or service account opening, closing, or management March 12, 2016 - I am - years old, in poor health, living with my daughter in -, and unable to travel except with extreme difficulty. I 'm writing because I am a long-time customer of the - ( I used to live in - ), a part of New York Community Bank. On - -, 2016 a CD of mine in the amount of $15000.00 matured and did not renew. I want to transfer the $15000.00 to my - - checking account via on-line banking, as I expect to need that money for medical treatment purposes. I have been told by the bank that I can not do so on-line but, rather, must travel to my old branch in - -, -... |
New York Community Bank Bank account or service account opening, closing, or management February 1, 2016 - I was taking my sister and niece to the - - Bank of - branch open saving and checking account on -/-/2016. We have present - documents, the passport with resident visa and the SSN card to the representative of the bank. The representative reviewed passport and response that the passport visa was expired which she was wrongly defined visa expiring time with the last required entry date. After I showed her what mistake she made with visa type and date, She responded that she was not immigration officer, which I do n't blame her, so She asked to show the documents to her assis... |
New York Community Bank Bank account or service account opening, closing, or management November 30, 2015 - I have repeatedly asked this online bank to verify whether they have in any way contacted any credit bureau regarding fees they illegally charged when I closed my account, or will contact any credit agencies, or in any way submit anything negative about my credit rating, and the bank has stonewalled deliberately for months, repeating fifty times only that my account is no longer overdrawn, which I have known for months. The bank does not remotely answer the simple question ; has it taken any action regarding my credit history related to my account closure? This bank should have its license rev... |
New York Community Bank Bank account or service account opening, closing, or management November 22, 2015 - I have a money market account with an online bank called AmTrust Direct ( part of New York Community Bank ), and I would like to close it. I wrote the bank -/-/- asking them to close the account and send me the balance. I have heard nothing. I called them on -/-/2015 and spoke to someone named - who said he could see that the bank had received my letter on -/-/2015, but the account had not been closed. He said he entered a request into their system to the online banking department to determine the status of my account closure request. He took my mobile phone number and said the onl... |
New York Community Bank Bank account or service account opening, closing, or management November 17, 2015 - I have been having problems with this bank, and decided to close me account. I contacted them to get explicit directions on how to close it. I had numerous problems with this bank before and wanted to make sure I could l so without incurring any fees. It is an interest baring account. I called to find out to close the account, but get the remaining interest due. I was told in that situation to leave $1.00 t $2.00 in the account and the remaining interest would be deposed after the next cycle closed ; after that happened, I could with withdraw out any penalties. Instead I got numerous lette... |
New York Community Bank Mortgage loan servicing, payments, escrow account October 13, 2015 - First servicer went bankrupt, FDIC supposedly gave my mortgage to new service. I have asked numerous times in writing to verify if I owe any debt and to who. New servicer claims they are a creditor, however they sent me documents that I believe are not true. The allonges are very confusing. I do n't believe my payments are going to the right person. ... |
New York Community Bank Mortgage application, originator, mortgage broker October 8, 2015 - NYCB had an appraisal done on my home by an incompetent appraiser on -/-/-, who claimed there are - kitchens in my house. On this basis, they refuse to refund the loan, at a lower rate. On -/-/-, I complained to the State of Arizona Board of Appraisal ( ABOA ), who agreed on -/-/2015 that there is only - kitchen. NYCB insists that their flawed and incompetent appraisal report, which states there are - kitchens, and therefore more than - accessory unit, is correct. The State of Arizona, the highest authority in Arizona, disagrees, and claims there is - functional ... |
New York Community Bank Bank account or service deposits and withdrawals September 10, 2015 - New York Community Bank - Avoid them if you can. In -, I had a water leak in my home which ruined flooring and cabinets in my kitchen and leaked into the room below - my kitchen is on the second floor ). My insurance company dealt very satisfactorily with the claim and agreed to all the repairs that were needed. They sent me a two-party check for over $ 16K, made out to me and New York Community Bank - my mortgage company ). I mailed the check plus other documentation to New York Community Bank on - - - and have yet to receive any release of funds. I had to pay 90 % of the cost ... |
New York Community Bank Mortgage loan servicing, payments, escrow account May 6, 2015 - My wife and I live in a row house in - D.C. We rent out a --floor apartment as a bed-and-breakfast. For the tax year -/-/2015 the District of Columbia government mistakenly assessed our property as being 100 % commercial property. Of course our taxes and consequently our escrow payment ballooned. The D.C. government has since corrected their mistake. The D.C. government has offered to refund the escrow overpayment to our mortgage bank, New York Community Bank ( NYCB ). However, NYCB is insisting that we, the homeowners, personally repay this escrow overpayment. ... |
New York Community Bank Mortgage loan modification,collection,foreclosure April 29, 2015 - My wife lost her job about 5 years ago now. We currently find ourselves trying to re-negotiate our loan, but because New York Community Bank issued this mortgage through - which has very strict guidelines which prohibit us from reducing our loan payments via modification. ... |
New York Community Bank Mortgage application, originator, mortgage broker April 18, 2015 - My rental home on - - has been financed with NYCB Mortgage for the past 3.5 years. My credit is excellent, approaches -, and I have never missed a payment. I am trying to refinance this same exact home with NYCB that has been financed with NYCB for the past 3.5 years, to get a lower interest rate, from 4.375 to 4.0. Absolutely nothing has changed in the home since NYCB readily and easily financed this home 3.5 years ago, without any questions or reservations whatsoever. Currently, they refuse to refinance the same exact home, as they say this is a multiple dwelling home. I rent the ho... |
New York Community Bank Mortgage loan servicing, payments, escrow account March 27, 2015 - We have NYCB Mortgage Company and every year they magically do not have proof of insurance - we live in a condo association which renews on time. In addition, they require a separate policy for us and even though we have prepaid the policy, they continue to collect an escrow payment for the policy and now when signing into our account, there is no way to actually pay our new mortgage payment - a payment which has been paid on time since inception. STAY AWAY FROM NYCB - ... |
New York Community Bank Bank account or service account opening, closing, or management March 27, 2015 - I opened a bank account at Garden State Community Bank in -, NJ, a branch of New York Community Bank. I explained to the manager - that I would be making cash deposits on a - basis of approximately $ 3,500- $4000.00 per - based on my - take home pay from where I work. I receive a paycheck from - - Bank each - and then take the check to a - - Bank branch up the block to be cashed. After taking some money for myself and giving my wife some money, I deposit the rest into my checking account in cash to pay bills. She assured me this would not be a problem. A few mon... |
New York Community Bank Mortgage loan servicing, payments, escrow account March 25, 2015 - Filed an insurance claim on Homeowners for a plumbing leak on pool equipment which failed my pool deck. begin bid process - 2014, submited to insurance which paid immediatly. Portion of funds went to NYCB, submitted all necessary documentation to NYCB, scheduled work to begin after a month of phone calls NYCB finally sent - draw of 3k on 26k project, minimum - draw requested by contractor is 30 %, weeks went by along with several phone calls and letters. contractor showed up to schedule and recieve - draw, and rejected amount submitted by NYCB and declaired thier company wishes to ... |