Review and analysis of over 44 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 44 official complaints related to Application, originator, mortgage broker. Out of the 44 consumer complaints against JPMorgan Chase & Co., 18% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 16% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Mortgage application, originator, mortgage broker December 2, 2016 - We have had a mortgage with Chase for five years. I 've always paid the mortgage the first of the month. We now have almost - % equity in the house ( tax value was given as $470000.00 and we owe $220000.00. ) so first I wanted to refinance to get rid of the PMI and then to take out some equity to get out of debt due to medical bills. I contacted Chase to refinance and was told that it was preapproved and I sent the necessary documentation ( pay stubs, tax returns, etc. ) During the past nine-ten weeks they have repeatedly contacted us to tell us everything was fine and they did n't need... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker November 30, 2016 - We currently have a mortgage with Chase and are buying a new home so thought we would go through Chase as well for the new loan. We uploaded all documents as requested within 24 hours and for the past 3 weeks we were told no issues and should be able to close the week of - -. We just learned that the only item lacking is an appraisal and they use the term that no appraisers are picking up the order. They said the appraisal order has been out for 2+ weeks and recently escalated - - and again this week. The issue is no one and Chase can explain why that is being held up. We are in ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 31, 2016 - We refinanced our home in -/-/-. JPM Chase stated that we must take a - and - loan to accomplish the refi ( - was at 7.1 %, - was at 11.9 % ). We had several financial reversals, including a business failure in -/-/-, critical medical expenses, and the need to become caregiver to an elderly relative. When we realized that we were unable to make payments on a timely basis, we contacted JPMC to negotiate a HARP refinance. We sent - large loan application packages to JPMC over the period -/-/--/-/-. They were a ) lost, never received ; b ) misplaced internally ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 29, 2016 - First, I would like to make a complaint against Chase mortgage, My wife of 21 years just passed away -/-/-. The mortgage was in her name only this was because -/-/-, -. -/-/- -. Was unable to work for most the that year. then passed away. I have tried three time to make and assumption of said loan and Chase has denied said assumption, Stating - derogatory records? - length of time since acct delinquent? - delinquent accounts, - length of time accts have been established? but yet I have a - credit score.. I thing this is discrimination of the first kind..... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 26, 2016 - My wife and signed a contract to purchase our first home ( a condo ) around - -. We decided to go through Chase for our mortgage. We have since encountered numerous problems throughout the closing process, all of which can be attributed to their dysfunctional loan process and poor communication. I 'll start from the beginning when I spoke with the mortgage banker over a month ago. To his credit he gave us fair warning that, because Chase did not have our condo association on file, there would be an additional audit step and it could potentially delay the closing. However, so long as th... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 25, 2016 - In - -, we purchased the home located at - - -, -, MA - for $490000.00. At the time, we were promised by the mortgage broker that we would refinance in 3 months-time and get us out of the $ -/month payment. o The sub-prime mortgages from - - -, - consisted of - mortgages : - Mortgage of $390000.00 - Mortgage of $98000.00 Our numerous attempts in contacting the mortgage broker who told us that we would finance after 3 months would go unanswered. Phone messages were not returned and his when attempting to see him in his office, he was never ava... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 25, 2016 - I walked in Chase and met mortgage manager. I signed mortgage application on - - and gave them most of documents the next day they requested and more additional documents on middle of -. I mentioned closing date is - - and they said okay. I brought $100000.00 from - and they requested document regarding this money again so I sent it on - - and I told them if they needed clear -, let me know right away. But they never contacted me until - -. I got an email from loan proccesor on - - that she needed clear document about korean money which I sent on ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 25, 2016 - We had a home equity line of credit for 5 years that expired in - 2016, with a balloon payment due of $240000.00 which we received a letter in the mail a week before the expiry date telling us that our payment was due. I immediately went to see my local bank and he could not help us, because we were a member of private banking and he could not even see our information. So, he then gave us a name for a loan officer, which we called when we got home and sent him all our paperwork, he then determined that we would not be eligible for a mortgage because my husband had a year before that lost ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 18, 2016 - ( 1 ) Seller sold ( FHA Loan ) home without a C/0 Certificate of occupancy. It state in the contract that the home should have a C/O by the closing date. my lawyer stated that home had a c/o ( not true ). Is been 3 yrs since i bought the property located at - - - - NY -. Purchased -/-/2012 by seller - - - ( owner - - ) located - ny - phone - Sellers Attorney : - - Address : - - - - - NY - - Tel. : -. The lawyer representing me was - of - - -, -. - - - -, NY - Phone : - Fax : -. - ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 18, 2016 - My family is now basically homeless because of Chase and -. The sale of our home and purchase of the new home was scheduled for a same day closing. Today we had to spend $1200.00 to place all of our household into -. I 'm hoping you can help light a fire for them to make this right. As of tomorrow my family will be living in our 5th wheel. We had a short sale with Chase dated -/-/-. Chase incorrectly reported it as a foreclosure and updated the credit bureau to a short sale in -. - is pulling over that short sale is now late in - because of the update Chase did. -... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 17, 2016 - we applied at the request from our current mortgage finance company, jp morganchasebank ( this was a snail mail request on or about -/-/- ) ... we were instructed to contact -, mortgage broker for jpchase -/-/- : the requests for financial information reached - pages over a period of time from about -/-/- to -/-/- .. we have a perfect credit rating,,, we have had a chase mortgage for about - years that had no problem with our payments which were always on time ... when we finally asked, after 4 months of reasks what our financial goal was we were de... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 14, 2016 - My mortgage experience with Chase was not good, the process was long and painful ; it lasted from - - to - -. The closing date was postponed three times because Chase was not able to close by the contracted date, and some information that I received during the process was misguiding. Despite the multiple times that the Closing Disclosure was reviewed by the Chase team, at the end, it came out with a mistake that worked against me. The appraisal should have been charged to the seller, as stated on the purchase contract at line -, which document is attached, and was charged to me ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 12, 2016 - Chase mortgage released my mortgage and deed information to an entity that requested it. An email address that is not mine was provided. after the fact, Chase notified me via email that Chase had released all my mortgage and deed information to this email that was not on recorded. When I called Chase to inform them I had not requested this information be sent they told me it was not their fault because the scammer had provided my identifier information except for the incorrect email address.... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 11, 2016 - On -/-/- I applied for a mortgage pre-approval. I was denied in significant part because of the ratio ( % ) of revolving credit utilized compared to revolving credit available. There were other issues that I have been able to correct, however not the terms of a Chase second mortgage. Page - of the attached file is the merged credit report from - showing my revolving credit balance as $35000.00 and available revolving credit as $7500.00, a utilization rate of 78 %. Also note on pp. - that both - and - identified ( factor - ) the proportion of balance to limit on r... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 10, 2016 - Chase Bank refused to participate in the HARP program, which would have provided me a mortgage reduction that would have changed my property from its current negative status to one with equity. The alternative they offered prevents me from borrowing any money on my home or participating in a reverse mortgage program. They reduced it on this end, but they are holding me hostage through a balloon payment due in the future. The original mortgage was -. They are reducing it by - per year over a three year period. However, there is a - balloon payment that will bring the mortgage back up t... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 10, 2016 - I am disgusted how Chase has done everything in their power, in order not to approve my loan for an affordable modification. Based on the home affordable guidelines my loan does qualify. I am extremely upset that Chase refuses to help me to keep my home. According to Chase recent review ; they stated the reason why I was not eligible for the home affordable modification was due to Chase not being able to verify my income, employment, assets, identify and property occupancy based on the information I provided. This is the exact same excuse Chase used in the previous review back on -. However... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker May 5, 2016 - I was approached by a Chase Mortgage Broker in - - regarding lowering my mortgage interest rate. This was under the - Program and my mortgage was then refinanced under - at 5.375 %, as we know interest rates significantly have fallen since then. On - -, - I contacted - -, the Chase Mortgage - regarding the possibility of having my interest rate lowered. He responded with.. " All we know is that it made sense then - and rates were still historically low - unfortunately, we do not have a crystal ball, so there was no way for us to know if rates are going up or down... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 29, 2016 - We refinanced our home through WAMU in -. After signing the documents WAMU added a predatory loan amount of $1000.00 month to be charged to our principal. For five years $1000.00 month was charged to our principal along with interest on a loan balance that ended up being $ - in - when Chase took over our loan. We were not successful in getting this resolved with WAMU before JP Morgan Chase took over our loan. Although after the takeover Chase did stop charging the $1000.00 month to our principal we have had to pay interest on the $60000.00 that WAMU added to our principal -/-... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 25, 2016 - I am writing in regards to a problem regarding my mother 's estate. She was diagnosed with - and is now deceased. The bank ( JP Chase ) that her loan was with, I applied for modification I was told by them that I needed to have my name on the deed which I had a probate lawyer help me with this and I have a court hearing for - - 2016. I had notified the bank with all my documents faxed to them with my lawyers letter showing proof. I received a letter from the bank date - - that they had received all my paperwork and that they will call me if they need additional information. I ca... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 22, 2016 - I am in the middle of trying to get my home refinanced through Chase. When I got their letter on my " credit score '' it was only - ( per them that was the score from - ). I contacted - and per them my score was - ( it is now - as of today -/-/2016 ). Before contacting Chase I asked several banks and credit unions about it being different. Per all of them it should not be. When I called Chase to ask why it was different, per them, the credit score is different for homes then it would be from a regular report. A different of over - points would effect my loan dramatically. A... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 21, 2016 - I am in process of refinancing a Chase loan. We have had numerous issues, possibly illegal and/or unfair lending practices. The most important grievance is on the day of the closing Chase added a $1600.00 Principal Reduction charge without any notification in addition they did not have a corresponding reduction in the mortgage amount. I received my last Closing Disclosure on - - and my closing is today - -. In addition, I sent a required check of $500.00 to them and would like to be reimbursed and they are not responding to emails or calls. There are - instances where charge... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 21, 2016 - In -/-/- I applied for a loan modification from my mortgage bank Chase Bank ( Chase bank took over my original Bank Washington Mutual Bank ) Went to a chase mortgage office who only does the paper work for load modification. the paper work was submitted and I was on a mortgage trial from chase. Spoke to the person who was handling my case the about twice during the first month after that I was paying my trial payment on time. Went to the bank and made my payments. Keep making my payments, the one day went to make my payments and was told the bank no longer accepting my payments I must bri... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 19, 2016 - Mortgage banker was deceptive in rushing through the process providing inaccurate information and stating that I had to sign documents more quickly than I actually had to review them. Suggested that I did not need to review documents prior to signing. ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 19, 2016 - The bank obtained the property through a foreclosure. To the best of my knowledge any efforts to date to sell the property have been by an online auction process. This process has not allowed for interior inspection prior to the auction bid and could be one of the reasons why the minimum amount required by the Bank has not resulted in a sale. The home has remained vacant since -, -. The Bank is not maintaining the property. As President of the - - in which this property is located and as a home owner who lives - doors from this house, I 'm particularly concerned about the vacant... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 13, 2016 - I started the refinance process in - 2015 with J P Morgan Chase and even after filing a previous complaint have yet to sign loan documents and complete the loan process.There has been no explanation not even from Chases executive branch as to why the process has taken so long. I have received letters on more than one occasion stating that I requested to withdraw my application, but never submitted such a request. After providing all documents perviously it was stated by the processor that certain items were n't received, although the mortgage banker had proof of submitting the documents. Th... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 11, 2016 - We filed a complaint with you before ( Case # - ) regarding the second mortgage we had on our house. - sent us a letter ( attached ) stating that Chase had improperly boarded the loan to - and that they were closing their file. - issued a cancellation of debt ( attached ). When we recently applied for a home equity loan, we found that Chase never released the lien against our home. As you know, this will limit our ability to access the equity in our home. What can be done to get them to release the lien? Thanks ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 11, 2016 - A person with my name ( - - ) has applied for a mortgage from Chase. Someone at Chase incorrectly noted his email address as --, which is my email address. So now we have : - me : - - from - ( email is -- ) - borrower : - - from - ( email is unknown ) Sequence of events : - I received an email from -- on -/-/2016 asking me for tax information. I responded the same day indicating that I did not apply for a mortgage. - After receiving additionals emails, I called Chase customer service to resolve. They were unable to assist me, because... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 7, 2016 - In -, 2015 I was approached by the mortgage division of a bank about refinancing my mortgage. I was told that there would be absolutely no cost to me., which on paper seemed to be true. However the day before the closing I was informed by mail and by phone that because my previous mortgage holder had not not maintained the escrow account properly and the amount of the refinance would be $3000.00 more than what I owed on my house. I had my suspicions that the refi was no longer at no cost, possibly an instance of bait and switch. I wish I had not proceeded with the refinance but I went ahe... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 7, 2016 - In 2008 I was awarded a judgement against Washington Mutual and - - in 2008 in the - Cook County Courts for predatory lending and origination and servicing fraud. Two months later Washington Mutual went into bankruptcy and the FDIC became the receiver. I submitted a Proof of Claim and was approved. However up to now the FDIC has not had the funds to make me whole. They claim that - - has a - dollar claim and have no additional funds available for smaller creditors. What options are available to me as a small claimant, the judgement being less than $50000.00? Senator - 's... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 5, 2016 - I was preapproved on - -, 2016 for a mortgage by Chase. It was based on the credit bureau in hand and the information I gave on the credit application data being verified as well as an appraisal being performed. I was declined on - -, 2016 NOT because Chase could not verify data or because of a bad appraisal but based on credit bureau information in hand 80 days before denial. I put in a complaint and I was called by " Chase - '' in -, OH. They could not find me in the system ... ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 5, 2016 - I applied to refinance my home mortgage with Chase Home Lending. My wife and I have excellent jobs as school teachers, our credit scores are both above -, and our home appraised very well. Chase collected a " Good Faith '' application fee of $500.00 and promised excellent service. As the process went on, it became apparent that Chase was holding up the processing of our mortgage because we had received a disaster assistance loan from the Small Business Administration for the recovery from Hurricane -. I believe that the Chase underwriters acted in an illegal fashion in their failure... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker April 4, 2016 - To whom it may concern : You all have broken every rule in the book when it came to giving me a loan and now currently you all still do n't want to negotiate with me. You all have done the following : 1. Improper approving my residential loan for gov't insurance and refinancing 2. Fraudulently submitting loan data regarding my loan # - to - that was false. 3. Predatory lending by raising my rate over - points at the time of financing. 4. This is direct mortgage discrimination. 5. By breaking the Home Mortgage Disclosure Act 6. By breaking my - - - of - 7. By -. ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 31, 2016 - Chase gave my finance and I a " pre-approval '' for a mortgage back in - 2016 ( they ran our credit on - -, 2016. They introduced us to our loan processor las week and they told us today that we were declined based on credit bureau information. Information that I had shown them was reported in error no less. Now we may lose our house and $17000.00 down payment because they led us to believe that we were approved. It is just not right. ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 27, 2016 - On -/-/-, Chase ( NMLS ID : - ) Mortgage banker - - ( NMLS ID : - ) approached me and offered me a loan with No point, No fee, - ARM 3.375 % interest rate to refinance the mortgage loan on our investment property ( refer to the loan application form, the subject property address for the loan is my investment property ). She told me that a cash-out refinancing to a loan amount of $410000.00 would be necessary in order to get the interest rate of 3.375 %. Since the deal offered by - was better than what other loan brokers had offered me, I re-confirmed all the terms ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 26, 2016 - I - - -, property owner of - - - - -, - -, have been under E-TREME DURESS, an UNSURMAUNTABLE of Legal Abuse for almost EIGHT YEARS NOW, since - when I started my first application for a Loan Modification with JP Morgan Chase Bank. The full cost can not be measured in dollars alone, this ENGINEERED Fraudulent & Criminal behavior of the convoluted chain of identities of JPMorgan Chase Bank N.A., JPMorgan Chase Bank National Association, J.P. Morgan Chase - - - -, - - - - -, - - - - -, have a HUGE impact on my Financial, P... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 24, 2016 - 1. Generally speaking, an oral contract is indeed legally enforceable in California. Chase bank ( - : - ) Mortgage banker - - ( NMLS ID : - ) quoted us a rate of 3.375 % for a - ARM, no-point, no-fee program if we agreed to do a $410000.00 cash-out mortgage refinancing on our rental property on -/-/-. She emphasized that the rate & price could only be promised until Monday -/-/-. We followed her instruction to submit our loan application package to Chase on -/-/-. So, a mutual agreement about the rate and terms on the mortgage application should h... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 23, 2016 - Chase bought my loan from another company and marketed a reduced 15 year loan. We worked with Chase for three months and were sent a letter turning down our loan for " excessive obligations in relation to eligible income as well as degrading my - credit score. First, the refi was for $320000.00 on a home with a market value of $ -. Our net worth is in excess of $ -, last three years annual AGI in excess of $ -, and total debt of less than $ -, - % mortgage debt. On their statement of Credit Denial They reported credit delingencies, not true, balances are too high on your b... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 15, 2016 - My ex-wife and I filed bankruptcy -15 years ago. The mortgage was never refinanced. My wife was awarded the house in the divorce. Chase, the non-loan carrier has now placed my credit card information on the same site as the mortgage information. Chase knows this loan is non existent as they already reported to the credit bureaus to remove the transaction info from the cleared loan from my credit history. I refuse to sit on hold while they transfer me around from operator to operator. I have contacted them twice on the website and received e-mails saying " this sensitive information is not a... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 5, 2016 - We purchased a house for our daughter ( myself, my wife, my daughter ). Contracted in that order for her while she attended college. Then one day out of the blue Chase mortgage sent my daughter a loan modification option letter in her name only. She signed it, sent it to Chase and they did a loan modification for her and her only without my authorization or my wife 's authorization for a fresh 40 years. I discovered this when I called Chase one day about some insurance issues. They informed me that they did n't know me and I did n't have a loan with them nor did my wife. They would n't talk to... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 4, 2016 - hope your help in this case. in 2010 I short sale my house because the bank chase threatened me with foreclosure, stop payments for 9 months. the sale was for $ - but the debt was for $ - bank recognized $ - just stay with debt of $ - and I did foreclosure by that value. They ruined my credit and my life. nothing I served the short sale. even this appears on my credit report. how do I solve it? thanks! ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 3, 2016 - I have been trying for almost 4 weeks to get a Reverse Mortgage thru Security One and the process is being held up because there is a lien release that was never processed by Chase. Security One has asked Chase on - separate occasions. Twice they have claimed to have never gotten the request and the third time they said they can not locate the loan or it 's existence and need another 15 days for research. They have been asked all three time to rush this request. ... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker March 1, 2016 - I have a Chase mortgage for this property on my credit report which needs to be removed or satisfied as I am no longer liable for it. I made a settlement with Chase in - 2015 in which Chase waives all claims against me and any deficiency judgment against me. I am attaching the stipulation of settlement and my attorney letter to Chase explaining the settlement as proof. I am being penalized for being a victim of financial abuse. Chase has not resolved this issue yet. Time is of the essence. I am homeless with sole custody of - children and need to buy a home. I can not get a personal loan... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker February 18, 2016 - Chase is discriminatory in their lending practice. It is very distasteful that they treat United States - - Veteran Service Members in this matter for property purchased while on - -. For over 6 months I have tried to process an assumption loan. Chase mortgage denied my assumption package although I qualified for all of the requirements of -. I provided Chase with every piece of information requested and the criteria for information changed or contradicted their preceding request for information. This will be my 5th complaint on the matter. My denial stated I had insuffici... |
JPMorgan Chase & Co. Mortgage application, originator, mortgage broker February 12, 2016 - Dear Chase, - - raised more questions it appears dual process took place between WAMU and - during the - transfer to Chase. My attorney has no record of Chase as servicer. I am providing documents of ERRORS as requested Continuous Errors and mistakes - until present discovery Chase you asked for documents to provide more clarity of errors, mistakes by - - attached please explain the documents or errors and my rights to redeem due to errors and mistakes- which documents are considered VOIDABLE and or VOID ... |