JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arizona

My family is now basically homeless because of Chase and -. The sale of our home and purchase of the new home was scheduled for a same day closing. Today we had to spend $1200.00 to place all of our household into -. I 'm hoping you can help light a fire for them to make this right. As of tomorrow my family will be living in our 5th wheel. We had a short sale with Chase dated -/-/-. Chase incorrectly reported it as a foreclosure and updated the credit bureau to a short sale in -. - is pulling over that short sale is now late in - because of the update Chase did. - reps just tell my lender we see the error, but at this time have no override code to fix. In the mean time we sold our home and now have no home to go to. - has literally left my family with no home to go to because their underwriting system is incorrectly pulling


I 've been dealing with Chase executive office since - and no one has been able to fix. Each person has said they are on it and never get back to us. Reps at - are absolutely awful and the rudest most unprofessional people I 've ever spoken to. One of the ladies told me that they are aware of the issue, it will get fixed during a release and next out of her mouth in an irritated tone was anything else mam. They refuse to let you speak to a supervisor and refuse to escalate the issue. - - - Chase Executive - - - ext -