JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Other mortgage Application, originator, mortgage broker Washington

We filed a complaint with you before ( Case # - ) regarding the second mortgage we had on our house. - sent us a letter ( attached ) stating that Chase had improperly boarded the loan to - and that they were closing their file. - issued a cancellation of debt ( attached ). When we recently applied for a home equity loan, we found that Chase never released the lien against our home. As you know, this will limit our ability to access the equity in our home. What can be done to get them to release the lien? Thanks