Review and analysis of over 26 Government Benefit Payment Card complaints against NetSpend Corporation, a TSYS Company
NetSpend Corporation, a TSYS Company consumers have reported over 26 official complaints related to Government benefit payment card. Out of the 26 consumer complaints against NetSpend Corporation, a TSYS Company, 12% were disputed by the consumer (i.e. the consumer was not happy with how NetSpend Corporation, a TSYS Company responded to their complaint) and 96% were processed in a timely manner. 15% of consumer complaints against NetSpend Corporation, a TSYS Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 10, 2017 - I got a netspend card I activated it on the - of - and on the - my - was deposited and on the - I got a text saying my card was stolen as it was not I had my card and soon as I got off the phone with them my card at a transfer amount of - and netspend saying they will not return my money. Please help... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account December 14, 2016 - Netspend put my tax refund on a card. When I used it at - store to buy a - ticket, Netspend blocked the card from me using it claiming possible Fraud, What resulted was months and months and months and money spent at - - trying to jump through every hoop to prove I was owner of the card and that no fraud had occurred by emailing, calling, faxing THAT RESULTED IN THEM KEEPING ALL MY MONEY .... IN THE END, THEY SAID THEY RETURNED IT TO THE IRS ... but the IRS says they have no such return. The amount was approx. $1800.00 ... but since we lost our apartment, my car, our marriage, ou... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues October 7, 2016 - Netspend charged many fraudulent charges to my prepaid card. I had - cards. - for social security disability payments and - for my tax returns. NetSpend did not release Social Security payments after they were in pending status for days. They then merged the - cards together without my knowledge. I could never get statements from them. The customer service reps were literally laughing at me. I contacted netspend and requested my statements in - 2016. I was first told that I would have them in - via e-mail. I was also informed there were y cards in my name. That was impossible... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues October 5, 2016 - After 10 business days after filing my claim with Netspend they determined that there were " No Errors " The claim was for - spent while I was incapacitated and the card was not in my possession and I provided proof to - . I find it impossible to make a determination I 'm 10 days, I feel that the problem is the amount of the claim, that they have a problem with, after several attempts to call them, I get hung up on or am on hold for 10 minutes or more and have even talked to someone in the corporate office and they have even made notes on my account that Ithey spoke with me on -/-/... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues September 10, 2016 - This is fraud as well. Between -, my personal information was being used by some unidentified person. I got a - card to have my - payments direct deposited on to it. When I would go to get my funds, the funds disappeared. The funds that were in a pending deposit status disappeared and there were several unauthorized transactions on my card. I had only - card. Now as I am attempting to rectify the situation with all that has been damaged by this, I requested a copy of my statement. I was told by customer service that there was - cards in my name. Obviously, I never had - cards... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues July 6, 2016 - 1 hour after using Netspend 's mobile checkload service, an unauthorized charge was made at a - in - to my account ( I live in - and have never been there ). When I attempted to log in to my account online to seek more information, a message appeared saying that there was a " problem with my account '', and asked me to contact their customer service number. When I did, I was on hold for 30 minutes, and the representative I eventually spoke to inquired about a purchase made at -, a chain of stores I have never even been inside.I was then told that I would need to take this up with t... |
NetSpend Corporation, a TSYS Company Prepaid card fees June 26, 2016 - When I prepared my taxes through - -. Once you complete your tax return you have several options for getting your tax return. One of those options was a netSpend Premier Visa Debit Card. Seems easy but read the fine print of the agreement before you opt for this card. There are fees that will deplete your refund and they will continue to charge you fees into a negative balance. The only way you can do business with them is through the Internet. There is no monthly billing, no statement of charges or purchases and no notification of your balance or fees charged when charged. If you call a... |
NetSpend Corporation, a TSYS Company Prepaid card fraud or scam February 12, 2016 - I 'm having a problem with netspend I requested a card and it 's been almost a month and have not received it so I requested a new card to be expedited through -. I called back for a tracking number and they could n't provide one because a card was never sent out. They have my tax refund and do n't even release it to another netspend card, that I, have. Can you please help ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account November 30, 2015 - On - -, 2015 netspend closed my account I called that day asking what was going on and all they told me is that they closed it due to a deposit. I explained to them that I had received that check as payment and did n't know that the check was a forged check. Well on - - - was deposited in to my account I called them back up and asked for my money I was told that they will be mailing me out a refund check with my money and that it would take 20 business days. I called a week later to make sure my check was mailed out I was told it was sent out on -, 2015 while on the phone I a... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account October 20, 2015 - Will discuss upon receiving notification. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account September 11, 2015 - E-TENSIVE WAIT TIMES TO GET A HOLD OFF MY ACCOUNT. THERE WAS NO EMAIL OR PHONE NOTICE OF HOLD ... ONLY FOUND OUT WHEN TRYING TO ACCESS MY FUNDS. 20 MINUTE, 24 MINUTE, 34 MINUTE WAIT TO GET TO THE RIGHT PERSON. THEY CLAIM TO HAVE INSUFFICIENT STAFF TO HANDLE CALLS ... S O WE DO NOT GET THE SERVICE WE ARE PAYING FOR. ... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues June 2, 2015 - My tax refund was direct deposited to a netspend prepaid card. I filed my taxes with turbo tax. Once my tax refund was deposited to my netspend card within a week and a half there was fraudulent activity on my account so I filed disputes and closed my netspend prepaid card account. Once the disputes were investigated it was proven that fraudulent activity had occurred and I was to be credited back $340.00 back. Since my account was closed I was told that I would be sent my return of funds by check mailed to my address of record. When I never received my check I called netspend several times ... |
NetSpend Corporation, a TSYS Company Prepaid card fraud or scam April 4, 2015 - I had my account locked for no reason by NetSpend. I sent in all the accepted documents that also had to be within 30 days. My bank statement was dated -/-/2015. And I then got an email 5 hours later of faxing the information stating it was not within 30 days. I have $5400.00 in that account and proved who I was multiple times. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account April 4, 2015 - I prepared my -/-/- income tax online. The netspend prepaid credit card was an option for receiving my refund faster. When I efiled my final form the screen stated my card would be mailed that week to expect it by -/-/-. I have had a restraining order against my husband for - years and stealing my mail is - of his favorite pastimes. I immediately phoned netspend that card was cancled a new card was issued and after explai - g my concerns an activation code was placed on my card. Net spend issued him a - card without my authorization got him his card - day before mine n... |