Review and analysis of over 148 Home Equity Loan Or Line Of Credit complaints against SunTrust Bank
SunTrust Bank consumers have reported over 148 official complaints related to Home equity loan or line of credit. Out of the 148 consumer complaints against SunTrust Bank, 18% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 24% resulted in non-monetary compensation.
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SunTrust Bank Mortgage loan servicing, payments, escrow account January 30, 2016 - - I am filing this complaint because : 1. I was not given an address or expected monthly payment date of the HELOC during the closing at the - Suntrust Bank location 2. I was given the run around in attempting to find out why the account remained frozen 3. The number I was given to pursue the issue was for the " Home Retention '' department at Suntrust and I fear that I was intentionally misdirected in my search for answers so that Suntrust could foreclose on my home 4. I was not informed that the account would be closed based on my answer to the question, " Do you feel the bank was at f... |
SunTrust Bank Mortgage loan modification,collection,foreclosure December 15, 2015 - my mother had an equity loan with suntrust bank which at the time me and my wife co sighed for with her payments we always being paid my mom passed away we continued to pay my wife was in a car wreck which put her out of work we owned another house that we sold split the money up to catch up on payments went to suntrust to make payment the teller refused it said they turned it over to collections they said it is now a mortage i tried to work with them for a loan modification after months they refused said even if i paid the rears to catch up they show no records where we co sighed also paymet ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 14, 2015 - I have had a loan with Suntrust Bank for about - tears at least. My principal never seems to go down. I have been watching it very closely for this year. I have another mortgage, and calculate correctly to within - cents of principal and interest on each payment so I know its not me. But with Suntrust I am always off between $ - $30.00 per month. I have talked to them every month about this, and cant seem to get a straight answer. even when the branch does the math with me they come up with what I come up with, and the send in a ticket to have it fixed, but it never happens. Example... |
SunTrust Bank Mortgage loan servicing, payments, escrow account September 21, 2015 - My wife and I currently have a - and - mortgage on our home. The - mortgage is with - and the - with Suntrust Bank, In - my wife file for chapter - and it was granted. We immediately contacted the lenders to ask for assistance, - was a challenge but your agency assisted us and we were able to obtain a loan modification, we are current with - and have no late payments. The second lender Suntrust was more difficult as they only offered to transfer the entire balance to interest only. for the past 3 years the interest only payment was $110.00 and we would pay $200.00... |
SunTrust Bank Mortgage loan servicing, payments, escrow account September 17, 2015 - In - of 2015 an auto pay was set up for equity line with Suntrust through our - personal account but amount was set up wrong only because our first statement reflected partial month. Our payments were made on the same day of each month in the sum of $400.00 instead of the $680.00 which was the correct amount. We have another mortgage with Suntrust for which we have been making an extra payment of $2000.00 per month for the past two years to reduce principal. Lender never notified us about the shortage in payment via phone, text or email -although this information was provided to th... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 10, 2015 - My mother, - -, who is now deceased, was deceived Suntrust bank ; because of Suntrust 's actions, she was charged at least an extra $7200.00 in interest. As her executor, I am asking that the unauthorized interest be returned. In -/-/-, she took out a HELOC in the amount of $400000.00. At the time, she thought she had only used $66000.00 of line of credit. In fact, - -, a Suntrust employee, without her authorization, took out the whole $400000.00 line of credit on or about -/-/-, and transferred it into a checking account opened in my mother 's name ( the Checkin... |
SunTrust Bank Mortgage loan servicing, payments, escrow account July 15, 2015 - My SunTrust HELOC was going into repayment. I received multiple notices and phone calls informing me of my options to extend my repayment up to - years at about 4.75 % .. At - point about three months ago I had asked what the interest would be on repayment of the existing loan and they told me over 5 %. So I spent time looking into other HELOC options or rolling it into a refinance of my home. Finally SunTrust sent an agreement by - to be signed for a - year HELOC extension. I called to ask about the offer and I asked again what the interest would be on repayment of the existing HE... |
SunTrust Bank Mortgage loan modification,collection,foreclosure July 13, 2015 - I am in an active approved short sale on my home with Suntrust Mortgage. They are my - lender, and are attempting to foreclose. They JUST approved the short sale -/-/15 - as we have a BUYER, w/ earnest money and pending due diligence/inspection. In the SAME document, they stated that they may still go forward with a foreclosure. I can not understand why they would give us until -/-/15 to close on the sale of the home, yet still state that they are going to possibly foreclose. I want SUNTRUST to REMOVE ALL POSSIBILITY OF FORECLOSURE ( they attempted to foreclose -/-/15 and... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 29, 2015 - In - -, 2007 I filed bankruptcy and included - mortgages with Sun Trust. But Sun Trust continues saying i 'm over - days late on this mortgage for almost - years. I am in the process of trying to get a new mortgage now and can not until this clears up. I have written them and spoken to them about removing this from my credit. they are illegally reporting this. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 24, 2015 - I am re-financing a home equity line of credit borrowed from SunTrust Mortgage. I am filing this complaint with respect to triple charging an inappropriate fax fee. '' SunTrust has - charged me a $20.00 fax fee '' on my account in connection with my refinance ( see attached SunTrust Online Banking Detail '' ). I have never requested any fax nor am I aware of any contractual agreement I made to pay a fee for faxing. In addition, SunTrust does not customarily have a charge for faxing, does not publish such a charge ( see attached SunTrust fee schedule '' ), or charges between $ -, no... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 10, 2015 - We have been behind on our Home Equity Loan with SunTrust. We have been working with them on the - mortgage as well as the home equity loan, but despite all the hoops we have jumped through for them, they have turned us down for a loan modification. Funny thing is that after they turn us down, they send us a packet saying they want to help us!!!! Now, we have finally found a way to get caught up on our - mortgage, and I called the same bank - Suntrust - to get caught up on our home equity loan and they informed us they have charged off the loan because we are five days late. WHAT???? Y... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 10, 2015 - In -, I took a job at a - in the -, and we started renting our house in -, TN. After the - and - mortgages reset from interest only to conventional loans in - of -, We started struggling to make payments on both our - and - mortgages with SunTrust Bank because the rent did n't cover the payments. We attempted a loan modification on - separate occasions, but were denied each and every time. Each month, we sent as much as we could towards the mortgages, but continued to fall behind. Finally, we got caught up and current on the - mortgage, and called today to p... |
SunTrust Bank Mortgage settlement process and costs May 20, 2015 - I negotiated a HELOC loan with Suntrust Bank that my ex left me after divorce. I wired - on - -, 2015. In agreement for the amount sent, I was to be released from the lien against my home. The letter for release never came nor was I able to close my home as a result. - - - kept the - and never released me. I have been in legal harm since his failure to cooperate with the title company to sell my home. I have called - of times to multiple Suntrust departments but they have not been able to resolve the matter. I have incurred high legal fees and failed closings as a resul... |