Review and analysis of over 68 complaints against Citibank
Citibank consumers have reported over 68 official complaints related to Account status. Out of the 68 consumer complaints against Citibank, 28% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 28% resulted in non-monetary compensation.
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Citibank Credit reporting incorrect information on credit report account status April 7, 2017 - CITI card company failed to delivery my credit card statement to my correct address and failed to send the statement alart to the correct email address. So I did not receive my statement and pay the bill on time. I have several cards with this company and the other cards all have my correct address and email address. I always paid other cards on time. And I had been the CITI cards holder for many years and had been always paid my bill on time. Instead of taking proper steps to reach me after the bill was due, this company sent this to the collection bureau and hurt my credit history. After I f... |
Citibank Credit reporting incorrect information on credit report account status March 30, 2017 - In -/-/2016 I called to downgrade my Citi ThankYou Premier account to a card with no annual fee. I did this before the annual fee was due on the Citi ThankYou Premier account. I was promised that the fee would be reimbursed and was approved for a Citi Double Cash account. In -/-/2016 I noticed the annual fee of $95.00 was transferred from my ThankYou Premier account to my Citi Double Cash account. I called customer service in -/-/2016 and was again confirmed that the fee would be reimbursed/credited to my account. However, that was never done and my account went past due. Finally, in -... |
Citibank Credit reporting incorrect information on credit report account status February 21, 2017 - Citi Card opened a Costco credit card without my consent. This was the result of an open Costo - - being rolled over. After opening a card without my permission, I was automatically charged a $55.00 Costo membership fee - this charge was never automatically applied on Costco - -. Because I had no idea this account was ever opened, my balance went unreported ( no paper bill or electronic notification ) I received my first paper bill of $140.00 on - - after the account had incurred financing and late fees. After an hour on the phone closing each of my Citi card accounts,... |
Citibank Credit reporting incorrect information on credit report account status November 6, 2016 - I have repeatedly requested information/validation on this debt bearing my signature and have not received anything starting that I owe this company any money. They have repeatedly responded stating that they have investigated and verified the validity of this debt and do not allow me to dispute their claim. I have never done business with Macys, never signed a contract, nor do I owe them any money.... |
Citibank Credit reporting incorrect information on credit report account status March 6, 2016 - The following credit card company reported a late payment on my account when in fact they were paid on time - reported non payment after I paid the account out Sears change card company name, so did - - when the changed the payment went to the old company and the reported a late payment when they had the payments ; The company failed to put in place a process for the payments to go into the new account, nor did they check and placed the payment in - the correct account apparently they just kept the money without applying it to the correct account ; Instead reported me late to the c... |
Citibank Credit reporting incorrect information on credit report account status February 5, 2016 - I have tried several times to get Citibank to correct the errors in how they are reporting my mortgage. This loan was forgiven -/-/- when the house was short sold. Yet they keep reporting several delq. as recent as -/-/-. I am attaching the - showing forgiveness of the loan -/-/- and a copy of my credit report showing how it is reporting to my credit bureaus. They are destroying my credit and after disputing directly with them and the credit bureaus I have gotten no where. Please, please step in and make them remove this item all together from my credit report. Fixing it now ... |