Citibank Credit Reporting Complaint

Citibank Credit reporting department,

Incorrect information on credit report Account status Missouri

In -/-/2016 I called to downgrade my Citi ThankYou Premier account to a card with no annual fee. I did this before the annual fee was due on the Citi ThankYou Premier account. I was promised that the fee would be reimbursed and was approved for a Citi Double Cash account. In -/-/2016 I noticed the annual fee of $95.00 was transferred from my ThankYou Premier account to my Citi Double Cash account. I called customer service in -/-/2016 and was again confirmed that the fee would be reimbursed/credited to my account. However, that was never done and my account went past due. Finally, in -/-/2016 the membership fee, late fee and interest charges were refunded back to me. I have excellent credit and the late payment that Citi is reporting to the - Credit Bureaus is negatively impacting my credit score.