Review and analysis of over 10 complaints against Navient
Navient consumers have reported over 10 official complaints related to Having problems with customer service. Out of the 10 consumer complaints against Navient, 0% were disputed by the consumer (i.e. the consumer was not happy with how Navient responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Navient resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Navient Student loan dealing with my lender or servicer having problems with customer service December 16, 2015 - Navient collections. I am - per Social Security. They determined I was - since - but my claim was filed in -. - verified this determination as well. I subsequently sent the information to Navient who contracts with - to determine - status claims. - - has been denying others beside myself. I have a - determination and Navient only reviewed the medical. I am prepared to submit - records and asked the Navient collector for the form to submit my - status and the collector told me " if you want the papers, you go get the papers. '' I propose - review of - c... |
Navient Student loan dealing with my lender or servicer having problems with customer service December 12, 2015 - I have private loans for school through Navient. - Fee 's were assessed when I was in school. - Most Fee 's were reversed after proof sent to Navient showing I was in school status. - $27.00 in fee 's remained after very lengthy back and forth. - Several month 's later I received a bill for $27.00. Called Navient, spoke to female CS rep who advised me to pay the fee online so I could avoid large fee to pay by phone. -Paid $27.00 online per first female CS rep direction on - -. Payment posted to account undefined on - -. -Received second bill in - stating I owed $27.... |
Navient Student loan dealing with my lender or servicer having problems with customer service December 11, 2015 - This complaint regards - signature student loans disbursed -/-/- and -/-/-. The loans are currently held by Navient - - -. I am currently in school at University of - - - - in -, New Hampshire. I entered this school -/-/-. Each year, I filled out a new deferment form for my prior student loans. This fall, I had to do the same. I went onto Navient 's website and printed out the required deferment paperwork. I had my registrar complete the paperwork and fax the documents to Navient. Navient 's website says that deferment requests may take up to 21 da... |
Navient Student loan dealing with my lender or servicer having problems with customer service December 9, 2015 - My complaint/report regarding - ( - ) loans for my daughter that attended " - - '' in Missouri and Navients - previously - - - business procedures : e-mails/contacts I receive with subjects like : " Your Navient account information '' I get frustrated because it is very difficult to tell when I am receiving " VITAL '' information when a person is getting inundated with an overabundance of un-necessary contact. For example, because our daughter has " - '' loans with Navient for her term in college, I received - e-mails ( like the one below ) on - -, 2015. All... |
Navient Student loan dealing with my lender or servicer having problems with customer service November 19, 2015 - I have full or Part time status in - school and received an email from Navient to check my account. When I checked my account, I noticed I was two months past due with a late charge. I called Navient and spoke with a representative and advised him that I was still in school. He explained the he did not receive any information from the school. I explained to him that can not be the case since - - received the information that I 'm in school. I advised him that I could not afford and should not have to afford the payment if I 'm still in school and was advised that he could not do anyth... |
Navient Student loan dealing with my lender or servicer having problems with customer service November 13, 2015 - I am a victim of identity theft ; someone that I know stole my name and social security number and used me as a cosigner, without my authorization, to get a - - student loan. I took all of the necessary and required steps to report this fraud to Navient who now manages the loan. The investigator in the Navient Fraud Department assigned to my case is named -. She is in a position to determine whether a loan now worth nearly $25000.00 - fraudulently attached to my name - is to be removed from my record ; she has been dishonest and incompetent. She made the decision to deny my fraud cl... |
Navient Student loan dealing with my lender or servicer having problems with customer service November 11, 2015 - I am co-signer on a student loan taken out by my daughter about ten years ago. It was taken out through - but is now serviced by Navient. Due to problems my daughter experienced in collecting her pay for her job, she stopped making payments. She did n't tell me. The loan has recently gone into default. The only written ( US Mail ) notice I received from Navient was recent, telling me that the loan was already in default. ( There may have been email correspondence telling me to login to their web site to see a message, but these things come all the time for less significant events. ) Then a ... |
Navient Student loan dealing with my lender or servicer having problems with customer service November 5, 2015 - was getting mortgage to buy a home. loan from navient showed up on credit report. says i owe - dollars. they said it was for when i went to - collage in 2005. i sent paper work to them showing i did not go there. was then taken off my credit reportwith not that is was not my loan.then when we went to close on house it was back on reportso my mortgage was canceled and didnot close on house.sent paper to navent show that it was removed from credit report and ask how this happened. it now says dispute is resolved and customer does not agree on my credit report. this is all messed up and s... |
Navient Student loan dealing with my lender or servicer having problems with customer service October 29, 2015 - I set up a monthly payment plan with a credit card to pay down the loan. The company failed to withdraw twice because they claim the account amount was insufficient, I have records of my payment stubs to show that the account was more than sufficient. This is the second time an error of data entry on Navient 's part has resulted in payment error. However, the company is claiming that because of their error, I am responsible and will go into default. Every time I call to find out the issue, I am met with hostility and blame. I have followed on my end and Navient continues to make it impossible ... |
Navient Student loan dealing with my lender or servicer having problems with customer service October 23, 2015 - My name is - - i attended - -/-/- while they were owned by -. my question to you, is why do n't all students who attended the schools when corinthian owned it get relief of the private and federal loans from this lawsuit the cfpb has with them? i have been paying - dollars a month and not getting anywhere with this loan that i was forced into having. my principal amount was - with a 8.75 % interest and i have been paying for roughly 6 years and i now owe - i feel like i need to be helped out by this lawsuit. i feel as if the school has done exactly what the article an... |