Review and analysis of over 36 complaints against BBVA Compass
BBVA Compass consumers have reported over 36 official complaints related to Managing the loan or lease. Out of the 36 consumer complaints against BBVA Compass, 19% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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BBVA Compass Consumer Loan managing the loan or lease May 31, 2016 - Over the course of 4 months i have been consistantly misinformed and charged for for the misinformation. I was told i could get a cheaper insurance through the company and when doing so I discoverd it was not approved for my state and they could not send me any verification or even receipt showing that i had paid insurance. when i tried to get it resolved they informed me that i had a lapse in insurance and now my premium has gone up. in addition to this, when I called to pay they could not even give me an amount to pay, fluctuating between $750.00 up to $1200.00, my orginal payment was $... |
BBVA Compass Consumer Loan managing the loan or lease April 8, 2016 - My husband and I opened up an account with BBVA Compass Bank for our new vechicle. I was told by several reps that I could make a payment from our checking account since BBVA Compass bank did n't have a way to pay online. I made NUMEROUS attempts to pay thru our checking acct and was told that my bank " rejected " the transaction. After multiple calls to my bank, my bank advised me there was no record of BBVA Compass bank transaction. I made a " bill payment '' to BBVA Compass Bank - -/-/16. I checked my bank on -/-/16 and confirmed BBVA Compass bank received my payment. On -... |
BBVA Compass Consumer Loan managing the loan or lease April 6, 2016 - Car was declared a total loss. Insurance called loan ( BBVA ) to get pay off. Pay off was sent in writing to insurance company. Insurance company sent check, loan advised wrong amount and that they made a mistake in the letter. Letter states it is a guarantee. ... |
BBVA Compass Consumer Loan managing the loan or lease managing the loan or lease October 25, 2015 - I traded my car on -/-/2015 that was financed by BBVA Compass Bank in -, Alabama. They faxed pay-off to - on -/-/2015. On -/-/2015 I called the customer service department to inform BBVA that the pay-off would be forthcoming and they said my account would be not over-due if lf paid within 30 days. I thought everything was fine traded many vehicles and on -/-/2015 I received as past due notice from BBVA the next payment was due on -/-/2015 but again was told since car was traded as long as paid within 30 days would not be considered late. I called the dealership where car was tr... |
BBVA Compass Consumer loan managing the loan or lease May 28, 2015 - BBVA Compass reported to my credit a derogatory charged off loan even though the vehicle was paid off in an insurance claim. They have lied and ruined my financial status, I have been denied credit and have spent over 100 man hours trying to get this banking institution to fix this ... |
BBVA Compass Consumer loan managing the loan or lease May 21, 2015 - They took the car I do not owe them anything else. ... |
BBVA Compass Consumer loan managing the loan or lease May 17, 2015 - I was involved in an auto accident and my car was paid off to Compass Bank. They misplaced a warranty check for three months, when they finally admitted there mistake they have refused to send an update to the credit bureau, which is ruining my credit. This bank has bully tactics and while they had misplaced check I continuosly received collection calls and the run around from this company. I hired an attorney and they have sent communication that they would remove this line item from my credit - -, the last regional manager informed my attorney on - - that it would be removed by 4... |