Review and analysis of over 15 complaints against BBVA Compass
BBVA Compass consumers have reported over 15 official complaints related to Closing/Cancelling account. Out of the 15 consumer complaints against BBVA Compass, 20% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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BBVA Compass Credit card closing/cancelling account March 4, 2016 - On -/-/16 I applied online for the BBVA Compass - - - -. I was instantly approved with the Slam Dunk message. The following week I received a letter stating that my account was closed and that if I wanted to know the reason why to contact them. I called the number listed on the letter and spoke with a rep who told me that they thought my account was closed because they thought it was a fraudulent application. I told her it was n't a fraudulent application and asked if I could verify my info or what else could I do? I also asked why no one contacted me to verify my information... |
BBVA Compass Credit card closing/cancelling account June 22, 2015 - I applied for a BBVA Compass - - - credit card in late -, but my account was placed a hold for unreasonable excuse ( due to bank incapability ) on - -, and I was just told it has been closed. During this time, it severely affected my normal life purchases and ruined my legal right to get cash back from sign-up bonus and bank promotion. Also, it will bring potential notes on my credit report, which would be intolerable. I hereby request compensation and a guarantee that nothing negative would appear on my credit report, thanks! ... |
BBVA Compass Credit card closing/cancelling account May 29, 2015 - I called BBVA Compass Credit Card services to pay my credit card to - and close my account. They informed me that they do not know how much I owe, and they can not calculate the accrued interest for me to pay it off. I was confused and asked how do I pay off my account and close my card, they said you can do that by phone. I said, I am on the phone, what do I need to pay this off? He continued to state he can not calculate the interest for me to pay the card completely to -. So now I have a credit card I can not close nor pay off? Please Please help, I am poor and unemployed and this is ... |
BBVA Compass Credit card closing/cancelling account May 12, 2015 - On - -, 2015 I applied for the - - - card issues by BBVA Compass online. Within 2 hours of applying I received a phone call from BBVA compass to verify I did indeed apply for the credit card and answered verification questions about my identity. On - -, 2015 I received an email that I was approved for the credit card. I received the credit card on - -, 2015 and activated it without issue and used it a few times over that weekend of - - and -. I tried to use it on - - and it was declined. The next day I phoned customer service and was told the card was ... |
BBVA Compass Credit card closing/cancelling account May 3, 2015 - I recently applied on -/-/2015 for the NBA BBVA Compass Bank - - Card for my love of basketball and received the card 7 business days and a mailing of my credit score and bureau information from -. 3 days later on -/-/2015 when I tried to use it at a grocery store it was denied. I called customer service and they told me it was suspended and no other information was available. I was to wait for a call back on Monday morning -/-/2015. I called on -/-/2015 and had the very same customer service rep who told me he had no information and the account remains suspend... |
BBVA Compass Credit card closing/cancelling account April 5, 2015 - On - -, 2015, I applied for a BBVA - - on - -, 2015, I was contacted by the BBVA underwriting department letting me know that I was approved and they told me my credit line was $20000.00. A few days later I called to do a balance transfer and they told me that my account was closed due to security concerns but would not address the reason why. Up until this present time I have not received an explanation as to why my account was closed. I have attached a copy of the email as proof of BBVA opening my account. ... |