BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Closing/Cancelling account Pennsylvania

On - -, 2015 I applied for the - - - card issues by BBVA Compass online. Within 2 hours of applying I received a phone call from BBVA compass to verify I did indeed apply for the credit card and answered verification questions about my identity. On - -, 2015 I received an email that I was approved for the credit card. I received the credit card on - -, 2015 and activated it without issue and used it a few times over that weekend of - - and -. I tried to use it on - - and it was declined. The next day I phoned customer service and was told the card was suspended and was given - different answers. I phoned later that week and wasted - hours being on hold to only find out the information I was given by customer service was useless. Finally the - week of - 2015 I phoned in to discover the card was closed and received a letter on - -, 2015 that the card was closed per a request by me about fraudulent activity along with a declaration of fraudulent activity. Not once have I phoned BBVA compass


last night was on hold for over 60 minutes before I was either hung up on or disconnected. I phoned again this morning and did speak to someone in fraud and was told she would phone me back and up till now I have not received any call back with a reason about the fraud request. I have phoned customer service and never once was given a straight answer as to why the card was suspended or even closed. I was simply told I would receive a letter which I finally have. However the letter does not even ask if I opened the card or indeed made the charges.