BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Closing/Cancelling account New Jersey

I recently applied on -/-/2015 for the NBA BBVA Compass Bank - - Card for my love of basketball and received the card 7 business days and a mailing of my credit score and bureau information from -. 3 days later on -/-/2015 when I tried to use it at a grocery store it was denied. I called customer service and they told me it was suspended and no other information was available. I was to wait for a call back on Monday morning -/-/2015. I called on -/-/2015 and had the very same customer service rep who told me he had no information and the account remains suspended an no information. I asked for my issue to be escalated and I received a call back and was told on -/-/2015 ( I saved the voice mail ) they needed to verify my identity and to stop in a branch. There are no branches in NJ. No information was received in the mail or phone call about the suspension - nothing. I called back on -/-/2015 and told them I was visiting family in AZ and they would note the account that I would would go to a BBVA Compass


an office and wait for service on the telephone. As of today - -/-/2015 my problem is not resolved. The Personal Banker - - called me at - on Saturday and said he will continue to work on it Monday morning -/-/2015. He made copies of all my ID information. I met all the criteria, provided the information and NO ONE cares at BBVA Compass Bank to resolve this issue. I have now worked with - different people and no one can seem to resolve this mess. My Desired Resolution : I want to have the NBA - - Card that was approved for me. I have NO IDEA why after - DIFFERENT PEOPLE and - hours in a branch that my case can not be resolved. This is by far the WORST customer service and communication I have seen EVER! Please help me. No one should be going through the same problem. I have also filed a complaint with the -. - -