Capital One Credit Card Complaint

Capital One Credit card department,

Balance transfer California

On -/-/-, I requested a balance transfer from Capitol One for - be paid to my - Store card, because it was charging me interest and the balance transfer was an interest free offer. It was never received -. When I called Capitol on -/-/- I was told they transposed the - numbers on the - account. I was told a stop payment was issued and a new - check would be sent -. And Capitol One refunded a - late fee - charged as a result of Capitol One's mistake. After awhile I saw that - still had not received the new payment. I called Capitol one again on or around -/-/-. This time I was told that - had received payment and cashed the check but somehow had not credited my account. I called - and they said Capitol One would have to prove they cashed it. So I called Capitol One again and they said I was told the wrong thing by the former rep and that neither checks were cashed! At this point I was so frustrated, I said just refund me the 2% fee and the $- and I will pay off - myself. I was told this could take - to - statement cycles. That was the -/-/-! It's the -/-/- and nothing has been credited back to my account. My name is -. I can be reached at -