Capital One Credit Card Complaint

Capital One Credit card department,

Balance transfer North Carolina

Hello, I am writing this complaint with regards to a Balance transfer I did from my Capital One Credit Card account to - - - Credit Card account on - -, 2015. I put the account number of my - - - 's account and submitted the transfer. After 10 days when the funds were not showing on my - - - 's account, I called the Capital one for the status and they confirmed me that funds have already been sent out. After further investigation, it was found that the funds were actually sent to - - instead of - - -. They put my - - - 's account number but sent it to the wrong address to - 's and I do not have any account with - 's. We then had a conference call first which was between me, Capital One and - - - and they, - - -, confirmed that the account number was right which I requested for Balance Transfer but they have not received any payment or funds. Then we had another conference call which was between me, Capital One and - and representative from - confirmed that I do not have


Later Capital One started investigation and as per them, they requested - to return the funds from there missing file. This was done on - -, 2015. Yesterday, - -, 2015, when I called Capital One for an update, they told me that they have not received any funds back from - and also they can not guarantee to refund my money if - do n't reply them. I provided the correct Bank Information and Capital One erroneously wired/transferred funds to the wrong Bank. I have not received any funds, it was their error, yet they will not correct my account balance on the original credit card unless - refunds. Thank you, - - -