Review and analysis of over 13 complaints against Synchrony Financial
Synchrony Financial consumers have reported over 13 official complaints related to Rewards. Out of the 13 consumer complaints against Synchrony Financial, 23% were disputed by the consumer (i.e. the consumer was not happy with how Synchrony Financial responded to their complaint) and 100% were processed in a timely manner. 23% of consumer complaints against Synchrony Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Synchrony Financial Credit card rewards April 5, 2017 - I received a promotional offer for my Gap Card ( issued by Synchrony Bank ) for the months of -/-/- and -/-/2016. The promotion was you would receive 5 times the normal rewards points for each purchase during the period PLUS - points each day the card was used. Points were to be awarded within 2 billing statements By -/-/- no bonuses were issued. I contacted Synchrony Bank and they acted like they never heard of the promotion and said they would look into it- I could expect to have it resolved in 2 or 3 more billing cycles. I contacted The Gap about this via email ( attached to ... |
Synchrony Financial Credit card rewards March 28, 2017 - - Mastercard does not honor their promotions giving bonus points for purchases during the promo period. I signed up for a - points promo during -/-/-/-/-. I made $38.00 of purchases in that period. I only received - points in my -/-/- statement. I should have received - ( $ - ) points. I have informed them but they have ignored my complaint. I signed up for a - points promo during -/-/--/-/-. I made $38.00 of purchases in that period. I only received - bonus points in my -/-/- statement. I should have received - ( $ - ) bonus p... |
Synchrony Financial Credit card rewards March 1, 2017 - Walmart sent me email promotion on -/-/2016 promising $50.00 e-gift card within 10 days if I applied and was approved for their - through Synchrony Bank. I applied and was approved the same day, -/-/-. I received the MasterCard ending in -. I have not received the $50.00 gift card. When I call Walmart, the only response is that they are working on it. It has been well over 2 months.... |
Synchrony Financial Credit card rewards January 17, 2017 - I open up a credit card with banana republic, which they offered a promotion where your received a $30.00 dollar award if you make a purchase outside of Banana republic family of brands, which I did. I called up to find out why I did not received the award they stated : they do not do that even though I have documents that show they do.... |
Synchrony Financial Credit card rewards September 26, 2016 - In -/-/- I had a Sam 's credit card that I have never been late on since -/-/-. I make very big payments on my card. In -/-/- I logged into my account and it said to call in. I could not access the account. I was told that my account along with - other accounts I have with Synchony have been suspended until I get a letter in the mail explaining why and to call in when I get the letter. I never got the letter and also could not make payments and was told the only way I could make a payment was to cancel the card. I tried to redeem my $210.00 worth of rewards but they only ma... |
Synchrony Financial Credit card rewards September 3, 2016 - I applied for a Sams Club Reward Credit Card Reward, and I was sent a regular credit card with no rewards.... |
Synchrony Financial Credit card rewards August 14, 2016 - Synchrony Bank rewards their Banana Republic Visa credit card holders who have " Luxe '' status with a - % points bonus each calendar quarter, once the quarter is over, and I do have Luxe status. For example, if I earn - points from -/-/--/-/-, then I would receive a - point bonus as well. I have called and tried online emailing multiple times with my inquiry, but Synchrony bank has never responded with any sort of explanation other than " nothing is wrong, '' even though I have explained my issue in detail to multiple phone representatives and they have acknowledged it. ... |
Synchrony Financial Credit card rewards July 1, 2016 - 1 ) -/-/2016 I am supposed to receive my rewards check for over $670.00. 2 ) I never got the rewards check, and when I called the back they told me that the check is already cashed. 3 ) I opened a complaint and working with them for Synchrony back for 4 months. 4 ) They keep telling me that they have mailed me a copy of the cashed check for me to confirm the signature on the check. I never receive that also. 5 ) The custermer service is completely useless and rude and not yet solved my problem.... |
Synchrony Financial Credit card rewards June 1, 2016 - I am an Amazon Store Card holder. This card is available for exclusive use on Amazon purchases only. Synchrony Bank is the financial institution that manages that credit line. The Amazon Store Card offers 5 % credit back to your monthly statements for qualifying purchases on Amazon. I was recently reviewing my statements and noted that I had not received a single 5 % credit on any statement in 2016. However, I did make qualifying purchases using the card. I called Synchrony Bank, and " they are looking into it, and will provide updates in - billing cycles ''. I believe that they will make t... |
Synchrony Financial Credit card rewards May 19, 2016 - For the third year in a row I have not received a check for rewards from Sam 's Club Rewards credit card. Amounts due are always on statement, that 's how I know I have cash amount due. Each year they say they sent it with my statement. Previous years they sent a new check. This year ( -/-/2016 ) I was told by a representative that they no longer issue replacement checks. They stated they would credit my account and did not give a time frame. I called back ( -/-/16 ) and was told 30 days for a refund that was due in cash, but is now a credit. I am writing as i imagine there may be ... |
Synchrony Financial Credit card rewards March 15, 2016 - I had a credit card for Sam 's Club issued by Synchrony Bank which I closed in - of 2016. I had earned a cash reward of about $170.00 which they are refusing to give it to give it to me. ... |
Synchrony Financial Credit card rewards February 25, 2016 - I have a BP credit card that advertises rewards for either -, -, or - cents per gallon depending on what you purchase. I have no issues with credit when I purchase gas at a BP station, I get credit at - as advertised. The issue is when I purchase other items, they either reimburse at the wrong rate or not at all. They claim a railroad ticket or a taxi is not transportation so not reimbursed at the - cent rate. Also, they make it extremely difficult to match up a purchase to what was rewarded back to the customer. Purchase history is on one site and reward history on another site... |
Synchrony Financial Credit card rewards February 5, 2016 - Amazon has a private label credit card called Amazon Rewards. If you are an Amazon Prime customer, when you make a purchase you offered $1.00 in credit if you accept normal shipping rather than Prime Shipping ( two-day ). But, Amazon does not offer its customers an easy way to figure out how much credit they have accumulated and when these credits expire. As far as I can tell, the only information about credits presented to customers takes place through email. Amazon should provide an easy accounting of credits on its website. ... |