Review and analysis of over 155 complaints against Quicken Loans
Quicken Loans consumers have reported over 155 official complaints related to Loan servicing, payments, escrow account. Out of the 155 consumer complaints against Quicken Loans, 20% were disputed by the consumer (i.e. the consumer was not happy with how Quicken Loans responded to their complaint) and 99% were processed in a timely manner. 4% of consumer complaints against Quicken Loans resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Quicken Loans Mortgage loan servicing, payments, escrow account May 28, 2016 - I refinanced my house through Quicken Services in 2005 and noticed that the amount of interest paid monthly was the same even though I was paying on the principal even after several years. They explained that this was normal. I later discovered that this was an interest loan that is generally targeted towards wealthy people who make over - a year. I did not want this kind of loan since I have never made this kind of money and now I am told through my legal insurance that these thieves made this the norm and walked away with the blessing of the banking industry. Regardless of the fines tha... |
Quicken Loans Mortgage loan servicing, payments, escrow account April 20, 2016 - Quicken Loans Inc . Account # - - - ( - ) - 2016, I had my insurance change my policy to lower my home owner policy. This lowered my payment, the insurance company refunded me $52000.00 by check and I forwarded the check to Quicken Loans as request by them. They sent notice of shortage in my escrow account. They requested a payment of $470.00 or $1000.00 ( monthly ) from $960.00. I called Quicken Loans spoke with supervisor ( - - ) on -/-/2016, who forward a request to ( - - ). After several phone calls from her, we agreed to leave the payment the same ti... |
Quicken Loans Mortgage loan servicing, payments, escrow account April 1, 2016 - Quicken Loans DISCRIMINATION against - - Veterans continues ... - - Bank Mortgage was transferred to Quicken Loans in - ; Since then, Quicken has failed to comply with Regulatory Laws. I Filed several complaints with Quicken who failed to resolve or ignored problems. 1. -, received Check ( - ) for $120.00 after - merger that 's worthless. 2. Denied Refinance 30 yr ARM to 15 yr Fixed Mortgage since -/-/--present. Quicken Mortgage Manager informed me to refinance with other Mortgage companies after Quicken DENIED the Refinance of loan because it was n't within t... |
Quicken Loans Mortgage loan servicing, payments, escrow account March 31, 2016 - Got a mortgage through Quicken Loans - final paperwork was handled through - in -, MI. Mortgage closed on - -, 2016. Mortgage consolidated - loans : -, - - - -, - - - - - installment loan and - - car loan. I assumed that when these things were being consolidated into - new loan that the other debts would be paid off - that is how we did things when I worked at a bank in the -. I was disappointed when the credit card was not fully paid and I still had a fairly large interest payment to make on it. But when I found out today ( because I se... |
Quicken Loans Mortgage loan servicing, payments, escrow account February 16, 2016 - 1. The mortgage company is collecting more tax than what is my assessed property tax. The mortgage company informed - requires the mortgage company to collect my property tax. When I notified the mortgage company of their error multiple times, the mortgage company refused to adjust the tax collection to my assessed taxes. It appears to me the mortgage company is abusing their role with -. Hopefully it can be seen the - -, 2016 Escrow Account Disclosure Statement shows a property tax payout of $1000.00 with a false estimate of $2000.00. Clearly, it is a false statement to claim... |
Quicken Loans Mortgage loan servicing, payments, escrow account December 9, 2015 - In -/-/- we purchased a home in - -, CA my mom and I are retired on a fix income when all things were satisfactory with Quickenloans the lender found everything satisfactory they funded. - mortgage payments later we were told that things have change our home has increase in value by - - - - each month since we signed the contract and closed, that insurance premiums have increased some as high as two hundred percent that our monthly mortgage payment will be increasing by - - dollars beginning -/-/- and they are being slow giving as an answer how they value o... |
Quicken Loans Mortgage loan servicing, payments, escrow account December 6, 2015 - I had a - car accident in 2006 which left me - and - for quite some time. I am now clear headed and realize I was a victim of a predatory loan scam by Quicken. I now need to renegotiate this and/or get some relief such as the additional interest removed and a fixed rate. The loan has been sold several times. ... |
Quicken Loans Mortgage loan servicing, payments, escrow account November 30, 2015 - Is it possible to launch a class action suit against my mortgage company Quicken Loans? They held onto my escrow refund - $3200.00 - for 18 months without any notice until this month. I received a call from an unidentified - number ( I thought it was a telemarketer ) on Monday -/-/-. I almost deleted the voicemail without checking it, but thought it might be from a dealership that I recently bought a car from. When I checked my voicemail the next day, an automated message said that it was Quicken Loans, and that I had a balance on my account that needed to be resolved, that tha... |
Quicken Loans Mortgage loan servicing, payments, escrow account November 4, 2015 - - - MORTGAGE LOAN IS ESCROWING insurance premiums when Insurance company informs me that I am poying monthly on the insurance premium. ... |
Quicken Loans Mortgage loan servicing, payments, escrow account October 30, 2015 - I have an escrow account set up with my mortgage. I re-negotiated my homeowners insurance amount with my insurance company to a lower amount. A new declaration page was sent out showing the change. There was no bill. My mortgage company paid it as a bill. I can understand that mistake, but then two weeks later after paying that bill, a new insurance company sent a much higher bill for payment for - - and that was paid without my authorization! My homeowners insurance was paid up to date until -/-/- so neither of those payments should have been sent out! I called them twice and they ... |
Quicken Loans Mortgage loan servicing, payments, escrow account October 2, 2015 - - - ( Borrower ) - - - -, - --Quicken Loans ( Lender ) - - -, - - Whom It May Concern : My name is - - and I am writing this letter to file a complaint against Quicken & Loans. They are currently my mortgage lender for my property - - - -, - -. My loan number -, my HUD file number is - and mortgage insurance case number is -. Quicken & Loans is apparently not allowing me to close my escrow account. This is a direct violation of your guidelines. First let me give you some background information on the loan. In - -,... |
Quicken Loans Mortgage loan servicing, payments, escrow account October 2, 2015 - I have had an impeccable 10 year history of paying my bills to Quicken Loans HELOC ( I 've always had a very high credit score ). When I received the latest bill, it indicated the previous bill was not paid. The day I read the bill, it was 14 days late. The same hour that I read the bill, I called the billing line to inquire about the situation and to check if there were additional amounts accrued to that bill. I asked the representative on the phone, ( - '' ), if I could just make the payment in full prior to the next due date and I simultaneously asked him when the late payment would be ... |
Quicken Loans Mortgage loan servicing, payments, escrow account September 23, 2015 - I recently obtained a mortgage on a parcel of land and an existing house thru Quicken Loans. The land is part of a subdivision and tax information wo n't be available until the next tax roll assessment. Until that assessment is complete, I pay out of pocket to the original owner of all of the parcels, my share of the taxes. What Quicken is doing however is forcing me to make Escrow payments equal to the tax of all of the parcels knowing that the amount is incorrect and significantly overstated. What I am told is that absent having the specific amount for my parcel, they can collect the amount ... |
Quicken Loans Mortgage loan servicing, payments, escrow account September 20, 2015 - I performed a re-finance of an existing mortgage with Quicken Loans. Two months after the closing, Quicken sold the mortgage to - -. I do not want - - to be my mortgager. Is there a process that I can go through to stop this transaction? ... |
Quicken Loans Mortgage loan servicing, payments, escrow account September 14, 2015 - payment sent out on - -, 2015 not credited to my account. ... |
Quicken Loans Mortgage loan servicing, payments, escrow account September 7, 2015 - We refinanced our mortgage with Quicken Loans in - -. We had the money to pay it down under the 80 % required to avoid a PMI payment, but the money was not liquid and would have been difficult to get immediately. The broker informed us that the PMI payment would drop off as soon as our LTV was under 80 % ( or possibly 78 % ). We then proceeded to pay down the mortgage as we said we would, and it was under 80 % right around - of -. We notified Quicken Loans that the loan was under 78 % and they told us that they could not drop the PMI without another appraisal ... ... just 3 months ... |
Quicken Loans Mortgage loan servicing, payments, escrow account June 22, 2015 - My father passed away in -/-/-. He was living in a condo with my brother as joint tenant. While my father was alive, I had power of attorney. When my father passed, he left no estate other than the condo, which passed to my brother without having to go to probate. I was named personal representative of my father 's estate, but since there were no other assets, there was nothing to probate. My father 's condo was financed with Quicken Loans. My brother is currently living in the condo and is making the mortgage payments. The problem is, he has fallen behind in his payments and now Quicken ... |
Quicken Loans Mortgage loan servicing, payments, escrow account April 23, 2015 - Quicken Loans did not calculate our escrow correctly with our new home resulting in having to pay an unreasonable amount of money. After living in our home for the first year, QL sent us a check because we overpaid escrow. I called QL, and they assured me that it was my money to deposit into my bank account and do with what I pleased. Since the new escrow calculation, the amount the check was for is the amount I owe in escrow. They did not calculate our home with the land the last year which caused us to have to pay an unreasonable amount of money. ... |