Quicken Loans Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Quicken Loans Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

Quicken Loans did not calculate our escrow correctly with our new home resulting in having to pay an unreasonable amount of money. After living in our home for the first year, QL sent us a check because we overpaid escrow. I called QL, and they assured me that it was my money to deposit into my bank account and do with what I pleased. Since the new escrow calculation, the amount the check was for is the amount I owe in escrow. They did not calculate our home with the land the last year which caused us to have to pay an unreasonable amount of money.

Quicken Loans customer in Texas
Apr 23, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

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