Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New Jersey

- - ( Borrower ) - - - -, - --Quicken Loans ( Lender ) - - -, - - Whom It May Concern : My name is - - and I am writing this letter to file a complaint against Quicken & Loans. They are currently my mortgage lender for my property - - - -, - -. My loan number -, my HUD file number is - and mortgage insurance case number is -. Quicken & Loans is apparently not allowing me to close my escrow account. This is a direct violation of your guidelines. First let me give you some background information on the loan. In - -, - I closed on my house, my mortgage payment was $2600.00. I requested an escrow analyst in - -, -, which turns out I was paying too much on my mortgage. So on - -, - they reduce my mortgage payment to $2300.00. Then in - -, - I qualified for a refinancing, which I accepted because my APR was at 4.01 %, and it was going down to 3.75 %. On - -, - my mortgage went down to $2200.00. So everything was great until my - and


about and if I knew they where not going to handle my taxes and insurance I would have closed the escrow account. Also Quicken & Loans was fully aware that I have a tax abatement with -. This was the reason why I purchased the property in the first place. Some how Quicken & Loans and their third party ( Tax ) vendor, screwed up with my taxes and it turns out I owe Quicken & Loans $3900.00 dollars. Since I could n't pay the $3900.00 dollars up front, so I agreed to have it included in my mortgage. Now I went from paying a mortgage from $2200.00, to $2700.00. In - -, - ; I paid $3200.00 just for the escrow account, plus I made my regular monthly mortgage payment $2200.00. Then in - -, - I made a another payment of $3200.00, the break down was for $1500.00 for the escrow and $530.00 was for the Principal of the loan and $1.00, - was for the interest. Now between my payments of $3200.00 plus $1500.00 equals $4800.00, this more then enough to cover the $3900.00 for the short fall of Quicken & Loans and their third party vendor - up. So now in - -, - my loan payments are up to - ; Why? If I just paid off the short fall? Again according to - & Loans they are not collecting enough on my taxes. So remember I just paid $2700.00 for the month of - and - of -. Then I send them another $1400.00 for the escrow again so my payment from -/-/- - -/-/-, drops to $2500.00. Then in -/-/- I get another notice indicating there is another shortage for $1500.00. So I paid my monthly mortgage that went up to $2800.00 in - - ; and again I paid another $1400.00 for the shortage again. Now my month mortgage for the month of - - is $2600.00. Now according to your guidelines I am not required to have an escrow account. I am request that Quicken & Loans honor my request by closing the escrow account. The reason for my request is, I can do a better job of paying my own taxes and insurance on my own. However, Quicken & Loans just told me over the phone that I can not close my escrow account unless I refinance with them. This crazy ; just because I have FHA loan and according to your guidelines there is nothing stating that I have to refinance in order for me to close my escrow account. I am requesting an investigation into my case and also requesting that Quicken & Loans close my escrow account. Thank you for your help in this matter- -