Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

VA mortgage Loan servicing, payments, escrow account Michigan

Is it possible to launch a class action suit against my mortgage company Quicken Loans? They held onto my escrow refund - $3200.00 - for 18 months without any notice until this month. I received a call from an unidentified - number ( I thought it was a telemarketer ) on Monday -/-/-. I almost deleted the voicemail without checking it, but thought it might be from a dealership that I recently bought a car from. When I checked my voicemail the next day, an automated message said that it was Quicken Loans, and that I had a balance on my account that needed to be resolved, that that I needed to call another - number. I called the number ( thinking that I owed money - tax or insurance increases, etc. -, and after being transferred, I was told that I had a refund, and they asked me how I would like it to be paid. After I told them to deposit it in the same bank account that I pay my mortgage from each month ( autopay ), I asked how long my refund had been available. The representative replied that it had been available since -/-/-! I


thought about other quicken Loans customers. Am I the only -? Are there other customers who have loaned Quicken Loans money interest free for months or years? Has anyone else bothered to complain, or were they just happy to get " found '' money? If there are a - customers like me, then we 're effectively loaning Quicken Loans interest free money while we pay them interest on our mortgages - that 's not fair! I submitted a complaint via the - - Complaint ID # - Quicken Loans, Inc. -, but Quicken Loans basically said tough luck. That they sent me a check 18 months ago, and that I never cashed it. According to the -, the matter is now closed. The customer loses again. I never received a check in the mail from Quicken Loans. If I did, I would have deposited it immediately. I could have used it to pay for medical bills, car repairs, etc. I proposed that Quicken should pay customers interest on the money that they have held onto, and send customers alerts whenever they are owed a refund. If the situation were reversed, and I owed Quicken Loans money, I 'm certain that they would find several ways to remind me rather than let 18 months go past. Quicken had my money interest free for 18 months, no apology, no explanation, other that it was " supposedly '' my fault ( the customer ), that they send me a refund, and that I did n't cash it? I get, open, and read all of my monthly bills, and none of them in the past 18 months ever mentioned that Quicken Loans owed me money. I also receive countless emails : Quicken Loans is # - in Customer Satisfaction according to -. -, Happy birthday, refinance at a lower rate - but I never got an email that said that Quicken Loans owed me $3300.00 in the past 18 months. How many other customers has Quicken Loans held onto their refunds interest free, and for how long? How many people got a message from an obscure - # and ignored it, and delete their voice mail?