Review and analysis of over 99 complaints against BBVA Compass
BBVA Compass consumers have reported over 99 official complaints related to Loan servicing, payments, escrow account. Out of the 99 consumer complaints against BBVA Compass, 25% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 30% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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BBVA Compass Mortgage loan servicing, payments, escrow account April 5, 2016 - BBVA Compass bank purposely places online deposit limits onto your account so that you can not put enough money into your account to pay your mortgage. Also, mishandles funds which result in overdraft fees. Mishandles checks and says they do not process because of lack of funds, which is not true, requests another check, then cashes both, which results in overdraft fees. Online banking updates are misleading, they update the mortgage payments online but while delaying updates to checking accounts which is also misleading and leads to more overdraft fees. Incompetence at all levels. ... |
BBVA Compass Mortgage loan servicing, payments, escrow account April 3, 2016 - I have a home equity line with bbva compass bank in - Alabama and I had it for years with no problems. The bank suddenly decided to suspend my account and close it and force me to Pay back the loan over a restructured payment plan over 15 years. I am current on my payments and I was never late so I do n't know why they are doing this .the account was active and in good standing ... |
BBVA Compass Mortgage loan servicing, payments, escrow account March 10, 2016 - I bought my first house in Florida after graduating from college and securing a job. I settled down and had a family. Then, my job relocated me out of state. The housing market crashed. I had a high interest rate - % and was severely 'under water ' and I could not refinance. I submitted several hardship requests to the bank asking for help with little help. I held on for the property for over 5 years and consecutively lost money every month. My husband lost his job and my son had health problems. I could no longer afford to lose money on a - residence that I finally put the house up for... |
BBVA Compass Mortgage loan servicing, payments, escrow account February 17, 2016 - I bought a house -/-/- using BBVA compass for the mortgage. Since that time I have been utterly amazed at how difficult they make it to make additional principle payments. I had my - mortgage through - and it was as easy as you would expect, I was able to adjust my monthly auto-pay to whatever amount I want and make additional principle payments as I desired. BBVA has policies that only allow the auto payments to be the base payment/amount owed, thus limiting the amount of principle paid. When I tried to make a - from my outside account, it showed up as " unapplied payment '' whe... |
BBVA Compass Mortgage loan servicing, payments, escrow account February 12, 2016 - We recently got a home equity loan with BBVA Compass. On our first mortgage statement we were charged a $320.00 appraisal fee. When we reviewed our HUD-1 statement we saw that that fee was to be paid by the lender in escrow. We called BBVA Compass and after an 45 minutes of transfers and hold time, we were able to get them to reverse the charge. My concern is that other people have been charged an appraisal fee after closing, and did n't know that they should n't have to pay it. ... |
BBVA Compass Mortgage loan servicing, payments, escrow account December 8, 2015 - BBVA Compass bank incorrectly reassessed my escrow account basing my estimated taxes on the previous year ( which was a partial year of taxes since I had just moved into the home ). They did this same thing with my brother who has a mortgage with BBVA Compass. When this happened to my brother I went into my local branch and specifically asked them if my escrow account would be funded correctly. They reassured me that my escrow account was accurate for my taxes and insurance payment. A year later now and I received a statement showing a deficit in my escrow account and stating that my mortgage ... |
BBVA Compass Mortgage loan servicing, payments, escrow account October 13, 2015 - BBVA Compass - I have called them - times in last - mo 's to get my payments to them on time. They start then stop sending me paper statements. They do not post my payments as I instruct them too. Their customer service is horrible with long phone wait times, disconnects, and lying to me about submitting my requests. I am sending in additional money to pay this - yr. note off faster. They refuse to refinance me at lower rates, due to a - year old bankruptcy, They put my loan in there bankruptcy dept. Which it never should have been. I can not determine if the additional principal I... |
BBVA Compass Mortgage loan servicing, payments, escrow account September 7, 2015 - My mortgage company has been charging me $580.00 a year for hazard insurance. The property is already fully insured by my HOA. it is a condominium. I only own the space between the walls. They bought insurance to pay for the restructure of walls and property that are already fully insured and do n't belong to me. I just discovered they were doing this for - years because they were hiding the charge by debiting my loan. It was not done through escrow or was i ever notified nor given a copy of the policy. They hid the charge by calling it an escrow disbursement. but no escrow disbursement o... |
BBVA Compass Mortgage loan servicing, payments, escrow account June 30, 2015 - I have had BBVA Compass Bank as a lender since 2005. For the last - months, I have not received a mortgage statement and they report they are working on it. '' I have called them several times and they will not resolve it. They hang up on me. My mortgage is due to adjust now and they refuse to give me an update on the new amount. ... |
BBVA Compass Mortgage loan servicing, payments, escrow account May 28, 2015 - To Whom it May Concern : I have a mortgage with Compass Bank ( loan number - ) which I am trying to refinance. The bank has quoted a payoff quote that is excessive. My current statement attached shows a balance of $150000.00 as of -. A mortgage payment was posted after this statement was issued ( - ). However, they are showing a current payoff of over $160000.00. When I called their customer department they informed me there was a $2900.00 interest charge added to the payoff. They are researching this situation in order to verify the payoff amount and have asked anywhere from -... |
BBVA Compass Mortgage loan servicing, payments, escrow account March 30, 2015 - - Loan inception. Was assured that twice monly partial payments were permitted. - Divorce. He signed quit-claim. Bank would not remove hime from loan unless refinanced ( would not restructure ). Did not qualify for refinance. Tired several times. - was told that the only way they could restrudture was to allow loan to go into foreclosure. - Bank neglected to pay homeowners insurance from escrow. I was not notified. Bank forced surplus insurance. - to present. On and off calls to bankd re : insuance. Was told I had to wait until renewal to replace surplus with my own insurance. M... |
BBVA Compass Mortgage loan servicing, payments, escrow account March 24, 2015 - Compass Bank had the - lien on my property located at - - - - - -, -, AZ -. The property went to foreclosure in -/-/-. -/-/- -, -/-/- was the last reported date on my credit report revealing I was - days past due. However, it was reporting that I had a monhtly obligation of $23000.00. This was reflecting in my monthly DTI at the present time. I disputed this information through Experian in late -/-/- -/-/- when my Credit Score was -. I have been rebuilding my credit since the foreclosure and imagined that this erroneously large mon... |