BBVA Compass Mortgage Complaint

BBVA Compass Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

BBVA Compass - I have called them - times in last - mo 's to get my payments to them on time. They start then stop sending me paper statements. They do not post my payments as I instruct them too. Their customer service is horrible with long phone wait times, disconnects, and lying to me about submitting my requests. I am sending in additional money to pay this - yr. note off faster. They refuse to refinance me at lower rates, due to a - year old bankruptcy, They put my loan in there bankruptcy dept. Which it never should have been. I can not determine if the additional principal I send them is being applied. I can not get there representatives to explain it to me as well. Every month it is a different problem. Now they say there is a - $ fee for submitting payment over the phone. When I complained - they said oh your right - there is no charge ''. I have - years to go on this loan, but do n't know what I owe or when it is being corrected as far as the Additional principal is concerned.