Review and analysis of over 205 complaints against Bank of America
Bank of America consumers have reported over 205 official complaints related to Credit line increase/decrease. Out of the 205 consumer complaints against Bank of America, 20% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 96% were processed in a timely manner. 3% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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Bank of America Credit card credit line increase/decrease April 3, 2017 - I called to raise my credit limit, without authorizing or being told. I would have NEVER allowed a credit check, as I am trying to purchase a home and need to have a clean check history.... |
Bank of America Credit card credit line increase/decrease March 24, 2017 - I have three credit cards which are very rarely used. The card in question is a - Bank of America card. It has a $1000.00 limit. I have never been late with this and usually pay ahead of time AND in full. I recently paid off over $80000.00 on my kids loan. Our family income is over $100000.00. According to the - credit report, everything shows OK ... yet Bank of America refuses to increase my limit ( I requested a $5000.00 limit ). The reason for this ... we go on cruises. If I use this credit card ( which I always have the money to back it up and pay when due ) I get reward poin... |
Bank of America Credit card credit line increase/decrease March 20, 2017 - In an effort to improve my credit, I requested a credit limit increase from each of the companies with whom I have a credit card account. All, with the exception of Bank of America, pulled a soft credit inquiry to make a decision, while Bank of America pulled a hard credit inquiry. While I realize they have the ability to access my credit, they should be required to advise all of their customers who are requesting a credit increase of the type of credit inquiry they intend to pull. I submitted my request online, and at no point did they inform me of this information. Had I been informed, I wou... |
Bank of America Credit card credit line increase/decrease February 21, 2017 - Logged into my Bank of America Credit Card account to make payment. Two payments had been made that month ; not late and one late payment in the cards history, over several years. Credit account with Bank of American for over a decade. Upon loggin into my account, I noticed it was closed the day prior. After contacting the service department, they stated that I had used excessive credit and assumed I was a risk, closing my account without notice with a balance outstanding. I just checked my credit score yesterday and realized that this had negatively effected my credit score by - points... |
Bank of America Credit card credit line increase/decrease February 4, 2017 - I have credit card with bank of America that had a high Balance ( aprox $4800.00 on a $5000.00 line ) I made a payment Of $2500.00 to decrease my high balance against my available Line in an attempt to help restore my credit score to a higher Level. Bank of America with no notice immediately Decreased my line to $2300.00 after they received the $2500.00 Payment leaving my credit usage to still show I have high Usage against my available line of credit as they had Reduced it! I think them being able to decrease a line of Credit with no warming or grace period is extremely unfair From ... |
Bank of America Credit card credit line increase/decrease January 26, 2017 - I applied for credit line increase and I was denied because the bank told me that 's I had a previous credit card back in -/-/2004 and I explain to bank of Americ I did n't open this card and send me a fraud packet and I never received it and I called again and they could n't find any records that I applied for credit line increase or a credit card I feel like this is n't right nor its fault I currently have the secured credit card and I made all my payments on time and early and I do n't get rewarded for my hard work and they wont increase my credit line I explain to bank of America that my... |
Bank of America Credit card credit line increase/decrease January 22, 2017 - I placed $1200.00 in my Bank of America credit card account. Bank of America reduced my credit limit by $1000.00 and took $1000.00 of the $1200.00 fr from my account. The $1200.00 was an attempt to lower the admittedly high balance and to begin resurrecting my credit. Not only is appropriating the funds unfair but it serves to further unsettle my credit standing. Furthermore, I am in fear that BOA may take money from checking account. I can not even close the account without realizing further credit penalties ( BOA is my longest opened account ). Finally, the credit report used was b... |
Bank of America Credit card credit line increase/decrease January 19, 2017 - Bank of America reduced my credit limit on - cards. - - I called in, talked with an agent and made $100.00 payment on each - cards. Normally I use automated system but did not have cards with me so spoke with agent who looked up the accounts. She did not once state the minimum payment due. - - I received an email from BOA stating that - account is late and my credit line is reduced on both accounts as of - -. Payment on - account was $7.00 less than minimum due. I called BOA -, was transferred 4 times and finally spoke to rep who stated she can see that err... |
Bank of America Credit card credit line increase/decrease January 4, 2017 - Credit line availability increase request - On -/-/-, I requested Bank of America evaluate my current credit availability on my credit card for a potential increase in limit. I submitted a simple form online which asked for basic info like annual income. During the process, I was not asked for Bank of America 's authorization to make a hard inquiry on my credit. However, the credit line increase request resulted in a hard inquiry which had a negative impact on my credit score. - On -/-/-, I called Bank of America to request that they provide me with the documentation which s... |
Bank of America Credit card credit line increase/decrease December 24, 2016 - This week - - - I received - letters from Bank of America informing me that 3 of my cards credit limits had decreased, and I am not talking about a small adjustment ; one of the cards credit limit went from $19000.00 ( established through many years ) to $500.00. So I printed 2 credit reports to see what had happened, and to make sure my accounts had not been hijacked. In the adverse accounts there were one late payment under $40.00 in account A last year. Account B had one late payment in 3 years and account C had a small delinquent payment in 3 years. The three accounts were cla... |
Bank of America Credit card credit line increase/decrease November 22, 2016 - Bank of America sent notification that they reduced my credit limit from - to -. They cited generic reasons in relation to my credit report ; " recent delinquency on one or more of your accounts '' and " insufficient credit history. '' My account was one month past due in the amount of roughly $50.00, the entire account balance. Their customer service representative and manager refused to provide me with specific information as to why they reduced my credit limit by $12000.00, despite being a responsible credit consumer of their institution since 2003. I have excellent payment histor... |
Bank of America Credit card credit line increase/decrease October 10, 2016 - I had a - co-branded card issued by FIA/Bank of America. - has decided to change card issuers but I wished to remain a FIA/Bank of America customer so when I called to ask if that was possible, the customer service rep told me to apply for a new BofA credit card, which I did. I ran into two problems. 1 ) I was sent the wrong type of card. I applied for the - card but got the - card instead and 2 ) My credit limit on my old FIA card was - ... but I got a letter saying that because BofA already had that level of credit exposure with me, my new account would be assigned a much lowe... |
Bank of America Credit card credit line increase/decrease September 11, 2016 - Good Morning, Please consider the following communication a formal complaint and a request for an investigation of age discrimination, and retaliatory and predatory financial conduct, by the Bank of America VISA in its administration and management of my credit card account.. BACKGROUND : I have maintained a $34000.00. line of credit on the above referenced credit card account with the Bank of America for over eighteen ( 18 ) years. The bank 's records will reflect that during those eighteen years, thousands of dollars in financial transactions have passed through this account. The bank 's ... |
Bank of America Credit card credit line increase/decrease July 15, 2016 - Over the past few years I have attempted to get a credit increase from Bank of America - I started with the card back in - as a secured $300.00 card which after 2 years was released from the security deposit. I have incurred a number of inquiries over the years from just BOFA - I ca n't get anyone to actually look at my account. I keep getting stellar credit reference letters but no one will look at my history with BOFA rather they keep pulling Credit Reports. I am not telling BOFA how to manage their business - it 's obviously an internal decision on their part - but I can not seem to re... |
Bank of America Credit card credit line increase/decrease June 23, 2016 - For the last 9 months or so, Bank of America has limited my online banking profile, causing me to not be able to make online payments properly. Each time a payment is attempted, I receive an error message detailing that the payment can not be accepted due to my account status. The account has never been in bad standing and I do not understand why the creditors online platform does not allow me to make payments in a manner that is convenient and expedient. I have had to call each and every time to make a payment over the phone and often times have been on the phone with service representatives ... |
Bank of America Credit card credit line increase/decrease May 26, 2016 - I deposited - into a college fund for my son. The college fund comes with a credit card The card was a " - - '' - College Rewards - American Express. With - or 2 % cash back deposit into the - plan. The card was tied to - - - which can be accessed via - The service was horrible. There was no bills, there was no way to pay the bill except by mailing a check to a very hard to find address. Lately the card management passed to -. After this, they started charging extra fees, and reporting me for missed payments with out notifying me that their policy regarding ... |
Bank of America Credit card credit line increase/decrease May 19, 2016 - Without my permission Bank of America has placed a Hard Pull to my credit bureau and all attempts to have it removed have proven unsuccessful with much run around and no satisfaction. I have spoken with numerous individuals who have assured me the problem will be taken care and over the course of - days it has not. I have only gotten promised callbacks from individuals who have not called me back and the inquiry has not been removed even though every individual I have spoken with have assured me it would within 2 days. I requested a credit limit increase and was told it would be a soft pull... |
Bank of America Credit card credit line increase/decrease May 11, 2016 - I have an account with Bank of America and recently I got a letter in the mail stating that my credit limit was decreased and that they did a random review and decided upon that. I then called the company stating that because they did decrease the limit my debt to credit ratio will be higher. I was assured because I have not used the card it would not be up. Well a week later I got a statement stating that my bill will go from $58.00 to $150.00 this is all in the span of a week. I reached out to several associates including a supervisor and the companies consolidation firm and was told I d... |
Bank of America Credit card credit line increase/decrease March 9, 2016 - I have had a credit card with BOA for over 17 years ; and this is about the 10th time they have lowered my limit, due to me paying it off in full. We all fall on hard times, however, BOA takes advantage of their consumers. They lie about sending their consumers letters stating that they lowered their credit limit. This is the last time they will do this to me, I will play the $1000.00 I owe them and close the card. I have always paid my bills on time, and I have most of my bills taken out automatically. However, with BOA, I have nothing but problems with their on line credit card service, ei... |
Bank of America Credit card credit line increase/decrease January 23, 2016 - On - -, 2016, I received an email from Bank of America suggesting that I update my income information for the purpose of receiving a credit line increase. The email explicitly assured me that BofA would not request a copy of my credit report. On - -, 2016, I updated my income information, requesting the credit line increase, and on - -, 2016, BofA requested a copy of my credit report. I called BofA on - -, 2016, and the representative was entirely unhelpful, suggesting the email was not from BofA, even though when I logged in to my account to update the information, a p... |
Bank of America Credit card credit line increase/decrease January 22, 2016 - After nearly a decade of business with Bank of America, I recently inquired for a Credit Line Increase. Over the years I have held active, but never delinquent, Personal Checking, Savings, and Credit accounts with B of A. My credit rating is top tier, thus I did not expect to find myself in the scenario Bank of America placed me in and feeling discriminated against. Upon requesting my Credit Limit Increase on my traditional - Credit Card, I was immediately declined. While this news was shocking, my real goal was to capitalize on an opportunity for cash back which is - of the only incenti... |
Bank of America Credit card credit line increase/decrease January 9, 2016 - I called bank of america to inquier about a credit line increase. The rep assured me that it would not be a hard inquiry. She assured me 4 times and than a 5th time that there will not be a hard inquiry on my credit. I received an email from - 5 minutes later stating there was a hard inquiry on my credit report from bank of america. I called back and the next rep told me that there is always a hard hit and didnt know why the first rep told me. I requested to have the call pulled. The 3rd customer service rep said she would go ahead and see what could be done. Bank of America put a hard pull... |
Bank of America Credit card credit line increase/decrease November 22, 2015 - Bank of America lowered by credit limit from the original agreement. Therefore lowering my credit score. I now am not able to obtain better work and therefore my financial situation has changed. I need them know to be willing to lower my interest rate. ... |
Bank of America Credit card credit line increase/decrease November 5, 2015 - Bank of America has me in a credit card with an annual fee. The same exact card is available without and annual fee and has been for quite some time. I have been through so much trying to get a straight answer on why I have the fee but others do n't. They take the Equal out of Equal Credit Opportunity Act. The employees are sarcastic and fake, the service is terrible and they lied to me on multiple occasions. To the point where I will always call back and ask a new rep to verify what they told me is true. So far all of my complaints directly to them have fallen on deaf ears. They are truly ter... |
Bank of America Credit card credit line increase/decrease October 15, 2015 - The problem relates to a Bank of America - BOA - Credit card credit limit decrease, I have been a customer for 19 years. The credit card had a credit limit of $21000.00 on - a payment of $6500.00 was made against the account. The minimum payment due on the card at that time was $230.00. However by paying in the $6500.00 the intent was to pay my property taxes with the card, taxes were due on - for $5500.00. However on - Bank of America elected to reduce my credit limit without informing me to $16000.00 a reduction of $5200.00 on the credit limit based on my most re... |
Bank of America Credit card credit line increase/decrease October 5, 2015 - I paid off the balance of my Bank of America credit card right before a scheduled 10-day trip to -, because I wanted to use the credit card for my purchases in -. Just as I embarked on my travel, Bank of America reduced my credit limit by more than $2000.00, without any warning, and in the middle of my billing cycle. Bank of America deprived me of credit during my travel and they were totally indifferent to my appeals to them to restore my credit limit. As a result, I experienced a serious shortage of funds during my travel. I was traveling with my family during the time ; by taking aw... |
Bank of America Credit card credit line increase/decrease September 22, 2015 - I applied and was awarded a Bank of America Platinum MasterCard in 2013. They approved and awarded me a credit limit of $10000.00. I have paid consistently without incident. Now they have dropped my limit to $8600.00 which has impacted my credit score because I owe $7500.00. So instead of being $2500.00 away from be 50 % below the limit the credit limit keeps getting reduced as I pay the credit card down. So my credit score is lower then what it should be due to no fault of my own. Please request that Bank of America increase the limit back to $10000.00 as originally agreed. They do ... |
Bank of America Credit card credit line increase/decrease August 27, 2015 - Credit card companies lower the credit limit, even after having the cards for over 10 years and always making payments on time. By them lowering the limit, the credit cards get maxed out and the credit score of course gets lowered! ... |
Bank of America Credit card credit line increase/decrease August 15, 2015 - EMAIL and then my response : Bank of America -- ; Re : Your Card Has Been LimitedYour bank appears to be the most inept I have ever encountered! I 'm not downloading anything you send. I have been at this address and had the same phone number for well over - years. - - - got rid of you for handling all of their clients, including me, so poorly. And when my husband died over - years ago, several different bank, including yours, bought the - mortgage he 'd had, and your bank caused me way too many aggravating problems. Now you are attacking my credit card limits ( aga... |
Bank of America Credit card credit line increase/decrease July 30, 2015 - My wife, who controlled all finances during our marriage, and I divorced in - 2015. Since that date I have been working to rehab my credit score due credit card high limits. I had - in credit card debt between - companies, -, - -, and Bank of America. Attempting to rehab my credit score I made large payments to pay off my - ( $1500.00 ) and - - ( $1500.00 ) to alieviate my credit card debt to credit card limit ratio. Also, I made a $2000.00 payment to my Bank of America card to decrease the balance from $5000.00 to $3000.00. Upon receipt of the $3000.00 p... |
Bank of America Credit card credit line increase/decrease July 3, 2015 - On - -, 2015, I requested an increase on my Bank of America credit card from $2500.00 to $3000.00. Buried in the fine print, however, was an authorization to perform a hard pull on my credit report. This hard pull has adversely affected my credit score. On - -, 2015, I chatted Bank of America to request a reversal of this hard pull. My representative, -, informed me the hard pull is required by federal law, which is not true, especially since - -, -, and - have all granted me credit increases via soft pulls of my credit report. Upon further questions, - admitt... |
Bank of America Credit card credit line increase/decrease June 8, 2015 - I requested a $5000.00 increase to my Bank of America visa card. I receive - in retirement from - -, CA and - in social security yearly. I have in excess of - in an investment account at - - bank and just closed escrow on a home I owed without a mortgage for $630000.00. My husband has an investment account valued at somewhere over -. This is banks and the credit reporting agencies using debts to deny credit and lower FICO scores while at the same time denying other bank assets. They falsely lower your FICO score to gain higher interest rates. To me this is racketeer... |