Review and analysis of over 22 complaints against Barclays PLC
Barclays PLC consumers have reported over 22 official complaints related to Advertising and marketing. Out of the 22 consumer complaints against Barclays PLC, 5% were disputed by the consumer (i.e. the consumer was not happy with how Barclays PLC responded to their complaint) and 100% were processed in a timely manner. 41% of consumer complaints against Barclays PLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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Barclays PLC Credit card advertising and marketing April 11, 2017 - In -/-/-, I received an UNSOLICITED offer from UPROMISE BY -, for a MASTERCARD. This card is issued by Barclays Bank Delaware, -, Delaware, FDIC. The offer clearly stated that if I used the card for a purchase within the first 30 days, I would receive a $100.00 CASH BACK reward. I did make a purchase, and did pay the UPROMISE MASTERCARD for that purchase. Now, many months later, and after making repeated calls, I still have not received my $100.00 reward. In response to a complaint I made, I did receive a letter from Barclays Bank Delaware, dated -/-/-, acknowledging that... |
Barclays PLC Credit card advertising and marketing March 31, 2017 - Barclays Wyndham Visa credit card is not honoring their - pt offer when I applied. Originally while on a trip to - in -/-/- a Wyndham representative indicated that I can link my - account when I Apply to the Barclays Visa Credit card and I will earn points. Plus I would get - bonus points after I make a certain dollar purchase on the credit card. This IS the information that I was told. I did my due diligence and I started using the card. In -/-/- of this year I called to follow up with the missing - points and I was told that it might be in the next billing cycle sinc... |
Barclays PLC Credit card advertising and marketing March 15, 2017 - I requested a new Credit Card " Barclaycard Arrival Plus World Elite Master Card '' in -/-/2017. One of the benefits I valued was Trip Cancellation/Interruption insurance. Upon arrival of the first card per - I was able to find Document " Guide to Benefits - '' ( appended ). It offered coverage of $5000.00 per trip/ $10000.00 per year ( page 26 ). The year 2017 was clearly marked on the document ( Last page ). When a second card arrived in the mail, it had an insert " Guide to Benefits - '' which offered only $1500.00 ( attached ). I have faxed twice to Barclay Member Services... |
Barclays PLC Credit card advertising and marketing February 27, 2017 - I use a - / Barclay credit card to make a - purchase back on -/-/-. One of the benefits of using this credit card to pay for the - is $100.00 credit. Since last year I have been calling several time to inquiry as of why the credit has not been posted to my account after -/-/-. There are constant excuses and the last time I call ( 2 weeks ago ) a representative told me that the request was made manually and it will be on the account not later than -/-/-. So far no credit.... |
Barclays PLC Credit card advertising and marketing January 5, 2017 - As a - user we answered a promotion for Visa thru Barclays Bank to create additional reward points by using their Visa. We were to received - points once we spent $1000.00 using the Barclays - Visa. We did. We could see the points on the statement. They have since disappeared. -, the points created monthly have not been transferred to the Choice Privilege Acc't. The promo, also, promised - points on the anniversary date of the - card. We fear that wo n't happen. Tried to use the customer support for both - Hotels and Barclays Bank. They just point fingers back to each ... |
Barclays PLC Credit card advertising and marketing December 16, 2016 - I requested a Frontier Airlines credit card from Barclays with the promise of a - mile frequent flyer mile credit from Frontier. I paid the annual fee and met the requirements 5 months ago but STIIL have not received the mile credit from Frontier. I have contacted Barclays several times to get this resolved but keep getting the runaround. Barclays seems to blame Frontier but I believe it is their obligation to make sure their partners deliver on what Barclays promised to get me to take their card. From online comments others are being mistreated over this also and many are calling this an o... |
Barclays PLC Credit card advertising and marketing November 16, 2016 - Received an offer on my -Miles Member account to receive - bonus miles after $1000.00 purchase if I obtained a - - -. When the card arrived in the mail the paperwork indicated I would only receive - miles. I called customer service, they opened a case and said they did not know of any - miles offer. The following day I received the same offer for - in the mail. I emailed the retention area the copies and have been getting the run around for two weeks. I never activated the card as I had no intention of keeping it if this was a scam. I called today and requested they c... |
Barclays PLC Credit card advertising and marketing September 27, 2016 - i can not get on my website they told me i would only have to get a text one time this is everytime i have - p.c.. no phone account i am just sick of it... |
Barclays PLC Credit card advertising and marketing September 26, 2016 - On -/-/- I had called Barclays Credit to see why I have not been accruing points. A very nice person named - told me about an offer where I would be able to obtain a loan from Barclays for $4000.00 I was told that this process would take 2-3 days and the money would be in my account. This was told to me as an incentive as opposed to a balance transfer since the speed to which I would get my funds would be 2-3 days as opposed to 7-10 business days. I was also told that my APR would be 0 until -/-/2016. I submitted this request with - on -/-/2016 and was told that I was approve... |
Barclays PLC Credit card advertising and marketing August 26, 2016 - I have never applied for card with monthly APR for purchases in my entire life. -/-/2016 I began looking for credit cards with 0 % APR for purchases and 0 % APR for balance transfers. I found this website, which I believed to be Barclays card offering for such a card : -. I reviewed the terms and conditions for the - - card and found them acceptable. I accepted the terms and conditions, and saved them to my computer. I then began filling out the credit card application with my personal information on the - website. I lost Internet access to the site in the middle of the applicat... |
Barclays PLC Credit card advertising and marketing July 6, 2016 - I opened a Barclay Card under a promotional offer that I received for a statement credit with a $500.00 minimum purchase and 12 Months 0 % interest financing on purchases and balance transfers. I made hte purchases and received the statement credit but have started to receive interest charges on my card for the first two cycles. I have contacted them multiple times to investigate and each time I end up talking to a supervisor and they state they will submit a case and it will take 5-7 days to resolve and that I may receive a reply to the case. If not I should call back. I have now called... |
Barclays PLC Credit card advertising and marketing June 16, 2016 - I have wrote to Barclay multiple times to have them remove me from their mailing list. I continuously get emails from them and have requested for them to remove me after every harassing email. I was told by the secure message center that they can not remove me from this. I do n't understand how they can not remove me. I NEVER signed up for these harassing emails in the first place so someone had to add me to this list and I want that person to remove me from the harassing emails. It is ILLEGAL to continue to send these SPAM emails to an individual after they have requested to be removed. So I ... |
Barclays PLC Credit card advertising and marketing May 10, 2016 - My husband and I have - - Business MasterCard accounts. This card replaced our frequent flyer - - Visa Business Card which we were very happy with for over 20 years. Upon activation of our - - Business MasterCard we were ensured that we would earn an annual companion certificate good for - guest to travel on an - - operated flight for $99.00, plus taxes and fees, after we spent $30000.00 or more in purchases since our last account anniversary and maintained our card membership, which we have. We used to receive - - - companion certificates without any di... |
Barclays PLC Credit card advertising and marketing May 5, 2016 - I would like to know that the difference is between difference between the Signature and Platinum - Extra Points Credit Cards? Thanks ... |
Barclays PLC Credit card advertising and marketing April 5, 2016 - My wife & I each applied in late - - for a credit card from - - & Barclays Bank based on an email promotion for - bonus miles. We each met the requirements, spending limits, and full payment on account, but, as of - -, no bonus miles. ... |
Barclays PLC Credit card advertising and marketing March 28, 2016 - I have opted out permanently on the FTC site from credit card offers, however I have just received one in the mail. I was hoping either you could help me or you could point me in the direction of who could, in terms of filing a complaint, getting this issuer to stop sending me offers ( they include no opt-out number in the offer ) and finding out how they were able to send me this offer when I 'm opted out. Any help you could offer me would be greatly appreciated. Thanks. ... |
Barclays PLC Credit card advertising and marketing March 24, 2016 - For several months I have received 2-4 calls per week!, requesting me to apply for a credit card, usually ending with " This is last and final notice. '' But it is n't 'last ' or 'final ' because they continue to plague me. The company is Carnival Credit Card Services, which from the internet, indicates Barclay Bank. I have never requested nor am I interested in their credit cards. How can I insist they stop calling my phone number. I work at home, and it 's a great inconvenience to get up from my desk and answer this call. Thank you. ... |
Barclays PLC Credit card advertising and marketing March 23, 2016 - I signed up for the Barclay - Card because it was advertised to me as having " no foreign transaction fees '' for purchases made abroad. This was represented to me in writing multiple times. However, I recently discovered that the card applies a " foreign currency fee '' for all transactions abroad, although this fee is hidden and is simply incorporated into the amount shown on my bill without any separate line item. I have documentation that I have been charged these fees by Barclay 's customer service and their absurd distinction between a " foreign transaction fee '' and " foreign curren... |
Barclays PLC Credit card advertising and marketing March 12, 2016 - I signed up for the US Airways credit card with the promise of a - bonus miles and $99.00 companion ticket. I did not receive either of these benefits. The card was combined into the - card early in 2015. I was told when Us Airways merged with American those benefits ceased. However the promotion was during the merger process that it was offered. I was not told that it would go away. I was charged 2 yearly fees and I have not been able to get a refund. I have since canceled the card. I feeI that I am at least due a refund for the yearly fee. ... |
Barclays PLC Credit card advertising and marketing March 8, 2016 - Barclay is harassing me by sending me pre-approval offers nearly daily. I 've called to ask them to stop and they either want a social security number or other personal information to be able to process my request. I refuse to do that. They also say it will take 8-10 weeks to process my request. ... |
Barclays PLC Credit card advertising and marketing March 5, 2016 - Recently I purchased an item from Williams-Sonoma on-line. Yesterday I received mail telling me I 've been pre-selected for a W-S Visa issued by Barclaycard. I 'm not at all interested ; I already own a Visa card from another financial institution. They offered an opt-out number to stop receiving 'pre-screened '' offers from Barclays and other companies by calling -. When I called, the answering tree message wanted my Social Security number in order to opt out! Even THIS site says not to give out SS # s ( in the instructions ). I 'm angry that in order to NOT receive unwanted solicitations,... |
Barclays PLC Credit card advertising and marketing February 18, 2016 - BARCLAY 'S BANK OPERATED A MASTERCARD ACCOUNT FOR US AIRWAYS. I WAS PROMISED - COMPANION TICKETS WHICH WERE NEVER PROVIDED. I WAS BILLED A YEARLY FEE IN THE SECOND YEAR WHICH WAS SENT TO ME LATE. THIS TRIGGERED A LATE FEE. WHEN I LEARNED OF IT, I SPOKE TO AN ASSOCIATE WHO SAID I COULD CALL BACK IN A FEW DAYS TO DECIDE IF I WANTED TO KEEP THE ACCOUNT. HOWEVER, THIS WAS UNTRUE AS MY ACCOUNT WAS FLAGGED AS OVERDUE AND DESPITE PAYING EVERY DIME OF THE FEES AND CANCELING THE ACCOUNT, IT WAS STILL REPORTED AS DELINQUENT TO THE CREDIT BUREAU AFFECTING MY - CREDIT SCORE! ... |