Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Advertising and marketing New Jersey

On -/-/- I had called Barclays Credit to see why I have not been accruing points. A very nice person named - told me about an offer where I would be able to obtain a loan from Barclays for $4000.00 I was told that this process would take 2-3 days and the money would be in my account. This was told to me as an incentive as opposed to a balance transfer since the speed to which I would get my funds would be 2-3 days as opposed to 7-10 business days. I was also told that my APR would be 0 until -/-/2016. I submitted this request with - on -/-/2016 and was told that I was approved and to expect the money in my checking account by the end of the week. This was not the case. I called Barclays several times and was told that I was misinformed and that this is considered a balance transfer and would take 7-10 BUSINESS days not regular days. Im am upset as this is clearly a UDAAP issue as I dont have the funds and there is a hold on my account for $4000.00. In addition I was told that my current account would start to accrue apple points and it has not. This is not fair and extremely deceptive. In addition they told me the request was placed on -/-/- which is inaccurate.