Review and analysis of over 90 complaints against BBVA Compass
BBVA Compass consumers have reported over 90 official complaints related to Problems caused by my funds being low. Out of the 90 consumer complaints against BBVA Compass, 21% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 36% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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BBVA Compass Bank account or service problems caused by my funds being low August 2, 2016 - I attempted to make a transaction I never received the product or services and was still charged, after becoming aware of this I immediately contacted BBVA Compass to dispute and was awarded a refund but was still charged several overdraft fees because of it. The bank stated that Federal bank regulations would not allow them to refund the overdraft fees because it was not a bank error. I 'm refusing to have to pay the bank fees for transactions that are not valid.... |
BBVA Compass Bank account or service problems caused by my funds being low August 1, 2016 - My bank, Compass Bank, chose to process all debits on a particular day before processing the credits. This, of course, led to overdraft charges. I went to look at their policy, and found the paragraph below, which basically says that they can process them however they want on any given day, in their total and absolute discretion. No doubt, they use this policy to consistently rack up overdraft fees. This policy is unconscionable and should not be permitted. This is the policy I found : Processing and Posting Order. You authorize and agree that we may, in our sole discretion, determine the or... |
BBVA Compass Bank account or service problems caused by my funds being low July 6, 2016 - I was recently charged an overdraft fee on my BBVA Compass account of -, but no where on my bank online did it show that I went negative. If the bank is going to charge an overdraft fee, then there should be transparency and the bank should, at the very least, show me where I went negative. Instead, my balance never reaches a negative balance on my bank online. I feel that the method of accounting that this bank is using is meant to take advantage of consumers because people are being overcharged non-sufficient funds when their accounts never reach a negative balance on their bank online. I... |
BBVA Compass Bank account or service problems caused by my funds being low May 19, 2016 - On -/-/2016 my account had an ending balance ( posted ) of $8.00, and BBVA charged me an overdraft fee of $38.00, even though my posted balance was n't negative. The bank is charging me an overdraft fee due to a hold on my account, not the posted balance as they are supposed to. My account posted balance was never overdrawn and is only now due to their incorrect fees they refuse to remove. Thank you for contacting BBVA Compass. We have received your inquiry regarding a $38.00 NSF fees on your account. We would be more than happy and provide you information about the NSF fees that... |
BBVA Compass Bank account or service problems caused by my funds being low April 28, 2016 - On - the - I deposited a check in the amount of $250.00 bringing my balance up to $320.00. Following my deposit, I used my debit card for - purchases in the amounts of $38.00, $44.00, $120.00, $40.00 and $46.00 totaling $290.00, thus leaving my account with $35.00. I received - NSF charges for my purchases each in the amount of $38.00 totaling $150.00. My account is now in the negative and the bank refuses to refund the charges. How is it possible to get charges when there was money in the account? ... |
BBVA Compass Bank account or service problems caused by my funds being low February 10, 2016 - My name is - - and I bank with BBVA Compass with account number- - I was charged several NSF , overdraft fees, and extended over draft fees. These were charged to me due to - transactions and the bank continued to let - company try to take the money out twice and charged me - NSF fees. All the fees include a $38.00 NSF fee on - for -, - NSF fee for - - for $38.00 on - and another NSF Fee for the same transaction but a retry with another $38.00 fee on -, along with - extended overdraft fees on - and -. That ends up totaling $160.00 which i... |
BBVA Compass Bank account or service problems caused by my funds being low December 15, 2015 - Dear CFPB, Compass Bank has manipulated the dates of the transactions that are the subject of my original Submission, case # -. Those transactions took place over the course of many months during - on the account ending in -. NOT in - - as the letters that came in the mail suggest ( attached ). The bank closed that account because of the fraudulent activity and opened the new account ending in -. My original submission shows all of the activity and the dates. I 've also attached a dated copy of some of those fraudulent withdrawals. My original submission shows that Compass Ba... |
BBVA Compass Bank account or service problems caused by my funds being low July 13, 2015 - On my account ending in -, I have opted out for and and all courtesy overdraft protection options - ATM & Everyday Transactions - Checks & All Other Transactions ). On -/-/2015 my available balance was $31.00. On -/-/2015 a payment in the amount of $300.00 was posted ( POS AUTH - - Auto Finance - ) I do not understand, if I have opted out of these services, why this payment was authorized. This also generated a NSF on my account in the amount of $38.00. ... |
BBVA Compass Bank account or service problems caused by my funds being low July 13, 2015 - I have an account with BBVA Compass. Appears they charge fees whenever they decide to. I was charged $10.00 from my account without them giving me an actual date. So I tried to call them today with 8 attempts, either I was disconnected from the robot call or someone from offshore. My account is set to speak with only someone in the United States. However these people refused to transfer my call. I 'm very disappointed with how BBVA handles banking for their customers and the phone reps should be educated on what the customer request. Their attitudes are horrible. ... |