Resources for resolving common issues with E*Trade Bank products and services
You can reduce the number of unwanted calls from E*Trade Bank you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
E*Trade Bank Money transfers other transaction issues July 21, 2016 - On - -, 2016 I issued an electronic payment from my E*Trade checking account in the amount of $2700.00 to - - by mistake. This payment was delivered to - on - -, 2016. E*Trade confirmed this was delivered to -. I am attempting to have it refunded. I have spent hours on the phone talking with - service agents and the results have been a complete dead end. My account with - is no longer active. It was discontinued at least 8 years ago but I failed to remove - from my payee list. They could find no record of my old account no. -. They could find no record o... |
E*Trade Bank Bank account or service account opening, closing, or management March 4, 2016 - I had been a former employee, then customer of E-Trade for many years. I had my E-trade checking account linked to my Pay Pal account. -/-/-, there were several unauthorized charges in my Pay Pal account, which spilled over to the E-Trade account, since it was attached. I first contacted Pay Pal, and they went ahead and credited my account for the unauthorized charges. The problem is E-Trade Bank. Because there was n't enough money in the ET Bank account to cover the unauthorized charges, they charged me - NSF ( insufficient fund fees ) in a matter of a few days, for $25.00 each ... ... |
E*Trade Bank Bank account or service deposits and withdrawals February 4, 2016 - A stop payment was requested for funds being taken from our account which the bank issued and then allowed - to remove the funds from our account in the amount of $160.00 and $130.00. When I noticed that these funds was removed from our account I called the bank who stated that their is nothing that can be done because the way that - went around the stop payment request that was filed with the bank. This goes to the other complaint that was filed with your office in early - 2016. ... |
E*Trade Bank Bank account or service account opening, closing, or management January 23, 2016 - I have been waiting for ETrade to return my $100.00 checking account balance for - - months since requested ( 5 months after I closed the account ). I opened an account with ETrade in - 2015. After a few weeks of 'please resend this or that document ' and them losing the documents, I closed my accounts ( checking, brokerage, ira, etc. ). I closed the accounts in - 2015. It 's been 8 months and they still have not sent me the initial deposit I transferred into the account. ( I never used the account, initial deposit = $100.00. ) I 've made multiple calls and each time I 've be... |
E*Trade Bank Bank account or service deposits and withdrawals January 6, 2016 - On -/-/2015 I received a refund check from the Pennsylvania treasury in the amount of $2500.00 via regular mail. I attempted to deposit it into my joint check account with my wife using Etrade mobile application check deposit. Initially it went thru but later I noticed that the bank rejected it and charged me - and upon calling the bank and asking why they told me that the check was considered 3rd party based upon my last name being first and first name being second. I was advised to just mail in the deposit with a deposit slip which I did. Etrade bank received the check on the -... |
E*Trade Bank Bank account or service using a debit or atm card September 23, 2015 - Dear Sir or Madam : In a late response to my earlier CFPB claim ( - ), E*TRADE 's corrected their false statement of the existence of proprietary evidence to : E*TRADE reviewed this matter further and confirmed that there were, in fact, no documents available to provide in response to your request. '' Over the phone, an E*TRADE associate admitted that while they had no direct evidence showing that these transactions were legitimate and could in fact be fraudulent, but they would still deny the claim. This is in direct violation of a Regulation E of the Electronics Funds Act. On top of that... |
E*Trade Bank Bank account or service using a debit or atm card July 16, 2015 - I tried to use my debit card from Etrade at the US Postal Service. It was declined twice with the response to contact Etrade. When I called to inquiry. It turns out that Etrade limits purchases at the post office to less than $100.00. I can not purchase, with my money, at the postal service because Etrade will not let me. ... |
E*Trade Bank Bank account or service deposits and withdrawals June 19, 2015 - My wife and I file joint tax returns and refunds are issued to both of our names. Federal refund is deposited electronically to the account I specify in Tax Cut software. State of - issues a check that I usually deposit to my account. We do that over a decade. There was never an issue with that. On -/-/- I tried to deposit such check by phone to my account ( at E*Trade Bank ) but it was rejected as unreadable - that seldom but sometimes happens. I called them and they said I have to mail it in. But when they received the check, only then they said they could not deposit it to my accoun... |
E*Trade Bank Bank account or service using a debit or atm card May 26, 2015 - On -/-/15 my atm card was lost/stolen in downtown -. Later that night $1000.00 was taken from my account in several large ATM withdrawals, which were not authorized by me. The next morning I was informed by card security that there might be fraud on my account and proceeded to cancel my card. I filed a claim with E*Trade in writing and after 6-8 weeks they denied my claim in a letter saying the transactions were authorized and therefore will be upheld. When I asked in writing what was their evidence for the transactions being authorized were, they replied with any documents used to... |
E*Trade Bank Mortgage loan servicing, payments, escrow account April 11, 2015 - We took out a HELOC with E-Trade Bank several years ago. We were making monthly automatic payments from our Credit Union in - for many years on that loan thru a loan servicing company hired by E-Trade Bank. The name of the Loan Servicer was - - -. In - 2015 - - - was replaced by another loan servicing company hired by E-Trade. The replacement loan servicer is called -. We made a monthly payment of $1000.00 on the HELOC as usual to - on - -, 2015, and we believe - received this payment on - -, 2015. AFTER WE HAD ALREADY MADE THAT PAYMENT we receive... |