E*Trade Bank Money Transfers Complaint

E*Trade Bank Money transfers department,

Domestic (US) money transfer Other transaction issues Washington

On - -, 2016 I issued an electronic payment from my E*Trade checking account in the amount of $2700.00 to - - by mistake. This payment was delivered to - on - -, 2016. E*Trade confirmed this was delivered to -. I am attempting to have it refunded. I have spent hours on the phone talking with - service agents and the results have been a complete dead end. My account with - is no longer active. It was discontinued at least 8 years ago but I failed to remove - from my payee list. They could find no record of my old account no. -. They could find no record of my name. They could find no record of my old phone no. ( - ) under -. They apparently have no idea of where to look for this payment or who to refer me to for help. The various departments I talked to did consult their supervisors and they were no help either.


I also contacted customer support by e-mail. This is their reply ; " Thank you for contacting Internet Technical Support. Unfortunately we can not assist with this problem further via email correspondence. Please call Customer Service at : -, so we can take the appropriate corrective action to address the issue. I recommend getting supervisor to assist you, as maybe able to dig into this on your behalf. '' Sincerely, - -.