Review and analysis of over 146 Vehicle Lease complaints against Toyota Motor Credit Corporation
Toyota Motor Credit Corporation consumers have reported over 146 official complaints related to Vehicle lease. Out of the 146 consumer complaints against Toyota Motor Credit Corporation, 21% were disputed by the consumer (i.e. the consumer was not happy with how Toyota Motor Credit Corporation responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against Toyota Motor Credit Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Toyota Motor Credit Corporation Consumer Loan managing the loan or lease May 28, 2016 - Around -/-/- I leased a vehicle with Lexus Financial Services ( " LFS '' ). I had several issues with LFS - which I 'm currently going to address the last ( I may file a complaint at a later problems due to other issue with LFS ). Around -/-/-, I traded the Lexus in on an Audi ( - - in Ohio ). At the time a payment to LFS was pending being credited to my account ; therefore, I was unsure of the exact pay off amount. I signed the paperwork with - to payoff the Lexus for $17000.00. I later received voicemail ( s ) from - including LFS would n't provide - the payoff i... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease May 24, 2016 - I recently returned a lease to Lexus, which was financed through Lexus Financial Services. As part of the negotiation to return the lease and enter into a new lease, Lexus agreed to settle the remaining balance on my account. The account had a balance of $1800.00. Lexus applied a waiver for that amount to my account, which I can see is posted on -/-/2016 when reviewing the online account history. However, I recently received a notice from Lexus Financial Services indicating that I owed a balance of $1800.00. The notice was dated -/-/2016 and indicated that I needed to pay that ... |
Toyota Motor Credit Corporation Consumer Loan taking out the loan or lease May 18, 2016 - I had automatic payments set up from my checking account for my car leasing with Toyota financial Institution. I changed my car on - -, - payments were pending ( - - and - - ) but as part of the agreement, my old car was paid off. Despite this agreement, and verbal notification with Toyota financial Services - weeks ago, they withdrew $300.00 from my account yesterday. I want my money back. This financial institution should be punished.... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease May 15, 2016 - Lexus/Toyota mistakenly sent my account to collection for $400.00 ( for a missing key ). I returned all keys when I turned in my vehicle to Lexus dealer at end of lease on -/-/-. Lexus then confirmed from paperwork that was sent from Lexus dealer on the day I returned the vehicle that it shows - keys were returned to Lexus dealer by me so Lexus waived $400.00 from my account. Lexus then issued a letter on -/-/- ( as attached ) that shows - balance per my request. I contacted Lexus the day I received a collection letter ( please see attachment ) and asked them to re... |
Toyota Motor Credit Corporation Consumer Loan shopping for a loan or lease May 3, 2016 - Went to lease a new Toyota Prius. The dealership made a deal without checking my credit report. They advertise -+ FICO credit rating. My credit cards free FICO report showed -+ on my statements, so I was n't worried. After transferring insurance and making the down payment, a person from the finance department showed up and said, we have a problem, my credit rating is less than -. I asked ; which credit FICO or Vantage? His answer was ; Your -. That is your credit, if you want the car the payment will be $65.00 more.Being my insurance already transferred at that time, I decided I... |
Toyota Motor Credit Corporation Consumer Loan shopping for a loan or lease May 2, 2016 - Applied for financing at Toyota for a lease buyout on existing lease for a Toyota Camry or new lease. My 3 year lease is ending in - 2016. I am currently - miles over mileage allowance. I have paid monthly on my lease for 2 1/2 years although some were just past grace period. Toyota - the amount of my lease due to location of vehicle and ended up refunding me over payments, however even though I have been reliable with payments, they are denying me a buyout plan, due to other delinquencies. My rental property was severely damaged in hurricane sandy and I did fall behind with a few pay... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease April 19, 2016 - I turned in my - - - in - - and leased a - - at - -. At the time of negotiating I was advised by the salesman that my excessive miles would be waived since I was a loyal customer. In - of - I received a bill for $1300.00 for excessive wear and tear and mileage. The dealership never informed me of my right to have a pre-inspection completed. I called Toyota and spoke with a person named - at the - - - department and explained my story. She then informed she would get back to me and I never heard from them again. Today I was called by a debt collect... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease April 18, 2016 - I traded in my toyota Rav4 on -/-/2016 on -/-/2016 tmcc finance company received the check for the payoff from the dealer where I traded my suv. they have the check and continue to collect on a debt I do n't owe. they made a mistake on their end and continue to penalize me, add fees and have marked my credit report as 30 days past due. ... |
Toyota Motor Credit Corporation Consumer Loan problems when you are unable to pay April 6, 2016 - i have - auto leases with toyota financial services of - .I am a - resident and - of the - cars have no problem .The third vehicle was assigned an incorrect address so bills were not recieved as well as a cure letter or - letter. toyota repossesed my car unknown to me and came on my private property while I was not home and took the car without knowledge ... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease April 5, 2016 - - -, toyota dealership in - was where i leased my toyota van. when i. returned the van, the manager went over the van with me wide open and checked everything and it went well. the manager never asked or disclosed anything about any accidents. we then went inside to do another lease but ended up with a purchase because of too many complications. at that point i did not complain because i thought i was getting a better deal since it was a purchased transaction ; however, i went home disappointed because i was really determined and adamant in just leasing a van for my business. after a ... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease March 31, 2016 - My complaint is against Toyota Financial Services. We returned a leased vehicle and got another - except it was under my name. The returned leased vehicle was under my wife 's name. Toyota financial sent us a bill for $350.00 which was the disposition ( return ) fee. However the return fee was waived since we got another toyota vehicle. Per Toyota Financial request, I faxed them a signed letter ( 3 times ) with the the old and new account numbers by both myself and and wife, I also spoke with numrous accoutn representatives at Toyota Financial. I spent a lot of my valuable time to resolve... |
Toyota Motor Credit Corporation Consumer Loan taking out the loan or lease March 27, 2016 - I have been a toyaota customer since -, recently I renewed my lease for a newer model as is my option. I recently discovered, that my credit report has - hard inquiries on the same vehicle. Why would Toyota need to have - inquiries that appear on all bureaus, I was approved and signed the papers on - the date of the initial inquiry? I was not advised that an additional credit inquiry was being made. I authorized -. TOYOTA MOTOR Inquiry - -, - TOYOTA OF - Inquiry - -, - I have requested a correction and have not received a reply or response. In addtion I am t... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease March 18, 2016 - I returned my - - - on - -, -, to - - - in - -, VA, upon the maturity of a lease. However, I received a bill in the amount of $970.00 on - -, -. The bill included a $ - lease payment, $350.00 disposition fee, despite the fact that I received a confirmation over the phone on - -, -, that these charges will be waived after my spouse 's lease of a new -. He did end up leasing the vehicle to save on charges. The most disappointing fact was that the bill included $410.00 charge for a windshield chip. I do not recall the chip. When I wa... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease March 15, 2016 - I wanted to pay off my lease. So I went to the website and I got the payoff figure. I was instructed to call the hotline to make a payoff. After calling them, they could not give me specific instructions on how to payoff my lease. They said to go to the bank and have the payment wired. They could not provide me a reference number to wire the payoff funds. They said the bank would know where to route it. I said I was uncomfortable with this approach.Then they said to go to the dealer. I went to the dealer and the dealer stated that they do not process payoffs and I needed to go through TFS. I c... |
Toyota Motor Credit Corporation Consumer Loan problems when you are unable to pay March 1, 2016 - Re : REQUEST FOR RE-INVESTIGATION - Dispute - / FEDERAL CONSUMER LEASING ACT VIOLATION/ FAIR CREDIT REPORTING ACT VIOLATION/ FAIR CREDIT BILLING ACT VIOLATION AS Per : - - Credit Report Number : # - Date Issued -/-/- : ACCOUNT ( 1 ) - TOYOTA MOTOR CREDIT CORP # - : / Account ( 2 ) - Lexus Financial Services - - Credit Report - # - RE : Toyota Financial Services '' and - Lexus Financial Services/ - Debt Validation Dispute Re : - - -, Consumer I am writing in regard to the above referenced accounts and transactions. This vehicle was repossessed by Lexu... |
Toyota Motor Credit Corporation Consumer Loan problems when you are unable to pay February 29, 2016 - Debt cleared then re-emerging after new sale was made. I leased a vehicle -/-/- which was totaled -/-/-. GAP coverage, insurance, and individual coverage from the branch of Toyota were all applied to my balance to cover for the vehicle and the vehicle itself was auctioned off. I had received a letter notifying me that I had around 20 days to pay off a large sum of money ( approximately - $ ). I could not pay this amount so it was put into collections. -/-/-, I returned to the same Toyota dealer who originally leased me the vehicle to clear up any debt I may owe and possibly c... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease February 15, 2016 - I had a Toyota Corolla leased with Toyota Motor Credit Corporation. The vehicle was returned on -/-/2015 and I drive a - now, that i have with TMCC employee lease program. I have received several phone calls from a debt collectors named - - and - - at my job and at my cell phone during work hours after requesting the company to stop harassing me as my vehicle was returned and no debt remained. I have sent several documentation that my husband and I drive a vehicle thru TMCC and pay for it and i was told that if you trade a Toyota car for another one, that any fees would be... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease January 22, 2016 - I had a toyota - on lease since -/-/-. I was three months behind.I called - to verify a check was being sent out on - for $670.00 from my church. The guy noted my account. But noted it wrong, said I told him my church was paying pay due amount which would of been $1000.00. I never stated that. On - I called to let Toyota know the check was in its way N I wanted to make a payment to being my account current. They said we are only excepting cash through - - or atm ... I said ok I want to pay the - since the check is already in its way. They said no we ca n't except ... |
Toyota Motor Credit Corporation Consumer Loan taking out the loan or lease January 15, 2016 - I got into a collision with my brand new 2 months - -. My - - insurance called the car being totaled so they were getting information with - - for the payoff amount. Since it was only 2 months old, I understood that the car was upside down, so I would need to come up with some money to settle the whole thing, which was also what - - Claim adjuster said to me as well. I thought since I was getting another Toyota, I could negotiate that part when I get the new car. However, a few days later, my Claim adjuster came back and said good new, Toyota accepted their pay off amou... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease January 12, 2016 - In - 2015 we recieved a call from an agent at - - - California advising that they are calling all existing lessors that are near expriration to participate in their early return and exchange program and to bring the car for inspection to qualify. I had a - month lease and it will be up in about 5 months. That following week after we got the call, we decided to bring the car in and get it inspected to see if it would qualify into their early return and exchange program. We waited in the dealership while the car is being checked and several hours after that the agent came back and ad... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease January 7, 2016 - I would like to file a formal complaint against Toyota Financials for mishandling consumer information and also for illegal business practices. On -/-/-, I applied to lease a - Toyota - - at priority toyota of springfield. On -/-/-, the application was denied by toyota financial services ( Please see attached ). When I received the denial letter, I went to the dealership to return the vehicle. This happened the day after I received the letter. Dealership refused to accept the vehicle and threatened to tow the car at my expense. Dealer printed new temporary vehicle t... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease January 7, 2016 - I have repeatedly asked Toyota why my lease payment changed from $390.00 to $400.00 and also to waive accumulated late charges on account totalling $420.00. I have asked repeatedly why my monthly payment increased. The late charges occur because I missed - payment cycle waiting for increase explanation. ... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease January 5, 2016 - I bought a - Toyota Prius -/-/-. I have tried over 50 times to cancel GAP insurance coverage. It is still not refunded/canceled? I bought a - Toyota Prius -/-/-. I have tried over 50 times to cancel GAP insurance coverage. It is still not refunded/canceled? *This complaint is in now way directed at the dealership - toyota of -. They told me not to complain sternly. I just need GAP insurance canceled. I do n't think at this point they are sincerely trying to help. Toyota does not want to refund the GAP insurance, Tire Warranty and Life - extras. I put in written, verba... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease January 3, 2016 - Account # -. For - Toyota Prius lease turned in on -/-/-. Leased new car from Toyota on -/-/-. Overcharged on lease turn in. Account # -. For - Toyota Prius lease turned in on -/-/-. I leased a new car from - - of - on -/-/-. This complaint is not against the dealer, they were great. My complaint is with Toyota financial and the billing on the lease turn in. This was my first time leasing and I confirmed everything step by step by phone with Toyota. Furthermore I have a - which I told Toyota about. They helped me with each step of t... |
Toyota Motor Credit Corporation Consumer Loan taking out the loan or lease December 23, 2015 - I sold my car to - - on - -. On - -, 2015 I visited the dealership again because Toyota Financial confirmed the car loan was still active. After arriving at the - Dealership I spoke with - -, who assured me the dealership already had the title and Toyota Financial just takes a while processing the paperwork.On - -, 2015 I spoke with Toyota Financial again stating the account is still open, car title has n't been released and There 's an error on my account " Corporate customer advises not authorized " ... |
Toyota Motor Credit Corporation Consumer Loan shopping for a loan or lease December 14, 2015 - I contacted Lexus Financial Services by phone - prior to returning my leased - - to - dealership in - -. I asked - very specific questions, - ) whether they sell mileage at a discounted price ( like - or - ), and - ) if they would waive my last - payments if I got another - as advertised by dealership and Lexus FS. Both times I was told they did n't sell discounted mileage, and I DID qualify for payment waiver. So, based on what I was told, I leased my second - - before I returned my first -. Today I made a courtesy call to LFS to let them know t... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease managing the loan or lease December 6, 2015 - On - -, 2015, I submitted payment of $14.00 in a cashier 's check # - to - - - to payoff lease vehicle. It 's been forty-four days and Toyota Financial Services has not updated my credit report to show the account has been paid in full with a - balance. The account is listed under - - and - -, as co-signer. I have filed several disputes with all - CRA and the company has not complied. I would greatly appreciate your assistance in this matter ; and request a full investigation into the conduct of this company for failure to report. ... |
Toyota Motor Credit Corporation Consumer Loan problems when you are unable to pay problems when you are unable to pay November 9, 2015 - Toyota continues to report 120 day lates on my credit report even tough the date of last activity -/-/2009. This is illegal and needs to be addressed and rectified. I have tried multiple times through the credit bureau dispute process without resolution so I am asking you step in and make them correct the reporting ... |
Toyota Motor Credit Corporation Consumer Loan managing the loan or lease managing the loan or lease October 19, 2015 - I am receiving - calls a day from Someone named - -. The number calling is -The calls happen up until - -. It happens 7 days a week. A message is never left. I have left word to leave a message or stopcalling. Have left multiple cease/desist requests to no avail. The levelof harassment in obscene. I have logged over 80 calls in a week. AndI have no idea what it is about. I only know it is Toyota from caller ID. Have notified them that the number is blocked - does not stop them. ... |
Toyota Motor Credit Corporation Consumer loan managing the loan or lease October 6, 2015 - We traded our Toyota Sienna in at the beginning of - 2015. Our typical payment would have been due on - - but the dealership told us not to pay it as it was included in the payoff amount that would be sent to Toyota Financial Services. TFS received the payoff on - -, 2015. In - we were told that Toyota had reported to the credit bureaus that our - 2015 payment was past 30 days late. Since we were given this information I have contacted Toyota Financial Services - times via phone, once via email and another via written letter. I have heard nothing. We need to get this re... |
Toyota Motor Credit Corporation Consumer loan problems when you are unable to pay September 23, 2015 - RE : LE-US FINANCIAL SERVICES ( - ) /TOYOTA MOTOR LEASING ( - ) -In response to CORRESPONDENCE RECEIVED FROM : LE-US FINANCIAL SERVICES : Dated : - - - ( Enclosed ) / Correspondence received from Experian : Dated : - - - Report number : - - Results : Outcome UpdatedTHIS notice is sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) that claim for : Lexus Financial Services/ and Toyota Motor Leasing is disputed and validation is requested. Therefore, I would like to request an investigation/ and or arbitration hearing to resolve this is... |
Toyota Motor Credit Corporation Consumer loan managing the loan or lease September 17, 2015 - Leased a 2015 - - from -, - NY on - - 2015. We live in Vermont so Lexus dealt with all the paperwork - Vermont DMV. As of today, - -, we do not have our license plates and Lexus have told us that they sent in the paperwork to Vermont DMV on - - ( why this took a month from - - when we leased the car is a mystery no-one seems able to unravel ). Vermont DMV hane not recorsd of wither any paperwork nor the VIN # of our Lexus. ... |
Toyota Motor Credit Corporation Consumer loan problems when you are unable to pay July 10, 2015 - Lexus Financial Services-. - - -, IA - - I am in Dispute of - THE RESULTS OF YOUR INVESTIGATION - FILE NUMBER- - - DATE ISSUED -/-/2015TOYOTA - - - # - ( Enclosed ) Equifax- I am in Dispute of - THE RESULTS OF YOUR INVESTIGATION -CREDIT FILE DATED : - - -/-/- Confirmation # - - / of RECEIVED : -/-/2015 ( ENCLOSED ) E-PERIAN - I am in Dispute of - THE RESULTS OF YOUR INVESTIGATON - CREDIT FILE DATED- - -, 2015 - REPORT NUMBER- - RECEIVED : - -, 2015 ( Enclosed ) To Whom It May Concern - REINVESTIGATION RESULTS/ BILLING ERROR DISPUTE... |
Toyota Motor Credit Corporation Consumer loan managing the loan or lease July 7, 2015 - Toyota Financial Services sent my account to a collection agency to collect lease termination fees even though those fees were paid - - 2014. The check was cashed by Toyota on - - 2014. ... |
Toyota Motor Credit Corporation Consumer loan taking out the loan or lease July 6, 2015 - I traded my 2012 - for another car at - - in - -, - Toyota Financial Services reported my car as a repossesion car and reported me to collection agaency by mistake, and ruined my credite from - to -, ofcourse they try to repair thier mistakes but damage was done by thier mistakes, I wonder if anybody from government side can punish this Financial Institution. Thanks- - ... |
Toyota Motor Credit Corporation Consumer loan taking out the loan or lease July 6, 2015 - - I am in Dispute of - THE RESULTS OF YOUR INVESTIGATION -CREDIT FILE DATED : - - - Confirmation # - - / of RECEIVED : -/-/- ( ENCLOSED ) - - I am in Dispute of - THE RESULTS OF YOUR INVESTIGATON - CREDIT FILE DATED- -/-/- - REPORT NUMBER- - RECEIVED : - -, - credit report prepared for - -, - -Your report number is - date : -/-/- Credit Items LE-US FINANCIAL SERVICESAccount Number : - ... ... .Outcome : UpdatedTo Whom It May Concern - REINVESTIGATION RESULTS/ BILLING ERROR DISPUTEFirst and far most, PLEASE NOTE : Account 1 ) : Experia... |
Toyota Motor Credit Corporation Consumer loan taking out the loan or lease June 26, 2015 - We leased a - - from - - in -, OH in the year -/-/-. The Owner of the vehicle was my friend - -. I was the co signer. We leased the vehicle for - total years and always made payments on time. The lease worked in a such a way that, We could pay the rest amount of approximately $8100.00 at the lease end and own the vehicle. After the - years however, - - and Toyota Motors together warned and requested us to drop the car off and the Customer representatives with - confirmed with me that I would not owe them any money after I did so. We wanted to buy the ... |
Toyota Motor Credit Corporation Consumer loan managing the loan or lease June 10, 2015 - This morning I received a collection call from Toyota Financial Services, from whom I lease a vehicle. They claimed I owe over $970.00. After over an hour on the phone, it turns out that an online banking payment was not received for -. The total amount due was $500.00. But the collection agent acted as if I owed that amount, plus the amount due for -, for which I have not yet received a statement, and which is not due until - -. I have never been dunned for amount for which I have not been billed. This is beyond bad customer service ; I believe that it constitutes harassment, ... |
Toyota Motor Credit Corporation Consumer loan problems when you are unable to pay June 8, 2015 - RE : - - CLAIM No. - - Form : Toyota Claim Form-Case Name : In re : Toyota Motor Corp . Unintended Acceleration Marketing, Sales Practices, and Products Liability Litigation, Case No. - - ( - ) Case Summary : The plaintiffs alleged that Toyota produced vehicles that were subject to unintended acceleration in violation of a lot of laws. Toyota denies the allegations but settled the case before the case was decided by a court. To Whom It May Concern : I am writing in regard to the above referenced account and transactions. THIS notice is sent pursuant to the Fair Debt Collec... |
Toyota Motor Credit Corporation Consumer loan managing the loan or lease May 16, 2015 - This duplicate case is in reference to complaint no. -. The attached documents are - credit reports pulled on - -, 2015 and - -, 2015. The - - report shows a total balance of $280.00 with an on time account, last paid in -/-/2015.In - 2015, the new report shows the following inaccuracies that show the Company BACKTRACKING information.The last payment shown is in - 2015 and the charge off is shown as disputed. I never disputed the charge with Toyota or any credit companies. I was working with the CFPB and can be quoted on an -/-/- call with TFS as having s... |
Toyota Motor Credit Corporation Consumer loan shopping for a loan or lease May 6, 2015 - I 'm an -. I purchased a brand new 2014 - - from a dealership on - 2014. I did not know I was getting tricked into signing a contract for 73 months for a monthly payment of - which Equals - plus a down payment of - that I had upfront during the purchase of the car which adds up to -. My car is in excellent condition and only has about - miles on it. The blue - worth is - and at the dealership the sticker price was -. I have paid all my payments every month. I spoke to a finicial counseler and made it clear I was taken advantage of simply because I was a -... |
Toyota Motor Credit Corporation Consumer loan managing the loan or lease April 14, 2015 - I leased a vehicle from Toyota Financial and returned it. I went to great lengths there would be no surprise fees associated with the return of the vehicle. Today I was contacted by a collection agent attempting to collect on Toyota Financial 's behalf over a $510.00 fee associated with the lease return. Toyota Financial has had my phone number and email address since the inception of the lease. They made no attempt to contact me about this fee via those mediums. They claim to have sent a letter to an address of a rental property I own but no renter has ever reported having received mail add... |
Toyota Motor Credit Corporation Consumer loan managing the loan or lease April 6, 2015 - In - -, I leased a brand new - - - for 24 months from - - - in -, RI. My payments were automatically debited from my account each month on the -. I never missed a payment. In - -, I bought a - -. - - in -, RI figured my mileage overage and the rest of my lease payments and rolled it into my loan. I received the check somewhere in -/-/-/-/-/- - to payoff Toyota Financial Services for the rest of the lease. I turned in my lease to - in - - a few days after I purchased my -. - kept taking out the lease payment and the ... |
Toyota Motor Credit Corporation Consumer loan problems when you are unable to pay April 5, 2015 - My vehicle was repossessed in - of -/-/- due to alleged default. I had lost my job in - of -/-/- and had called Toyota Financial Services to advise them that I would be late on my payments. They said that a late fee would be assessed and that - I missed 3 months of payments my car would be filed for repossession. I had missed my payments in -, - and - but had paid in -. I called Toyota in - and explained that I would be able to continue payments as I was re-hired by my previous employer. I knew that I was already 3 months behind but the agent told me that it w... |