Review and analysis of over 697 Fha Mortgage complaints against Citibank
Citibank consumers have reported over 697 official complaints related to FHA mortgage. Out of the 697 consumer complaints against Citibank, 21% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 2% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Citibank Mortgage loan servicing, payments, escrow account April 12, 2017 - - S.S. # - / CONTACT NUMBER - email - ADDRES - NJ - RE : CITIMORTGAGE INC ACCOUNT # - Complaint against CitiMortgage Inc. CitiMortgage Inc. refuses to report the statu status of the account correctly to - , reporting account # - as derogatory and late 120 past due. The account status should be reported as paid and closed as evident by tax forms - and - and my -/-/- tax return in witch I was required to pay capital gain taxes for the property list as - NJ. -.This is my primary residence since -/-/-.CitiMortgage Inc. also refuses to identify to m... |
Citibank Mortgage loan servicing, payments, escrow account March 31, 2017 - My complaint is w Citi-mortgage, they are reporting me as a derog, on all - of my credit reports. ( -, -, - ). I filed a Chapter -, and was discharged -/-/2011. They are reporting a credit history, Acct # ending in -. I am trying to buy another home and this reporting is not allowing my fresh start. I have paid the price for my bankruptcy. This needs to be deleted as its not reporting correctly. They also sold my loan. I have no contract w them. I have already been denied credit, this is now slander with damages. I have already suffered damages from them.They can not report... |
Citibank Mortgage loan modification,collection,foreclosure March 28, 2017 - I have been trying to sell my home on a short sale for 2 years.. I have had so many home specialists I cant count them. I have had 3 very good contracts on my home and Citi stalled so much all the buyers left.. I now have another contract on my home and Citi is requesting all kinds of information they already have.... |
Citibank Mortgage loan modification,collection,foreclosure March 27, 2017 - I spoke with a representative @ CitiMortgage on -/-/- who advised no additional documentation was being requested. I spoke with another rep today who stated a letter requesting additional documentation was sent out on -/-/-. The rep from -/-/- provided inaccurate information. On -/-/- we were over 7 business days from the -/-/- scheduled foreclosure and could have provided the required docs. Now we are under 7 business days from the foreclosure due to the rep providing inaccurate information.... |
Citibank Mortgage loan servicing, payments, escrow account March 20, 2017 - I had Citimortgage purchase my mortgage from my original mortgage company in -/-/- I started paying and everything was going good in -/-/- I lost my job do to my - I still managed to make my payments even after they refused to help me, in -/-/- my mother had - by -/-/- I tried to again get them to help and they again refused, in -/-/- my mother who - was diagnosed with - and I was trying to cope and take - again Citimortgage refused to help at one point in -/-/- my grandpa died and they not only refused to help me all those times they harassed my te... |
Citibank Mortgage loan modification,collection,foreclosure February 13, 2017 - I recently contacted you regarding my mortgage company CITIMORTGAGE who foreclosed on my property and took over the title indicating I was behind and made no attempt for resolution. In -/-/- ; I lost my job, Cit Mortgage was contacted and I was told to send a Hardship letter after which they would send me a package to apply for a modification. Once I received the paperwork which included a work solution form showing all my debts and responsibilities, as well as income, employment etc. On -/-/-, I received a response back from the CFPB giving me CitiMortgage feedback indicating that I... |
Citibank Mortgage loan modification,collection,foreclosure February 2, 2017 - I began a loan modification with Citi Mortgage -/-/-. I was assigned a " personal point of contact '', - -. He initially informed me that he would be my sole point of contact and would be touching base with me to update the process every week. This did not happen. On multiple occasions I was asked to send documents that I had previously sent. After complying with 2nd and 3rd requests, my loan fell out of underwriting and went on to - ( the attorney office handling foreclosures for Citi ). After multiple attempts to question the status of my loan, I continued to receive emails req... |
Citibank Mortgage loan modification,collection,foreclosure January 31, 2017 - IN 2014 CITIMORTGAGE FORCLOSED OUR HOME AFTER 24 YEARS AND LESS THAN 7 YEARS FROM OWNERSHIP. WE E-PERIENCED UNEMPLOYMENT HARDSHIP AND MISSED PAYMENTS. PLEASE REVIEW THIS COMPLAINT AND HELP US FROM BEING HOMELESS FOR THE PAST 3 YEARS, LIVING FROM RENTAL TO RENTAL.... |
Citibank Mortgage loan modification,collection,foreclosure January 24, 2017 - In - of 2012 I lost a good paying job. One that allowed me to afford a mortgage of almost $1300.00 per. That same month I contacted CitiMortgage to make them aware of the situation ; however the first thing that said that they could not help me until I was at 90 behinds however at that point they will not take payments neither will they take patial payments. Currently they have taken over my title which I was not aware of until someone broke into my home and left a letter on my stove ; indicating they thought the property was vacant but in the meantime ; I was working with the bank month ... |
Citibank Mortgage loan modification,collection,foreclosure January 5, 2017 - -/-/2016 I filed an application for a mortgage modification. We had a hardship the prior year and tried modifying our mortgage back then but was denied due to missing information. So we started to try and catch up on our mortgage on our own but was not possible. So the application was submitted along with all required documents. Our mortgage bank ( Citi Mortgage ) sent a letter stating that " ALL '' documents have been received and no further information was needed. Since we were denied before for application being incomplete i continued to send pay stubs and bank information. I followed up ... |
Citibank Mortgage loan servicing, payments, escrow account January 2, 2017 - Citi Mortgage is not reporting payments to credit bureaus. And I have spoken with them on several occasions in an attempt to remedy this issue... |
Citibank Mortgage loan modification,collection,foreclosure December 18, 2016 - My name is - - I have a mortgage with Citi mortgage account # is - for a house on - - - - md -. " We are pursuing a short sale and have a good solid offer close to the lender 's valuation. We have submitted the offer to the bank but they are not responding to our inquiries on the pending value dispute ( we have tried to contact them at least 8 times without response ). We feel as though the lender is acting in bad faith by engaging in lender delay to frustrate the sale. '' We just where trying to do the right thing but feel like citimortgage is not. Please help us look... |
Citibank Mortgage credit decision / underwriting December 2, 2016 - Citi Mortgage keeps denying my mortgage application ( via - ). They use factually incorrect appraisals, deem legal properties 'illegal ' despite meeting all city and state building standards, and make dozens of trivial requests for additional information ( ie. a - from a - job from 2014, for which I am not even using as part of my income qualification ), and require 'repairs ' for things which meet both local and state building codes. Also, denying me due process by frequently going past deadlines for decisions. I have lost out on 3 houses and lost my apartment due to -. They will ... |
Citibank Mortgage application, originator, mortgage broker December 1, 2016 - applied for refi in - -, with the original holder of my mortgage loan which was opened in -, i submitted all requested verification on -/-/-. on -/-/- i was informed items submitted to underwriter and turnaround time is 7 to 10 business days and i will be recieve a status update within 5 days. however, since this notice i have been inudated with emails for the following ; 1.on -/-/- request letter of explaination for addresses on my credit report for - and -, which i have n't resided at since the -, a business that was registered at this addressthat... |
Citibank Mortgage loan modification,collection,foreclosure November 26, 2016 - multiply homeowner specialist on my file. - different specialist over the past 4 months causes document to get misplaced. Citimortgage is also requesting third party information and income verification for third party persons not on the loan with 24hour requirement to submit documents. File sitting in limbo without a specialist being assigned to the file ; causes inaction and time lapse for mortgage owner to have a fair review. Receive request for documents after deadline has passed. Homeowner specialist not communicating file needs with Homeowner after Homeowner request for manager to emai... |
Citibank Mortgage settlement process and costs November 21, 2016 - We filed to have a modification back in 2013. Our FHA loan was through Citimortgage. HOPE after a year and a half, lowered our payments $26.00 and because we were told not to make payments, Citimortgage reported us late every month. Screwing up our credit but then making us sign a paper saying we had to then pay $11000.00 back when the mortgage was paid off or the house was sold. etc. I asked for an itemized statement for the $11000.00 in charges and I still can not get one.From the HOPE ( HUD ) that did our modification. Why should I pay that back when they really did nothing but take ... |
Citibank Mortgage loan servicing, payments, escrow account November 17, 2016 - With the help of the Consumer Fraud Complaint Unit of the New York State Attorney General, in - we began to investigate a fraud on the homeowners insurance policy for my residence located at - - -, -, New York -, located in the TOWN OF -, - -, NEW YORK. All my family business was being handled by my lawyer of 10 years, - - - - - - -, -, New York. I did forward documents pertaining to the homeowners insurance policy to - -. Soon after, - - -, my Attorney of ten years, accused me of harassing him and I did visit his office with a... |
Citibank Mortgage loan servicing, payments, escrow account October 28, 2016 - Following a 2 year long battle with Citimortgage where they attempted to foreclose on me 3 times and actually refused payments to ensure that would occur - I finally found a workable solution with the assistance of Legal Aid in Oklahoma. One of the main issues was to ensure the new note and subsequent payment would be feasible given our income. We are both - in the - state ( OK ) for - nationally so our income is low but stable. The final loan included years of ( and - of dollars in ) illegitimate delinquency and foreclosure fees and basically resulted in us being underwater with ... |
Citibank Mortgage loan modification,collection,foreclosure October 27, 2016 - I HAVE APPLIED WITH CITI VARIOUS TIMES TO GET A MODIFICATION AND GET ME CURRENT ON MY PAYMENTS. I HAVE TURNED IN ALL MY DOCUMENTS TO THEM WHENEVER THEY ASKED ON MORE THAN - OCCASION. NO ONE IS HELPING ME, IN FACT I NOW HAVE A SALE DATE OF -/-/- WHICH THEY ARE PRETTY MUCH TELLING ME TOO BAD!! I HAVE HAD OVER 50 % LOSS OF INCOME WITHIN THESE PAST FEW YEARS. I WAS FIRST DIVORCED WHICH LOST HALF OF INCOME BEING CONTRIBUTED TO THE HOUSEHOLD, AFTER MY E- HUSBAND PASSED IN - THEY STARTED CHARGING ME FOR HIS MEDICAL E-PENSES WHICH I WAS NOT ABLE TO AFFORD AND WAS FORCED TO FILE FOR BANK... |
Citibank Mortgage credit decision / underwriting October 19, 2016 - My name is - -, and I have - mortgage accounts with Citimortgage, and the - mortgage is being reported to the credit bureau incorrectly. Because of the incorrect report, I am being prevented from getting any additional credit line from other creditor like - bank. On the - mortgage there is - amount due until 2024, and yet Citimortgage is reported on a monthly basis the full loan amount is due to all the major credit bureau. Citimortgage is reporting $24000.00 due on every month when in fact my due amount is $0.00. I applied for a credit card line of credit to - bank... |
Citibank Mortgage loan servicing, payments, escrow account October 18, 2016 - Citi mortgage drafted my account for two mortgage payments at once. They refused to reverse the transaction ... they refused to research the issusue ... - ( - ) talked over me and tried to hang up Several times without help .... they have giving me different info from different reps and the reps do n't follow through and they make it hard to get a refund.. to date I have received no refund of my - dollars... |
Citibank Mortgage loan servicing, payments, escrow account October 6, 2016 - My mortgage terms require monthly payments as of the first of the month, but allows a grace period without penalty through the - of the month. For 12 years I have generally made payments no later than the - of the month. In the last 3 months, CitiMortgage has used auto dialers which call between - times a day leaving empty voicemails every time starting on the - of the month until 2 days after my payment has posted. The calls start at - and continue until -... |
Citibank Mortgage loan modification,collection,foreclosure October 5, 2016 - -/-/-, I submitted a letter to CitiMortgage asking them for any and all transactions from - to now. CitiMortage sent me info on the monies received .When I had asked for any and all transactions.In -/-/- there was a letter sent again. There response was the information requested is substantially the same as information previously requested. They refuse to give me access to the information I as for.... |
Citibank Mortgage settlement process and costs September 21, 2016 - CITI AGREED IN SETTLEMENT THAT THEY WOULD DELETE INFO FROM - IN E-CHANGE SETTLEMENT. THEY HAVE NOT KEPT THEIR END OF THE DEAL... |
Citibank Mortgage loan modification,collection,foreclosure September 16, 2016 - After taking out a 30-year loan on a home in -, I refinanced the 30 year loan thru CitiMortgage in -, but later fell behind on my mortgage payments in -. I was 9 months behind and owed approx. $ -, but had already began working with Citi on a solution. In -, -, I was advised by Citi that I would need to pay approx. $ - to bring the loan up to date, and that the money would be put towards escrow, principle, interest, and taxes. I was able to pay the $ - by then, and did so. However, I found out later that all of the money was given to their attorneys for " fees '' durin... |
Citibank Mortgage loan servicing, payments, escrow account September 15, 2016 - Citimortgage charged me with fees related to foreclosure while I was in a chapter - bankruptcy. These fees were not approved by the bankruptcy court. Also the attempts at foreclosure occurred while I was under the protection of the SCRA, while - with the - in -/-/--/-/-. My chapter - was discharged in -/-/-, and all debts that were approved by the court were paid. Despite my discharge, Citimortgage has refused to remove the fees. I am preparing to refinance and the fees will have to be paid before I close.... |
Citibank Mortgage loan servicing, payments, escrow account September 12, 2016 - - I applied to Citibank for a loan repayment plan because I had fallen one month behind on my mortgage. They granted me one and I made the first payment. Then Citibank contacted me and said I did not have a repayment plan because the person that set it up did not have the authority to do so. So I applied for a loan modification. After months of submitting documents ( 2 and 3 times ) Citibank offered to extend my mortgage over 40 years saving me $65.00 per month. No principal or interest rate reduction. I declined because I have been paying on this mortgage for 16 years and the change woul... |
Citibank Mortgage loan servicing, payments, escrow account August 26, 2016 - A CitiMortgage rep told me my new payment would take effect in - 2016 when I called them to inquire about the start of the new payment. I made payment in - 2016 for the new payment total. On - -, 2016 I received a letter dated for - -, 2016 informing me my mortgage account was in default and had been reported to the Credit Bureau. I had never received any notification of this issue prior to this letter. I called CitiMortgage to find out what this was about and after discussion found that the rep had misinformed me of the new payment start date. The new payment was actually su... |
Citibank Mortgage settlement process and costs August 9, 2016 - -/-/2014 I completed a short sale of my home. I recently observed my credit report and CitiMortgage is continuing to report to the credit bureau resulting in my credit worthiness and credit score to have a negative impact. I was able to confirm that CitiMortgage has no legal grounds to continue reporting this account to the Credit Bureau.... |
Citibank Mortgage application, originator, mortgage broker July 12, 2016 - Was a good standing customer for over 10 yrs with Citbank Mortgage enrolled into their Equity builder program, and refinace in -/-/-, Tried to refinace in -/-/-. My loan office lacked product knowledge : he could never give me a straight answer as to why the underwriting was delayed said he would have to talk to someone and get back which he never did, I always had to call him, when I did n't get a response I contacted his manager who never returned my call either ... .. No customer service skills were shown, nor did he pay attention to details. the application was denied without h... |
Citibank Mortgage loan servicing, payments, escrow account July 7, 2016 - citi mortgage perpetrated loan modification fraud on me ... .they added - dollars to my principle for no reason ... ..they said sign this ... i said no ... they said it doesnt matter, we implemented it anyway ... .they then forged my name and sold it to - - ... ..WHY CANT YOU DO SOMETHING ABOUT THIS??????... |
Citibank Mortgage loan servicing, payments, escrow account June 30, 2016 - Citimortgage reported my payments as 90 days late on 7 dates and 30 days past due on one date. This was n't the case on even one date. I was supposed to be on an extenuating circumstance plan and paying only interest due. Unfortunately, they 've false reported on my credit report.... |
Citibank Mortgage loan modification,collection,foreclosure June 27, 2016 - In -, -, I applied for a modification with CitiMortgage, my loan company for over 20 years. We fell behind on the payments because my husband lost his job in -, - due to illness and my - went on hold because I had a - in - -. After sending in multiple Profit & Loss statements, bank statements and letters of explanation over the past 9 months, CitiMortgage denied me for all of their modification programs on - -, -. We are now - payments in arrears and the repayment plan CitiMortgage offered us is double what the mortgage payment was. Me and my husband are -... |
Citibank Mortgage loan servicing, payments, escrow account June 17, 2016 - Citi mortgage perpetrated loan modification fraud on me and sold my mortgage to -. All we wanted to do was PAY our payments in installments. They said sure. Just do a loan modification.They tricked us. They added - dollars to our principle. - will not help me. Will you? ... |
Citibank Mortgage loan modification,collection,foreclosure June 17, 2016 - Please note that I have done everything humanly possible to SAVE MYHOME! The last straw happened today -/-/2016. I feel as if my case could 've been finished sooner if the bank would 've communicated internally to find my checks. I CALLED AND PROVIDED PLENTY OF INFORMATION REGARDING CHECK NUMBERS, CHECK AMOUNTS AND THE ADDRESS THE CHECK WAS SENT TO AND I WAS INFORMED THAT MY CHECKS WOULD LIKELY BE SHREDDED AND IT WOULD TAKE LESS TIME TO PLACE A HOLD ON THE CHECKS AND RESUBMIT!! I did as I was instructed and they will not check for the location of the checks or take my payment of $250.00. T... |
Citibank Mortgage loan servicing, payments, escrow account June 6, 2016 - I am the SOLE AUTHORIZED ADMINISTRATOR for the PERSON noted as - - - and I am the sole creator and owner of the monetary instrument Promissory Note for the account and property noted to CITIMORTGAGE , INC . Via Certified Mail - I requested that CITIMORTGAGE, INC. returns my property to me and they refused to do so. I sent this request on -/-/2016 and have yet to hear anything back. The Promissory Note belongs to me and at no time was this monetary instrument ever the property of CITIMORTGAGE , INC . ... |
Citibank Mortgage loan modification,collection,foreclosure June 5, 2016 - Last fall I began working with CitiMortgage to modify my existing mortgage so that I could re-occupy my home. I surrendered the property to them -/-/- when I moved to Arizona and knew I could not afford to keep the home at its current monthly payment of $ -/mth. I had tried to sell the home before moving but did not have an offer. When I moved back to Massachusetts -/-/- I rented an apartment that I could afford at $ -/mth, and began trying to work with CitiMortgage again, since the home remained vacant. I sent a letter of hardship explaining that a divorce, my job as a -, b... |
Citibank Mortgage credit decision / underwriting June 1, 2016 - I need to ask for your help. I had been initially approved for a streamlined refinance through Citimortgage They are now refusing to refinance me because they say my payment was late, after -+ years of on time payments I got paid on Friday -/-/-, but it was - the seventh night. I could n't pay them until the holiday was over, on -/-/-, at night. I did, nut they said they got it -/-/16. I welcome any advice or assistance. Here is a copy of the email. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ... |
Citibank Mortgage loan modification,collection,foreclosure May 25, 2016 - I am trying to obtain a loan modification with CitiMortgage. Without notification, they sent the loan modification paperwork via - which I never received. My attorney had claimed Chapter - to prevent them selling my house many months ago which we let be dismissed because they were working with us but in such time, they will not accept my payments, will not provide me with a -, have put my house back into foreclosure and therefore we have been forced to file again. My mortgage support specialist never calls back when he says he will not even to my attorney. My situation is complicated ... |
Citibank Mortgage loan modification,collection,foreclosure May 22, 2016 - After finding my self 3 months behind on my payments I got in touch with my mortgage co. to rectify the situation and was told not to make payments and to apply for a loan modification. Following this option/answer has now put me almost five years in arrears without ever having an option to the denials afforded to me by the mortgage co. All I got was foreclosure and bankruptcy and now arrears that are beyond my financial capabilities. After filling out about - loan modification packages all Citi mortgage can do is ask me to fill out another application package which will be denied again for... |
Citibank Mortgage loan modification,collection,foreclosure May 20, 2016 - Full Complaint attached as Doc. The purpose of the letter is to outline specific reasons of our full dispute of the information CitiMortgage has provided regarding this complaint and previous complaints. We are requesting a full escalation review of these issues with remedies of all powers available to the CFPB and federal law. -. CitiMortgage stated in their response they notified a third party of the service transfer of our home. a. We disagree as the bankruptcy attorney for - - - - - - did not receive notice as he was working with - -, Attorney for CitiMortgage... |
Citibank Mortgage loan modification,collection,foreclosure May 18, 2016 - I left my home because of a job transfer in -. I attempted to sale my home ( Loan # - ) in - but CitiMortgage took so long to approved it, the buyer pulled out. During that time the housing market started to deteriorated and I found myself upside down on my loan. I could not afford to pay for - homes and I defaulted on my loan with CitiMortgage. I attempted a deed in lieu of foreclosure, but CitiMortgage denied it, alleging the title was not clear due to an erroneous entry for the satisfaction of a second mortgage by the previous owner. CitiMortgage have continued to charge fees on... |
Citibank Mortgage loan modification,collection,foreclosure May 15, 2016 - On or about -/-/- the borrowers, - - - and - - - received a call from a law firm in California offering to help them reduce the loan interest rate and monthly payments on the property located at - - - -, -, OR -. They paid, up front, $2000.00 to get help as they were living paycheck to paycheck and a lower mortgage payment would have helped. The people at the law form advised the borrowers to stop making their mortgage payments to assist in the process. After 3 months the borrowers found they were, of course, in default on their loan and ad been s... |
Citibank Mortgage loan servicing, payments, escrow account May 11, 2016 - Home is scheduled for foreclosure sale on - -, -. My home burn in -/-/-, I had insurance that covered my home and paid it in full on -/-/-. I have been getting calls from CitiMortgage stating that I was delinquent on my payments. In - -, I began to make payments for a trial modification of $410.00 for four ( 4 ) months totaling $1600.00. After that I paid two ( 2 ) payment of $530.00 totaling $1000.00. The total paid during this time was $2700.00, my home was already paid in full. I was just unaware of this status. I received a letter form CitiMortgage 's... |
Citibank Mortgage application, originator, mortgage broker May 5, 2016 - ME AND MY HUSBAND APPLIED FOR A - FIRST TIME HOME OWNER LOAN I ATTENDENDED THE FIRST TIME HOME OWNER CLASS AND TURNED IN ALL OF THE REQUESTED DOCUMENTS TO THE LOAN OFFICER - - ( NMLS # - ) AT - - E-T.-.THE FIRST TIME SPEAKING WITH - SHE ONLY ASKED FOR BOTH ME AND MY HUSBANDS - FOR THE PAST 2YRS AND PAY STUBS AND DIRECT DEPOSIT AND BANK STATEMNTS FOR THE PAST TWO MONTHS. AFTER GIVING HER THESE ITEMS WE RECEIVED DOCUMENTS IN THE MAIL THAT STATED THAT BOTH OF OUR CREDIT SCORES WHERE ABOVE THE REQUIRED AMOUNT AND A COPY OF AN INCOMPLETE LOAN APPLICATION THAT WE WERE REQU... |
Citibank Mortgage loan servicing, payments, escrow account May 2, 2016 - I am posting this complaint to alert CitiMortgage to the fact that, although CitiMortgage has not met my requests for certain disclosures related to an alleged " loan '' and, since my first complaint in -, -, has not addressed a violation of federal statutes cited in a forensic audit, yet I am open to proposing an offer for the sake of a quick resolution. From my rough calculations I have made payments of over $3000.00 to " Settlement Charges '' and over $88000.00 to CitiMortgage. Plus I 've noticed discrepancies in the insurance payments and the overall Payment History records, whi... |
Citibank Mortgage loan modification,collection,foreclosure April 29, 2016 - Servicer will not review for a modification. Nor review for HAMP since borrower income has increased. A modification was approve 2 years ago but payment was too high. The borrower requested an appeal but never heard back from anyone. ... |
Citibank Mortgage loan modification,collection,foreclosure April 15, 2016 - We have been denied a modification with Citi Mortgage. The denial is not my complaint. This information is new and in addition to my previous complaint that was filed. My complaint is what we have expressed previously, along with new errors on their part that has put us in danger of losing our home. When we received the modification denial letter from Citi, it stated in one area that the information that they used in the decision making process was " letter of agreement between responsible parties - letter between - individuals stating the amount of child support ''. We have never received ... |
Citibank Mortgage loan modification,collection,foreclosure April 12, 2016 - 1 ) CitiMortgage did not provide notice of transfer of servicing rights to -. - has provided me documentation the loan was sold to them on -/-/-. This is concerning as there is a documented history with CitiMortgage of discrepancies of the account balance, loss mitigation errors with documentation filed at the - - Court as well as previous complaints filed with the CFPB and OCC. I attempted every possible solution to work with CitiMortgage and they refused forcing me to file bankruptcy. 2 ) I was in Bankruptcy, CitiMortgage continued to file motions to lift stay and incre... |
Citibank Mortgage loan servicing, payments, escrow account April 7, 2016 - We contacted CitiMortgage to get a payoff balance and to dispute late fees from - - Mortgage who was the original holder of our mortgage. We had a loan with - - Mortgage and the loan was purchased by CitiMortage. - - Mortgage no longer exists. We are disputing late fees charged by the - - for payments that they received before the - of the month. We asked CitiMortgage for an itemizing of $2600.00 in late fees ( - from CitiMortgage and all others from - - Mortgage ) to show that we owed these fees to - - Mortgage. We received the documentation but did... |
Citibank Mortgage application, originator, mortgage broker March 23, 2016 - I need to report CitiMortgage for not cooperating with me in trying to do a modification through the government program. I have been trying to do a modification with them since - 2014. My file has been restarted numerous times, always with a new account rep every few weeks, which resulted in the ball being dropped numerous times. Then I myself had to restart the process of submitting documents. I complied and submitted hundreds of pages over the last 2 years and every time I am told they have " expired '' and needed to be redone ... I 've been told one time upon submission to underwriting t... |
Citibank Mortgage loan servicing, payments, escrow account March 13, 2016 - My complaint is very simple not gon na complaint about -/-/- when I lost my job or -/-/- when my mom had a - or -/-/- when mom came down with - or the recent loss of my grandpa who was like a father to me and Citimortgage refused to help My complaint is that my credit has been damaged to the point it is very poor and I do once or twice a year have fallen behind and made my payment on -/-/- as always however there has been plenty of times like once they lost my check while in California taking care of my mom -/-/- I took the bad mark other times I 've paid at -... |
Citibank Mortgage loan modification,collection,foreclosure March 12, 2016 - I have tried over and over for Citi Mortgage to give me a modification, they do n't play fair. I send them the information and they state that they do n't get the documentation and when they do affirm that they have received the documentation, they claim I do n't have all of the or I 'm missing some paperwork. This has gone on since -/-/- and this is -/-/- four years I 've had to deal with this company, every couple of weeks they change representatives so I have to start over with the paperwork. Each new representative states that I have re-send the same information that I 've alread... |
Citibank Mortgage loan modification,collection,foreclosure March 5, 2016 - I have already submitted a complaint # -. I was supposed to have a remedy within a 60 day period. Needless to say, the 60 days have passed and no response. The merry-go- round begins again. Please see what can be done and keep me informed, PLEASE!!! Thank you - -. ... |
Citibank Mortgage application, originator, mortgage broker February 20, 2016 - my husband had a - - - and I needed to remodify my loan my husband who was the bread winner of the family would n't be able to work any more and we were living on my -/ of - a month we went from - to mine over night. I filed they said to skip three months I was learly but I followed the instructions to the letter and they put our home in foreclosure and we almost lost it I called and wrote senators and govenors and even the president they a even tacked about - to my loan after about three months of doing this,, this was wrong and needless and needs to stop, it was citi mor... |
Citibank Mortgage loan modification,collection,foreclosure February 2, 2016 - My husband and I applied for a mortgage modification after my husband became very sick and was subsequently fired. After applying for the modification, CitiMortgage continued to send the same documents multiple times that contradicted the other and asked for the same documents multiple times. Eventually, we became concerned that our lender did not know what was going on with our modification and we began to contact our Homeowner Support Specialist as to why we continued to receive these letters and no one could answer our questions. We were passed from supervisor to supervisor with no answers ... |
Citibank Mortgage loan servicing, payments, escrow account January 16, 2016 - I decided to refinance my mortgage that I had with Citi. I went through - who communicated with Citi on my behalf. Citi told me that in order for me to do the refinance I had to make partial payments. Before this refinance process I had never been late mind you. I specifically asked the agent would these partial payments be held against me and would they count against my credit? The agent told me no. It was a lie. The partial payments that I made were reported to the credit bureau. This resulted in several late payments that have had a significant negative impact to my credit. I have called... |
Citibank Mortgage loan modification,collection,foreclosure January 12, 2016 - I 'm a previous customer that completed an approved Short Sale in 2015. I received my - yesterday in the mail, it is incorrect. I made ( 4 ) separate calls to Citi Mortgage this morning, where no one could assist me apparently. I spoke to - associates in Loss Mit and - associates in Customer Service and - Customer Service Supervisors. I was advised that by no means could I receive any kind of assistance from Loss Mitigation and to contact -, this is the contact number that I used to reach them already. They stated not able to assist me there and placed me hold and the call drop... |
Citibank Mortgage application, originator, mortgage broker January 6, 2016 - Today I was informed by CitiMortgage which is my mortgage co. that once again I have been denied a loan modification. My acct # is -. I reside at - - - in -, NJ -. My initial application was in -, the mortgage co. at that time lead me on for more than a year and a half with the hopes of an approval, there were numerous correspondences only for the big let down, now here come the foreclosure letters. threats from their lawyers, in and out of court to stop lockouts. CitiMortgage told me in order to get in good standards with them that I would have to give them at that time e... |
Citibank Mortgage loan modification,collection,foreclosure January 5, 2016 - Dear CFPB I am trying to obtain a final modification but several banks have failed to file satisfaction of mortgages and it is having a negative impact on my ability to do so. - - - - a company acquired by - in -. I need a satisfaction of mortgage. ... |