Review and analysis of over 270 Checking Account complaints against Bank of the West
Bank of the West consumers have reported over 270 official complaints related to Checking account. Out of the 270 consumer complaints against Bank of the West, 16% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 97% were processed in a timely manner. 30% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Bank of the West Bank account or service account opening, closing, or management March 29, 2017 - I received a letter from the Bank of the West where I have a checking account in which I typically retain a significant balance that I am going to be automatically charged a monthly " Paper Statement Fee '' of $3.00 unless I elect to receive Online only statements. I have had this account for decades and I object to being 'coerced ' into doing business online.... |
Bank of the West Bank account or service using a debit or atm card March 29, 2017 - On -/-/2017, I discovered a $160.00 fraudulent charge on my Bank of the West checking account. I had authorized a $20.00 copay charge and the doctor 's office instead charged $160.00. I called Bank of the West that same afternoon and told them I wanted to report the fraud. The csr said she would mail and email the dispute form. After waiting 4 days with no response, I sent an email to their customer service dept. The response said I should just type out my complaint with all of the pertinant information and my signature. I faxed it to the number listed. Today is the -/-/- and I st... |
Bank of the West Bank account or service account opening, closing, or management March 9, 2017 - I have a bank of the west checking account and it has around $500.00 balance. I had monthly activities ... .... 2 years ago, I ca n't login in to my account and had n't received any letter from them. I called one of their branches in -, IA and one banker over the phone told me my account went dormant and I had to fill out the form to reactive my account. She mailed me a form in the mail, I filled out and mailed back to her. Nothing has happened ... .I ca n't still login in to my account and I need my money back. Bank of the west ca n't just say customers ' account go dormant and keep cust... |
Bank of the West Bank account or service account opening, closing, or management February 22, 2017 - I ( - ) opened a checking account with Bank of the West ( " bank '' ) on their website. I set up an initial account opening deposit of $500.00 on my credit card ( issued by - ). A few days passed my $500.00 transaction posted and I have a $500.00 balance. On - 2017, I received email from the " Bank '' saying my account is closed due to a secondary review. I immediately contacted the bank and was told the reason. I did not argue with them but I asked for money back. A supervisor said they will refund me the money by issuing credit back to my card ( issued by - ). Few days pass... |
Bank of the West Bank account or service account opening, closing, or management February 17, 2017 - An Bank of the West account was made by my wife. She closed the account almost immediately after creating it due to a name mismatch Bank of the West could n't correct ( she subsequently open another correctly the same day ). She funded with our - credit card in the amount of $500.00. Since the closing, I 've been informed the money would be returned to -. It has n't arrived as of today ( -/-/2017 ). The account was closed -/-/2017. The money was supposed to be credited back 7-10 business days later. Bank of the West is advising me to Dispute the charge through - for Bank of the ... |
Bank of the West Bank account or service deposits and withdrawals February 7, 2017 - When I applied for the checking account, I chose the option to fund my checking account by credit card for $500.00. My card was charged, and the bank claims they have not received the money from the credit card company and will not place my $500.00 in my account. The bank will not help me find or return my money. I am really concerned about my money being " lost '' by a bank. Repeated calls have led me nowhere.... |
Bank of the West Bank account or service account opening, closing, or management January 21, 2017 - I opened a checking account at Bank of the West in -/-/2016 and requested to close the account on -/-/2016. Bank representatives rejected my request because they claimed I opened a " line of credit '' on the account which I never did. Meanwhile, they stated I have used the line of credit and owe money on the line which is a surprise to me because I have never requested nor used any line of credit. I only withdrew my initial balance out of the account to close the account. The local branch representatives could not give me an explanation for why this line of credit was opened and why it say... |
Bank of the West Bank account or service account opening, closing, or management December 28, 2016 - I recently received a letter in the mail regarding a past due balance of $100.00 from a collection agency, -, as stated in the attached letter. On -/-/2016, I called Bank of the West and spoke with -, a service banker located at - -, NV -. Per -, my account was closed in -/-/2016 and was re-opened on -/-/2016, by Bank of the West, due to an automatic bill pay service that attempted to withdraw funds. She stated this bill pay service was not paid by my account with Bank of the West but the re-opened account was charged an NSF fee. Bank of the West re-opened my account ... |
Bank of the West Bank account or service account opening, closing, or management December 28, 2016 - I was called by a lady at the - Idaho branch. She stated that they were closing my account and could no longer do business with me. She stated that I was on -. I told her that my account had been opened for a.couple months and that the branch manager was aware of my situation. This is why I got a fresh start checking account. The lady was extremely rude and informed me that my debit card was shut off over a week ago. I asked why I was n't notified BEFORE it was turned off and why I am just now being aware of these problems now ... after the account has been open for a couple months. The ... |
Bank of the West Bank account or service account opening, closing, or management December 16, 2016 - Violation of personal financial privacy. I have been banking with Bank of the West for several years. I used an ATM card to view my account, pay my mortgage and transfer money from one account to another. Recently, Bank of the West replaced all the ATM cards of their customers with debit cards affiliated with Mastercard. I verbally complained to the - Branch that I do not want that service as it made my checking and savings account vulnerable to fraud. I was told that it is now company policy to issue only debit cards as Bank of the West signed an agreement with Mastercard. Bank of the ... |
Bank of the West Bank account or service account opening, closing, or management December 14, 2016 - I applied for Bank of the west checking account promotion online since they were offering $150.00 credit. I completed all requirements to get the bonus and to my dismay I was denied claiming another house hold rep received a bonus this year. I called BOW customer care and spoke to someone right after acct opening and these guys are not organized and only specialized in wasting valuable customers time. I asked customer care rep If I qualify for the Bank promotion that I applied. I was told that I am qualified and I need to wait until - - to receive the bonus and they never told me that ... |
Bank of the West Bank account or service problems caused by my funds being low December 6, 2016 - Bank of the West charged a $36.00 fee for a check paid on -/-/- due to insufficient funds/overdraft. The account statement shows that there was enough money to cover the check, and there was money left in the account on -/-/- after paying the check.... |
Bank of the West Bank account or service using a debit or atm card November 21, 2016 - I opened a Bank of the the West account. The account came with a promotion. The promotion was get $100.00 for setting up a qualifying direct deposit. I have received that promotion. The other promotion was, " get $50.00 for making - debit card purchases each month for 2 months. '' I have met the terms for the $50.00 promotion and have not received the promotion that I am entitled to. I want the $50.00 that I am entitled to that Bank of the West has not given me.... |
Bank of the West Bank account or service account opening, closing, or management October 22, 2016 - Subsequent to a complaint filed with your agency against Bank of the West, my account has been charged $230.00 in junk fees. I have attached a copy of the running figures on account ending in -. On - -, 2016 the account as a positive $7.00, then without explanation fees in the amount of $62.00, $30.00, $70.00 and $70.00 were charged bringing it to a negative $210.00.... |
Bank of the West Bank account or service problems caused by my funds being low October 21, 2016 - The bank charged me a $35.00 fee which was unfounded and a huge disservice as a single mother who literally counts pennies to feed my child. I will not have anymore income for two weeks and that $35.00 dollars was literally the budget to feed my daughter! Child Support issued my benefits on -/-/16 ( documentation attached ). I wrote a check in the afternoon on - postdating it for -/-/16 which is when the $130.00 showed up in my bank ( which was initiated on - ). Yet, somehow when I woke up on -/-/16 the check had already been cashed ( again it was post dated -/... |
Bank of the West Bank account or service making/receiving payments, sending money October 12, 2016 - My bank this morning dispersed $ -.from my bank account, without my permission. They made a $2500.00. wire transfer payment on a bill with a balance of $150.00. The recipient/- knew the payment was in error and has voided the check.Bank of the West Type to enter text is doing nothing to restore that money to my bank account, leaving me overdrawn several thousand dollars! After many hours investigating what could possibly have happened, I believe was caused by an error Bank of the West processing center. The Bank is doing nothing to help me even though I notified them at - of the... |
Bank of the West Bank account or service account opening, closing, or management September 20, 2016 - I opened checking and saving account at Bank of the West -/-/2016. I have been the primary account holder, and my husband 's name is on both accounts, I have been the only person who has been managing these - accounts online. I have never shared online information with anyone, including my husband. After we opened the accounts, I received a credit card under my name from the bank, I did not activate the card and shredded the credit card. -/-/-, I received another credit card, I did not activate the card and shredded the credit card. On -/-/2016 I suddenly noticed that under credi... |
Bank of the West Bank account or service problems caused by my funds being low August 23, 2016 - I had declined all overdraft protection on my account per debit card and other transactions. I was told that I could not do that on recurring transactions though but they did credit those fees and told me it would no longer go through if there was no money in my account. Month later I get back from out of town to find multiple overdraft fee notices in my mail. So I finally check into my acct which I was unaware had a problem to find that I had a balance of $ -- and that over $1700.00 of that negative balance was just in fees alone. I spent multiple hours on phone trying to resolve the iss... |
Bank of the West Bank account or service deposits and withdrawals August 23, 2016 - The bank for my small business reorders transactions in order to be able to charge overdraft fees of $ -- $36.00 each. The option for 'overdraft ' protection is only offered if we go into the branch office although every other service is offered online. The fees we have incurred in the last 45 days have been approximately - even though according the banks own accounting there were sufficient funds to cover the withdrawals.... |
Bank of the West Bank account or service problems caused by my funds being low August 19, 2016 - I opted out of debit card overdraft protection with Bank of the West because I thought that it meant that any payment from my debit card would be declined if I did n't have enough funds. According to their website, overdraft protection covers automatic payments and recurring debit card transactions. I forgot about an automatic debit payment that the bank allowed to go through, totally my fault for forgetting, but I became overdrawn by $7.00 so they charged me a $35.00 fee. When I called to find out why and to have them explain it to me, one person told me it was at the bank 's discretion t... |
Bank of the West Bank account or service account opening, closing, or management August 11, 2016 - I opened an account online with BOTW based on a promotion they had : $150.00 incentive. The process seemed easy enough, with the exception that their system would not capture the " - '' for my address. So, I went ahead and added " half '' to the second part of the address. Everything was fine. I received notification that I should receive my account information within the next few days. I called to get my account information to setup my direct deposit, but was not able to get it over the phone and was directed to visit my local branch. I went to the branch and requested my account informa... |
Bank of the West Bank account or service account opening, closing, or management July 13, 2016 - I was under the impression that I could open up a checking account with Bank of the West, especially considering they are a local branch with - locations in my very city. I think its ridiculous that they do all these advertising and then deny someone with - credit score. I should be granted this checking account so I can set up direct deposit through my employer and use this account for everyday use. Why would you push away a local person to bank with you? This was false advertising for me.... |
Bank of the West Bank account or service using a debit or atm card July 8, 2016 - I had charges from - in my bank statement from -/-/- monthly thru -/-/- the amount initially was $12000.00 and the highest charge is $150.00. The total charges were $1300.00. I contacted the Bank and they contested the charges. The Bank representative indicated - did not dispute the charges and credited back $410.00 based on the 60 day liability but they recovered a bit more. The debit card in question had the - charges and - other charge for it 's life. I have never had insurance with -. - identified the account in question with the bank card number... |
Bank of the West Bank account or service account opening, closing, or management July 5, 2016 - On - -, 2016, when I open new checking account ( account # - ) with BankoftheWest ( - - - - - - - CA - ( - ) - ), the manager promised me ( he wrote a little note that 'deposit $250.00 by - -, 2016 " on the promotion letter. Note : * The banker also wrote a note that I will get $250.00 by - -, 2016 if I deposit $15000.00. * I also told them I got bonus last year already. But - -, I still do not get bonus $250.00.... |
Bank of the West Bank account or service deposits and withdrawals June 8, 2016 - I deposited a - - - check into my Bank of the West checking account on - -. I deposited the check so my Bank of the West mortgage would be paid on - -. The funds were in - - -, but because this was a mobile deposit made with an -, Bank of the West did not credit the deposit until - -. I did not learn of the delay until - -, and never even considered the possibility of such a long delay because all previous delays for mobile deposits had been around 3 days. So, my mortgage payment was late and Bank of the West charged me a $35.00 " insufficient fun... |
Bank of the West Bank account or service deposits and withdrawals May 31, 2016 - This was drafted on - : - - quadruple charged my account ( total of $880.00 ) and they sent a hold release form to my branch on - in -, -. The branch told me yesterday there was no way they can actually remove the hold for me and to call the - number on the back of my card. I called the - number on the back of my card and they seemed confused as to why the branch could n't have just done it. She then put me on hold for about 15 minutes and said they ca n't release the hold but the hold DOES expire at the end of day and promised I will have my funds released back to me... |
Bank of the West Bank account or service account opening, closing, or management May 17, 2016 - This has been an ongoing issue. I had a Bank of the West checking account around the years of -. I moved out of the area and had closed the account. Around -/-/2012 I received a call that I had an outstanding debt to Bank of the West in the amount of $390.00. The collection agency was " - '' out of - -, CA. Upon receiving their call I immediately called Bank of the West ( which I am sure was a recorded phone call ) I talked to several people there assuring me that I did not owe Bank of the West any money and that my account was closed in good standing. Interestingly enough ... |
Bank of the West Bank account or service problems caused by my funds being low April 17, 2016 - THE BANK CHARGED AN ADDITIONAL IMPROPER $35.00 DOLLARS INSUFFICIENT FUNDS FEE, PLUS A MONTHLY SERVICE CHARGE OF $10.00 TO TAKE AWAY MY EARNED $10.00 DOLLARS BONUS FOR USING POPMONEY SERVICES. AS BECAUSE OF THIS BANK ACTION $48.00 DOLLARS IS MISSING FROM MY BANK CHECKING ACCOUNT. THIS BEGAN THURSDAY - - AS A MERCHANT REQUEST FOR PAYMENT CAME IN FOR IN WHICH THE BANK PAID AND CHARGED THE $35.00 INS.FUNDS FEE THIS MADE MY ACCOUNT BALANCE A NEGATIVE - $8.00. EARLY FRIDAY MORNING I MADE A CASH DEPOSIT FOR - DOLLARS THIS BROUGHT MY ACCOUNT IN THE POSITIVE TO $-, LATER THAT ... |
Bank of the West Bank account or service deposits and withdrawals April 6, 2016 - I was the victim of a scam/fraud on my bank account -/-/-. I notified the bank as soon as I was aware of it and before they notified me. Instead of treating me as the victim I was I have been treated as the perpetrator. They froze my bank account even though I let them know that my only source of income was coming in which was my Social Security check. They let me know that they would be taking out the complete amount of what they said needed to be returned to the bank from the fraud which would leave me only $450.00 to live on for five weeks until my next check. I was also told that si... |
Bank of the West Bank account or service deposits and withdrawals February 14, 2016 - I had an account with Bank of the West a few years ago. There security fraud department contacted me because they seen a computer system from - trying to access my account. They stated that I had a mobile banking set up on my account and I did not. The security/fraud department contacted me four different times. They allow a payment to post to my account and then it was return as fraud and it caused my account to overdraft. They billed my account and closed my account after I told them I did not have mobile banking and they allowed the transaction to complete. The amount was around - and... |
Bank of the West Bank account or service problems caused by my funds being low January 27, 2016 - The bank charged outrageous fees and has predatory overdraft fees. ... |
Bank of the West Bank account or service problems caused by my funds being low January 25, 2016 - I applied for a job through a company that was false. The job was set up for me to work at home and they would mail me funds. I contacted the - Attorney in Colorado and found out after I had cashed the check that these are false businesses made to get you to spend your money on their businesses. My bank charged me a $15.00 fee even though I went to them on Monday after I had deposited the check on Saturday and they still charged me the fees even though I explained that this was a fraudulent business. Then they bounced a check and charged me - because I was short about $6.00. ... |
Bank of the West Bank account or service account opening, closing, or management January 22, 2016 - I opened a checking account at Bank of west - - - - ca. on - -. Reason I opened had offer of $600.00 if balance above $50000.00 to end of year. Offer said had to opened before - -. Person told me no problem on getting money. Had over $50000.00 balance into this year. but they refuse to give me the $600.00 bonus. Had contacted bank with no help so far. ... |
Bank of the West Bank account or service account opening, closing, or management October 23, 2015 - We closed a checking bank account with Bank of the West after explicitly asking whether bank fees would artificially keep the account open. We were assured that the monthly fee charged or any other bank fee charged would not keep the account open, only outside charges. We also received the final amount in the account at that time. Since then, we have received an account statement showing that the account was still open and the monthly bank fee had indeed been charged so the account is now in a negative balance. Exactly the very thing we were told would NOT happen when we went in to close the a... |
Bank of the West Bank account or service problems caused by my funds being low August 7, 2015 - I have - accounts with Bank of the West and I had a $1600.00 hotel bill go through my checking account and posted online as - - on - - when it was no where to be seen on the -. They are back to the old habits from the class action suit of taken the highest amount and moving it around to hit your account with the most fees. It should be just one fee for the $1600.00 bill since I did n't transfer funds from one account to this one in time, but they shifted it to make everything else fail and left others pending to hit the following day. They would not have cashed a check an... |
Bank of the West Bank account or service deposits and withdrawals July 30, 2015 - my husband received a check for approx. $22000.00 from and inheritance recently in the form of an official cashiers check. I took the check to our Bank ( Bank of the West ) in -, AZ and I was told that the funds would not be available for at least - business days. I was told that $200.00 would be available immediately, then in - days $4800.00 would be available and then in - business days the remainder. I asked why that was since it was an official check. They said that there was nothing that they could do and it was just the way it was. I have since looked up the law and see... |
Bank of the West Bank account or service making/receiving payments, sending money July 13, 2015 - My mother and I are co-trustees on a Bank of the West personal trust checking and savings account. My mother is in-home care under -, and she requires 24/7 care. I have been handling her personal finances for years using Bank of the West on-line banking. The on-line account with all of her important payees was - -/-/15 by the bank due to retaliation for my requesting a written explanation why a payment scheduled for - payment was late. The payee was furious after receiving yet another delayed payment. I used the on-line system to register the complaint -/-/15 in order to h... |
Bank of the West Bank account or service deposits and withdrawals July 9, 2015 - Here is what happened : they have refused to deposit this cheque, and refuse to credit my deposited cheques. to -., -. Here is the email to - it is very explicit in its instructions. Instead of following these or making any attempt to cooperate, - calls me and REFUSES to let me speak. That is beyond aggravating and does not help anyone. She refuses to give me her suoervisors contact, and wonders why I am upset! I have been treated extremely poorly by your bank. And - was rude, hostile, aggressive and condescending. All woukd have been avoided if she had taken the 5 minutes neede... |
Bank of the West Bank account or service account opening, closing, or management May 28, 2015 - I formerly used Bank of the West in California for all my financial needs. On -/-/15 this financial institution forcefully closed my joint account without my authorization using funds from - of my individual accounts to cover the overdrawn balance ( $300.00 ). I was never contacted by this institution to inform me of the transfer of funds or the forced closure of the joint account. I would have covered the overdraft if I had known about it. The joint account was shared by myself and my wife, I only used it to transfer funds when she needed it. Since the account was operated and main... |
Bank of the West Bank account or service account opening, closing, or management May 14, 2015 - Good morning, In - I opened a checking and savings account with Bank of the West at the - - - branch in - - -, IA. On -/-/- I went to the -, IA branch at about - and - to close the accounts. I was given checks which I took to my new bank to deposit immediately. In - - I received a letter from Bank of the West stating that my checking account was overdrawn. On a Saturday in - my fiance and I went to the - branch which is closest to me to find out why I received this letter when my account had been closed in -. I spoke w/ a teller who stated ... |
Bank of the West Bank account or service problems caused by my funds being low May 4, 2015 - I am a former customer of Bank of the West ( FDIC # - ), who spent much of - and - attempting to close my personal checking account. I initiated phone communication with Bank of the West on - -, when my bank was in good balance, and was immediately thrust into a bureaucratic nightmare. When I called the - number, I was informed that I had to speak with the branch at which I opened the account. As I have moved away from - -, where the account was opened, I found myself with no recourse but telephonic communication. I attempted to call the branch at which I opened the acc... |
Bank of the West Bank account or service problems caused by my funds being low April 27, 2015 - On - -, - I set up an account with Bank Of The West. The account was a fresh start account for my son. Upon opening the account, I was informed that after a year of good standing the service fees of $12.00 a month will be dropped. On - -, - I spoke to a branch manager to have him drop the fees, he informed me that the fees were dropped. On - -, - I noticed the $12.00 fees ( there have been fees taken out since - - ). When I spoke with a branch manager she stated that my account will continue to be a fresh start account because there was an overdraft amount ... |
Bank of the West Bank account or service problems caused by my funds being low April 22, 2015 - I would like to submit a complaint against Bank of the West for how they process checking account transactions. I had a debit card transaction of - that was pending over a weekend my account at that time had the funds. Then on Monday an individual cashed a check that I gave them in the amount of -. On Monday night there was a - in my account plus a deposit I made at an atm machine in amount of - but was n't until after business hours. On Tuesday the bank charges me - overdraft fees they processed the check first which was the higher amount which put me at a negative balance then... |
Bank of the West Bank account or service account opening, closing, or management April 1, 2015 - I had a checking account with Bank of the West. Because I no longer live in a state they serve, I wanted to close my account. They told me the only way I could do that was by mail. I sent a letter, overnight via - requesting they close the account. A few days later I received a cashiers check in the mail for the remaining balance. So far so good. However, I kept receiving forms in the mail informing me of overdrafts to the account. I do not know why, but apparently an old utility account ( - ) was attempting to draw from the account. All utilities accounts which used to draw from the acc... |