Bank of the West Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Bank of the West Bank account or service department,

Checking account Problems caused by my funds being low New Mexico

The bank charged me a $35.00 fee which was unfounded and a huge disservice as a single mother who literally counts pennies to feed my child. I will not have anymore income for two weeks and that $35.00 dollars was literally the budget to feed my daughter! Child Support issued my benefits on -/-/16 ( documentation attached ). I wrote a check in the afternoon on - postdating it for -/-/16 which is when the $130.00 showed up in my bank ( which was initiated on - ). Yet, somehow when I woke up on -/-/16 the check had already been cashed ( again it was post dated -/-/16 ) and I had a $35.00 fee. I do not have any money to throw around and I am disgusted in the Bank of the West for fraudulently sneaking in fees like this. I would normally let it slide, but I do not even have $35.00 left in my bank to feed my child for the next two weeks thanks to this unexpected fee which I did my best effort to avoid by not letting my account go negative, but still got - over by Bank of the West!

Bank of the West customer in New Mexico
Oct 21, 2016

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with monetary relief

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