Review and analysis of over 153 Conventional Adjustable Mortgage (Arm) complaints against SunTrust Bank
SunTrust Bank consumers have reported over 153 official complaints related to Conventional adjustable mortgage (ARM). Out of the 153 consumer complaints against SunTrust Bank, 27% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 99% were processed in a timely manner. 6% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
SunTrust Bank Mortgage loan servicing, payments, escrow account December 27, 2015 - My existing mortgage servicing was transferred from - - to SunTrust Mortgage Inc . Shortly thereafter Sun Trust did an escrow analysis and refunded me $2300.00. On - - 2015, I received a letter from Sun Trust that in fact my escrow account was short $4100.00 And either I paid the full amount or my mortgage would go from $2500.00 to $2900.00. When I called for an explanation I was told that when the servicing was transferred, - - had not paid my local town taxes. I told them that they should go after - since they were they ones holding my escrow and should have made... |
SunTrust Bank Mortgage loan servicing, payments, escrow account November 19, 2015 - Mortgage Payment was taken from the checking account account, but not applied to the Mortgage account. Further, credit rating agencies were informed that my account was delinquent, which resulted in credit being adversely affected. Thereafter business loans could not be obtained. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure November 18, 2015 - I have been trying to work with Suntrust for over a year to ensure that I keep my home. I filed for a modification last year. I was up to date with my mortgage and was denied. They offered me the option to short sale. I do n't understand why they would rather let a potential new home buyer to take advantage of the fact that my home has lost value rather than work with the person that has not missed a payment in 10 years. Against my better judgement, I stopped paying my mortgage in hopes that they would help. I filed again in -. Only for them to tell me that they did not get my paperwork. I ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure October 13, 2015 - My brother-in-law and I jointly own a condo in - - -, FL. We are current on the mortgage but are underwater by about $80000.00. In -/-/-, Suntrust offered us an interest only mortgage which they refinanced in -/-/- by increasing the payment by about $ -/mo. We also were offered a - mortgage in -/-/- with options that we have been paying as an interest only loan for about 8 years. This will reset in 2 years and our payment will go up about $600.00. We have the apt . rented but do not receive enough rent to cover all costs. We are short about $900.00 a month w... |
SunTrust Bank Mortgage loan servicing, payments, escrow account September 24, 2015 - We purchased a home in - and were underwater by - ; received a modification which took months, but eventually had to list the home for sale in -. The process with SunTrust Mortgage took over a year and a half to resolve with them asking for $120000.00 to close. We said we did n't have that so then they asked for $60000.00 ; we could n't do that, but the bank said we would need to sign a promissory note at closing. We felt stuck and did not want to disappoint the buyers, so we agreed. Currently, we are ages - and - and still paying from our pensions on a house we had to short... |
SunTrust Bank Mortgage loan modification,collection,foreclosure September 9, 2015 - I obtained, after - years of applying to SunTrust, a modification this summer. I contacted my single point of contact in - multiple times to note that I had an unforeseen circumstance in the business and needed a waiver of the trial period. I made - of - payments timely. I did not hear back from SunTrust on any calls or request to speak. It seems to me that the simple and efficient way to workout the temporary setback is to waive the trial period and/or reinstate the loan as modified. ... |
SunTrust Bank Mortgage settlement process and costs August 16, 2015 - I have recently found out my mortgage broker name was added to my loan as owner with me. How I found out is he declared bankruptcy and it was put up as parr of his assets. When I called lawyer who closed the loan he stated that he received a letter from said broker/ bank and told to add his name to loan. Please help me. - - - - - ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure August 5, 2015 - Suntrust - - - : timelineIssue with payment amount and balance due on - - from Suntrust Mortgage:-/-/- - purchased property in - -, CA - with - - and - - loans from Suntrust Mortgage. - - was in the amount of $53000.00. Payments were - a month. When I requested modification for -, I of course requested assistance for the - as well. I received no help or correspondence regarding the - until - when the modification on the - - was finally final after 4 years in process. Payments on - were in full from - - total $4800.00 in... |
SunTrust Bank Mortgage settlement process and costs July 24, 2015 - This is an addendum to case number - which was filed yesterday, -/-/2015. We believe the Suntrust Mortgage Company has intentionally delayed our short sale process to allow our mortgage to reset. We had all paperwork in and had been approved for the short sale. Our mortgage resets - -, 2015, and increases from approximately $1200.00 to $2400.00 per month. We can not afford the $1000.00 increase. The agent has acknowledge receiving all documents on time, and that someone in Suntrust dropped the ball ''. They are requiring us to resubmit all documents because of their error... |
SunTrust Bank Mortgage settlement process and costs July 23, 2015 - The mortgage company sent us a letter of approval for a conditional short sale, then dropped the ball and wanted us to resubmit all paperwork. All documentation was presented in a timely fashion well before any deadlines. The mortgage agent told our sales agent that someone in the company had dropped the ball because of the - of - holiday, yet I received a denial letter stating the conditions of the sale were not met. The price offered was too little, yet was equal to the counter offer the mortgage company had demanded. My sales agent was shocked when I sent her a copy of the denial lett... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 7, 2015 - I have a single family home, that is carrying ( - ) mortgages. I would like to know how to go about combining them into -, I brought the home in 2006, for $200000.00 and is still paying interested instead of paying on the principal. I did loan modification -, but that did not help me, if anything it hurt me instead. Because the principal went up. However, my question to you, is there anything a person like me can do to get my mortgages in -. Also the house only value $180.00 the last time I checked.please can someone look into this please. ... |
SunTrust Bank Mortgage settlement process and costs May 13, 2015 - The borrowers have been paying diligently on an interest-only agreement since - -, -. Per the hardship letter the monthly payment of $2100.00 is difficult to pay during the remaining months of the interest-only period and will be even more difficult to pay after the period ends and the monthly payment increases - -, -. So they submitted an - to the lender. The borrower was offered a new agreement. The proposal is a short term agreement that will put the mortgage back into a foreclosure situation because the hardship is permanent. They completed credit counseling and a ho... |
SunTrust Bank Mortgage loan servicing, payments, escrow account May 6, 2015 - This is my - attempt to rectify my mortgage situation with SunTrust. ( Please refer to Case number : - and Case number : - ) I am beginning to think they deliberately want to foreclose on my house. My last complaint was addressed by someone from Suntrust who said that if I could provide proof that my payments were not returned because of an error on MY bank 's end, they would revisit the situation. I have provided proof AGAIN and still I have received nothing. In fact, I have discovered that my electronic payments were in fact returned by SunTrust because at the time we made them, we ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure April 23, 2015 - In processing and deniying an loan modification, the servicer, in a complete lack of transparency, committed muliple mortgage servicing violations as delineated in the attached PDF. They further stated an appeal was not submitted and it clearly was by and through my office on behalf of our client. ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account April 9, 2015 - I sold my home and with the sale of my home paid off my - and - mortgage with SunTrust Mortgage. The closing date of the sale was -/-/15 and the payment in full for both mortgages was received on -/-/15 ( confirmed by SunTrust Mortgage ). I am owed a refund of my escrow account by SunTrust Mortgage and - refund checks were issued on - -, 2015 : the - from my - mortgage ( $360.00 ) and the - from my - mortgage ( $13.00 ). I received the $13.00 check on Monday, - -. I have yet to receive the second check for $360.00. I have called SunTrust Mor... |
SunTrust Bank Mortgage loan modification,collection,foreclosure April 2, 2015 - I was originally a co-borrower with my now deceased husband in -. I modified the loan after he died in -. I lost my job in - I asked Suntrust mortgage company for a modification on the loan, they refused and sent me a response giving my options for a short sale or foreclosure starting on the - of -. I work a - - job and the bulk of my money comes after the - of each month. I pay my mortgage, but I 've accrued late fees. ( $1600.00 ) I contacted - -, -, the representative told me she could not discuss the loan because it 's still in my deceased husbands name. ... |