SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Illinois

My brother-in-law and I jointly own a condo in - - -, FL. We are current on the mortgage but are underwater by about $80000.00. In -/-/-, Suntrust offered us an interest only mortgage which they refinanced in -/-/- by increasing the payment by about $ -/mo. We also were offered a - mortgage in -/-/- with options that we have been paying as an interest only loan for about 8 years. This will reset in 2 years and our payment will go up about $600.00. We have the apt . rented but do not receive enough rent to cover all costs. We are short about $900.00 a month which we have been paying for with savings. We both have excellent credit but have had a really bad year. My husband died last year which resulted in my loss of $ -/mo of income. I also had another rental property that was used as a - house which cost me $50000.00 last year until I sold it as a loss. My brother-in-law had a - and was in a serious car accident in -/-/- which resulted in -. We are trying to get these - loans which are owned by


corrected papers, additional documents. I received a call this morning telling me that the bank statements that my brother-in-law submitted on -/-/-are out of date and that he needs to submit new documents. This call also requested a current social security letter even though he had submitted the info -/-/-. I have had to resubmit other documents at least 3 times for very minor issues-like no postal code, corrected dates. They are also telling me that if they do n't receive the paperwork by -/-/-, the file will be closed. Also, they are calling me almost every day with different items that they need and sending paperwork requests that do n't match the calling requests. Both of us are retired and we are trying not to default on this property. Hopefully you can help us.