Review and analysis of over 51 Conventional Fixed Mortgage complaints against Franklin American Mortgage Company
Franklin American Mortgage Company consumers have reported over 51 official complaints related to Conventional fixed mortgage. Out of the 51 consumer complaints against Franklin American Mortgage Company, 22% were disputed by the consumer (i.e. the consumer was not happy with how Franklin American Mortgage Company responded to their complaint) and 98% were processed in a timely manner. 6% of consumer complaints against Franklin American Mortgage Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Franklin American Mortgage Company Mortgage loan servicing, payments, escrow account May 23, 2016 - Had a storm hit my home, with tree falling on home, wind, hail damage to home, vehicles, pool, hotub. - - - - took almost 2 months to write check which is around - in total. While waiting for insurance company, I had to start repairs, hire contractors, pay contractors, and also did a lot of work myself, since I use to be a contractor and built homes. I paid for work, supplies, and contractors myself, out of pocket, and currently have paid -, somewhere around - in repairs out of my pocket. I received a check to me and Franklin American mortgage. I contact them about endorsi... |
Franklin American Mortgage Company Mortgage application, originator, mortgage broker May 23, 2016 - I apply for a Mortgage Loan, I received Underwriting approval with 3 % down payment on a conventional loan. All of the sudden the bank ( Franklin American ) told me I will need - % down payment. They know I ca n't come out with that money because they have my bank statement. I am sure they did not like my loan maybe because of the area i 'm buying my house ( the dont want to lend money on that area ) my income or because the seller lost his house in Federal Court. Or maybe because I am pregnant and somehow they find out that. The Bank ( Franklin American ) allegedly found out the seller h... |
Franklin American Mortgage Company Mortgage loan servicing, payments, escrow account April 21, 2016 - I have been in my home for 18 months. On - -, - the current servicer of my mortgage ran an escrow analysis that resulted in my monthly mortgage payment doubling from $1400.00 to $2900.00. This was reportedly the result of the - property taxes being grossly underestimated in the payment schedule presented to me. I have a 30-year conventional loan with a fixed interest rate. The new payment of $2900.00 is being imposed over 12 months in order to reimburse the - Escrow shortage and to make the - Escrow balance current. My finances will not allow me to make these substantia... |
Franklin American Mortgage Company Mortgage loan servicing, payments, escrow account April 10, 2016 - I had to declare bankruptcy 5 years ago. I already had a mortgage with a local bank, but - bought my mortgage, then apparently gave it to their sister company, - ... Every month, - would PLACE insurance on my home. I NEVER had an uninsured home. Now I 'm checking my credit report, and it seems as if my mortgage was under my br, therefore they were being paid double. PLUS ... - it says my balance is - ... and I have still been paying each month ... I have called the - about - last year and now there is a class action lawsuits gains them .... I just want back what is mine, t... |
Franklin American Mortgage Company Mortgage loan servicing, payments, escrow account December 15, 2015 - I paid my mortgage with Franklin American in full on -/-/2015. I have a $3400.00 escrow balance still with them. It has been 1.5 months and they are still holding my escrow money. When I contact them they say they will mail it but to this point I have received nothing. I am concerned they will keep my $3400.00. I am looking for help with getting my money returned to me. ... |
Franklin American Mortgage Company Mortgage loan servicing, payments, escrow account November 28, 2015 - I had set up my mortgage on auto-pay as I knew work and the holidays would be crazy. However, it slipped my mind. So when the -/-/- bill came in, I paid it online. There was no notation on the bill, or warning on the home or payment page that our loan was on auto-pay. This seems very irresponsible of a company to not warn customers a payment has already been made and a warning of overpaying, especially when it is a significant amount - it is misleading and an incorrect representation of the account. Our auto loan and credit cards companies provide the notifications, so how are they not he... |
Franklin American Mortgage Company Mortgage loan modification,collection,foreclosure November 25, 2015 - I hired a Real Estate Company that specialize in doing short sales to initiate a short sale request to my mortgage company, Franklin American Mortgage - was on -/-/2015.Franklin American has given misinformation and has been completely unwilling to assist in this matter since starting the process, even though they claim this is an option they make available to homeowners going through a Hardship. In the last year, I have lost my job and been separated from my wife. I am currently trying to find a new job but have been unsuccessful so far. The reason for my complaint is simple, i believe t... |
Franklin American Mortgage Company Mortgage loan servicing, payments, escrow account November 23, 2015 - Purchased home in - 2013. Bought specifically for potential equity position in rapidly growing and valuable area. Put 5 % down knowing that in a few years my home would be worth enough to justify PMI removal. After requesting PMI removal in - this year, it was denied because I had - late payment while I was out of the country and my servicer did not have online capabilities and I could not phone. they would not waive this late. Due to this late, I was instructed to start the process again in - this year. The only method of contact for my servicer 's PMI department is email. They ha... |
Franklin American Mortgage Company Mortgage loan servicing, payments, escrow account July 7, 2015 - My mortgage loan, serviced by Franklin American Mortgage Company was SOLD to another mortgage company WITHOUT ANY NOTIFICATION to me. They sent me my bill due on - -, 2015, and I sent in a check at the end of - as usual. On - - ( today ) I got a bill from another mortgage company, - - just a bill with no notification of mortgage sale. That bill is now late. I got absolutely nothing from Franklin, and nothing from -, until today, - -. I called Franklin to complain, they said - letters were sent out on - -, - and -. I DID NOT receive ANY of these letters... |
Franklin American Mortgage Company Mortgage loan servicing, payments, escrow account June 18, 2015 - Franklin American Mortgage company advised that I needed additional flood coverage, which I purchased and my insurance Co. sent a fax stating I had the extra coverage. FAMC maintained they did n't get the fax so I had my insurance co, send a - fax. FAMC admits they received that fax and they posted it on -. I received my - house payment bill and it showed that I owed an additional $48.00 for insurance which FAMC said it purchased on my behalf. I called FAMC and complained about my bill and the lady looked up my account and advised me they had mad a mistake and not to pay the extra ... |