Franklin American Mortgage Company Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Franklin American Mortgage Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Alabama

I had to declare bankruptcy 5 years ago. I already had a mortgage with a local bank, but - bought my mortgage, then apparently gave it to their sister company, - ... Every month, - would PLACE insurance on my home. I NEVER had an uninsured home. Now I 'm checking my credit report, and it seems as if my mortgage was under my br, therefore they were being paid double. PLUS ... - it says my balance is - ... and I have still been paying each month ... I have called the - about - last year and now there is a class action lawsuits gains them .... I just want back what is mine, the placed insurance money and the money I have been paying when my loan was actually already paid. Thank you for your help!

Franklin American Mortgage Company customer in Alabama
Apr 10, 2016

* Source: CFPB Complaint Database

Franklin American Mortgage Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Franklin American Mortgage CompanyComplaint HistoryComplaints3/20125/20129/201210/201211/20122/20133/20134/20135/20136/20137/20138/201310/201311/201312/20131/20142/20143/20144/20146/20147/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20153/20164/20165/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Franklin American Mortgage CompanyLoan servicing, payments, escrow account4.0%84.0%4.0%5.3%2.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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