Franklin American Mortgage Company Mortgage Complaint

Franklin American Mortgage Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Vermont

My mortgage loan, serviced by Franklin American Mortgage Company was SOLD to another mortgage company WITHOUT ANY NOTIFICATION to me. They sent me my bill due on - -, 2015, and I sent in a check at the end of - as usual. On - - ( today ) I got a bill from another mortgage company, - - just a bill with no notification of mortgage sale. That bill is now late. I got absolutely nothing from Franklin, and nothing from -, until today, - -. I called Franklin to complain, they said - letters were sent out on - -, - and -. I DID NOT receive ANY of these letters and the customer service person suggested I check if there was a problem with my mail? That sounds fishy to me. I receive all my mail, I open it all, and ESPECIALLY if mortgage-related because I 'm aware that a sale can happen at any time. Franklin needs to take responsibility for their failure to notify. This is unacceptable.