Franklin American Mortgage Company Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Franklin American Mortgage Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Mississippi

Had a storm hit my home, with tree falling on home, wind, hail damage to home, vehicles, pool, hotub. - - - - took almost 2 months to write check which is around - in total. While waiting for insurance company, I had to start repairs, hire contractors, pay contractors, and also did a lot of work myself, since I use to be a contractor and built homes. I paid for work, supplies, and contractors myself, out of pocket, and currently have paid -, somewhere around - in repairs out of my pocket. I received a check to me and Franklin American mortgage. I contact them about endorsing the check, so I can continue to have my worked on, and get it finished. I was told NO. They will keep all funds, and release money to contractors they approve. And any money I am out of pocket, is just my loss, because I 'm no longer a licensed contractor, and let my license expire in 2007 when I was sent to - and did not renew it, and decided to not build anymore and became a full time -. I was told money paid to contractors already, was not approved -, and would not be paid back to me. And any contractor working on my home now, will not get paid unless they submit a stack of forms required. And I was forced to pay out of pocket for work done to that point, and contractors said they will no longer work on my home, because they have had to deal with Franklin mortgage before, and it took weeks or even months to get paid, because they always found a reason to delay payment. And the contractors refused to wait for -, and said I was responsible for payment immediately upon completion, or they would not agree to do work. So - refuses to endorse check, or pay money paid by me already. They are going to hold all funds and release it only when they agree too

Franklin American Mortgage Company customer in Mississippi
May 23, 2016

* Source: CFPB Complaint Database

Franklin American Mortgage Company response to complaint:
Closed with explanation

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